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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. And that’s where our quest to find the best blog content begins.

How to Create Customer Service Training Programs with an LMS

LearnUpon

Good customer service starts with hiring the right people; people who can communicate clearly, problem-solve and have effortless interpersonal skills. Once they’ve joined your team, your organization needs to ensure they can meet your customers needs through customer service training.

9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

Blog this! In my role as Vice President of Client and Staffing Services, I know that training may not always be the answer. Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

How to Build Better Customer Service in Retail

GoConqr

“We are moving beyond just selling products to being the brand customers rely on to make their lives simpler and more meaningful as they save money”, explains McMillon. “We’ve The mantra “Customer is King” is a glaring truth.

A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

It’s time to do a little year-end reflecting on my blog posts from 2012. Throughout last year I used this blog to illuminate important leadership and management issues. Out of all of these blog posts I’ve selected five that seem to have had the most interest for readers.

Corporate Knowledge Sharing: Blog Design Tips To Make It Look Good As Well As Help Readers Learn

G-Cube

To encourage the culture of learning and sharing, most modern organizations create blogs which not only showcase latest achievements of the organization but also become the hotbed for collaborative discussions and learning. It is best to keep your blog design clean and logical.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter.

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Improve Government Customer Service? Look to the Workforce

Avilar

Forest Service must deliver recreation passes and permits to people who want to visit our national forests. “To Yet many government services have notoriously poor reputations for service delivery, fraught with long lines, long “hold” times, and long waiting periods for application results.

BLOG: #UTGForum updates

Unicorn Training

MORNING!So So we're back at King's Place for our annual Client Day and this is where you can follow all the updates from the day.Here's what's going on.Be sure to follow us on Twitter #UTGForum all day too.Right off to get some coffee.Room filling up nicely!

Customer Service Training Powerpoints

Atlantic Training

Related Customer Service Training Courses. Johnny the Bagger: A True Story of Customer Service. Customer Service Training by NHS. Date Created: 2012. Created By: NHS. Delivering and Improving Effective Customer Service Training by WikiSpace.

LEARNNOVATORS PRESENTS BLOG SERIES ON GAMIFICATION BY KARL KAPP

Learnnovators

Learnnovators, a leading e-learning company, has Karl Kapp writing a series of blog posts for them on gamification. The goal of this series, comprising of five blog posts, is to establish a fundamental understanding about gamification, and to provide pointers on how it can be implemented within an organization. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals.

Rx for SMEs | Social Learning Blog

Dashe & Thomson

Check out these posts for more tips and tricks: What Everyone Should Know about Working with Subject Matter Experts by Tom Kuhlmann, Rapid E-Learning Blog and Working with Subject Matter Experts posted in The Learning Circuits Blog. Blog this!

The Temporary Staffing Revolution | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS The Temporary Staffing Revolution by Paul on December 28, 2010 in Temporary staffing A few weeks ago, I grabbed coffee with a long-time family friend that happens to be a training developer.

Webinar: Creating Meaningful Scenarios

eLearning Brothers

You can see more of the amazing work our Custom Development team is doing by clicking here. Misty has also developed a blog series on the 4 Cs that you can read. Want Misty and the rest of the Custom Development team to help you with your next scenario? Custom Solutions.

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SM&CR blog series #4 - SMR Tool

Unicorn Training

Easy to use and developed by experts There are many features of our tool that make creating and maintaining Responsibilities Maps easy. Reporting lines can be changed to match the structure in each legal entity, with the added benefit of adding custom cards to represent people or roles not on your Responsibilities Map.

Make Learning An Experience. Blend It! | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Make Learning An Experience. 5 Tips for Creating Better Blended Experiences Remember “Transition to e-Learning” Development Tools. Blog this!

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Although virtual reality has been out in the market for some time now, augmented reality and mixed reality are expected to bring new possibilities in creating deeply engaging learning content.

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Accelerated Learning: Where Does It Fit In? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Accelerated Learning: Where Does It Fit In? Another example from the training series focused on the sculpture in a special gallery created especially for the blind.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost.

Moving from Teacher to Facilitator | Social Learning Blog

Dashe & Thomson

Now the learner is responsible for helping create and shape the learning experience, and now they share the accountability as well. Blog this! Download the whitepaper » Blog this! I find your blog page quite interesting. Download the whitepaper » Blog this!

Learning from The King's Speech | Social Learning Blog

Dashe & Thomson

Discovered via Brent Schlenker’s Corporate eLearning and Development blog. Blog this! Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager. Download the whitepaper » Blog this!

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? Blog this! Download the whitepaper » Blog this! Download the whitepaper » Blog this!

Deliver Outstanding Customer Service with Screen Recording

TechSmith Camtasia

Over the past several years, the term customer experience has continued to gain momentum. Consumers are no longer limited to purchasing goods and services from local businesses. Be so amazing that your customers want to tell everyone about their experience.

Can Games Transform the World? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? Blog this! Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

How to do customer service training

Ed App

Knowing how to do customer service training is an important thing for any organization wishing to attract new customers and retain their old ones. Below are ways on how you can conduct an effective customer care training program. Create a plan. What do you wish your customer support team to learn? You should frequently schedule training sessions for your customer service staff. How to do customer service training: Conclusion .

Moodle Services Provider – How would you Choose the Right One?

Paradiso

Now that you’ve zeroed down on using Moodle for your training needs, next step would be to hire the right Moodle service provider. And we know it’s a daunting task, given the proliferation of Moodle service providers. Be aware of such service providers!

The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

As instructional designers, we can help create environments that grow better Exobrains. Blog this! Ive been creating training and e-Learning programs for over 20 years, serving as an instructional designer, writer, developer, and project manager.

Do we need product evangelists for each product/service?

Docebo

But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. In the B2B sector, sophisticated services that are widely used in mature markets (Ex. Customer/dealer academies for B2B and B2C.

Blog or Wiki?

Kapp Notes

The other day, I received the following question in a comment on this blog. I want to create either a Wiki or Blog to share training tips. Do you have any suggestions on the best method (Wiki or Blog) and what product? The Leukemia & Lymphoma Society, the world's largest voluntary health organization dedicated to funding blood cancer research, education, and patient service, is employing a wiki to share best practices.

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Empower your company trainings with Custom LMS by Paradiso Solutions

Paradiso

Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

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Hey, That's Social Learning! | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning! Blog this! Download the whitepaper » Blog this! Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?

Why Every Small Business Should Have a Blog

OpenSesame

It’s no wonder an increasing amount of businesses large and small have invested time and money into creating blogs. Whether you’re wondering how to be a leader instead of a boss, or how to deal with angry customers, where do you go? Customer-service oriented and quirky?

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How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.