Inkling

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. In an effort to keep things short and sweet, in part one of a three-part blog series, we will focus on QSR first. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels.

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Enterprise Content Sucks & You’re Not Doing Anything to Change It

Inkling

There are numerous applications that help companies build glamourous websites, blogs, and newsfeeds that render beautifully on both desktops and mobile devices targeted to their customers, but why is this not the case with internal content? Wouldn’t employees be an internal customer?

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ICYMI: The Modern Sales Rep Needs Better Content

Inkling

Keep reading to find February’s top stories–and check out the rest of our blog for more insights into how knowledge impacts the bottom line. That’s why we’re starting a new series, “In Case You Missed It,” to recap our most popular stories from every month.

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