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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. In this blog post, we will share with you the four critical steps in this process.

Performance Consulting: The L&D Solution You Didn’t Know You Needed

Infopro Learning

There are three highly effective ways a consultant can help your organization improve employee performance. Planning an Effective Learning Strategy for 2021. A performance consultant can help your business develop a new effective strategy. – Measuring Performance Gaps.

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Mind The Gap! Watch Out for Business Knowledge Gaps

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. To take this even further, could their new knowledge have been measured in some way and if yes, by whom? In today’s business world, being tempted by knowledge is something that is encouraged. So, what exactly is a business knowledge gap?

You’ve Identified Knowledge and Skills Gaps in Your Organisation – Here’s What to Do Next

Capytech

You’ve Identified Knowledge and Skills Gaps in Your Organisation – Here’s What to Do Next. Identifying knowledge and skills gaps in your organisation simply describes a problem. This is often referred to as bridging the skills gap.

Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

Mind the Gap! How the Closing of Knowledge Gaps Can Save Your Business

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. To take this even further, could their new knowledge have been measured in some way and if yes, by whom? In today’s business world, being tempted by knowledge is something that is encouraged. So, what exactly is a business knowledge gap?

Learning Technology Blogs: An Analyst’s Reading List

Talented Learning

When you need solid advice about learning strategy and technology, which blogs come to mind? Or do you dismiss them because you assume they’re too self-serving? If you’ve been ignoring LMS vendor blogs, it’s time to take a closer look. And I’m increasingly impressed by the quality of content in some LMS blogs. The Totara blog is one reason why. Learning strategist Gauri Reyes shares her perspectives on the Mindflash blog.

Creating a knowledge-sharing culture in your organization

Learning Pool

We learn, collaborate, and share knowledge every day as we use social media, search engines and wiki sites to discover how to do stuff. So, why not apply that way of learning to the workplace and create a learning and knowledge-sharing culture in your organization?

BLOG: Designing A Learning Game - Where Do You Start??

Unicorn Training

Who discovered London through Monopoly, has picked up random general knowledge facts from Trivial Pursuit or has a better grasp of geography from Risk? Computer and online games are no different, but how do you make sure you get the learning you want from a game? 1) When you sit down to design a game, where do you start? The key questions we ask from the start are: Who do you want to tell? How do you want to tell them? What do you want them to do?

Skill Gap Analysis for Employees – The What, How and Why

Continu

Or do you need to hire more or different team members? Or do you need to add additional team member training before this new project is initiated? These are just some of the many scenarios where a skill gap analysis for employees makes sense. So what exactly is skill gap analysis ? It can be defined as comparing the necessary skills and knowledge required to complete a task with an employee’s current skill level to meet the task requirements.

BLOG: Where do businesses find their LMS content?

Unicorn Training

From knowing the industry that stat probably isn't a huge surprise. The majority (+75%) of users believe LMS content is extremely effective for job-specific, technology and compliance training. From talking to clients about our SkillsServe online learning and development platform, we know the demand for comprehensive blended learning experiences is greater than ever. First, companies should use a mix of in-house and third-party content for maximum effectiveness.

5 Approaches on How to Identify Skill Gaps at Work

eFront

There will always be what we call ‘skill gaps’ – at any workplace, in any industry. However, for result-driven businesses – where leveraging on employees’ performance is of the utmost importance – skill gaps are the biggest detriment to attaining business goals. And when it comes to employee training and development, the most important concern is how to properly identify skill gaps, and coming up with interventions to address those. What are skill gaps?

Do You Know Where Your 2019 elearning Budget Should Go?

Enyota Learning

They turn to eLearning for the immense scope of application, cost-effectiveness, and customization capabilities. This is answered by asking another very important question: How do I Plan My eLearning Budgets for 2019? We’ve identified three areas that can ensure that eLearning initiatives deliver not only ROI but also knowledge gain and improved employee performance. And knowledge is a sales person’s most powerful weapon. appeared first on eNyota Learning Blog.

3 Key Steps to Creating Effective eLearning Questions

Digitec Interactive

So, let’s look at 3 key steps to creat ing effective eLearning questions. . For most courses, questions exist to either test knowledge or reinforce information. For example, if you want to test knowledge, then you would want the questions to be challenging.

Do Your Learners Speak Your Language?

Association eLearning

You and your SMEs might know what ROI stands for or what “drilling down” is, but learners aren’t necessarily going to know. This knowledge gap is usually addressed with one, or both, of the following: The terms are defined one-by-one as they appear in the course. If you’d like to read more about training, learning, and instructional design check out the rest of this author’s blogs. Ready to find out what Digitec can do for you?

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Training managers have a lot to do. He frequently shares about accessible elearning development through our Learning Dispatch blog and newsletter. Why do I need to do that? What can we do? Why Do Training Programs Need Accessible Elearning? How About: Accessible Elearning Is Effective Elearning. But How Do I Know My Elearning Is Accessible? What to Do with the Elearning You Already Have. Training Managers Have a Lot to Do.

How HR Transformational Practices are Enhancing Employee Performance

Infopro Learning

Completing paperwork and other onboarding tasks quickly helps prevent overwhelm and helps them learn what they need to know to succeed in their new roles much faster. Not all employee training programs are effective and provide the desired results. Blog HR Transformation

Helping Subject Matter Experts be more effective

Matrix

With so much going on and so many niches becoming widely known and adopted as the norm, it’s important to have somebody who really knows their stuff. Effective coaching will always build on the SME’s strength while remaining constantly future-focused and action-oriented.

Escape from Compliance Training Jail - The Rapid eLearning Blog

Rapid eLearning

The Rapid Elearning Blog. The purpose of the course is not to learn, but instead to demonstrate what we already know. Like the healthcare industry, there are many industries that require annual refresher or certification testing that has little to do with learning. In those cases, the goal is not so much to teach new skills; instead it is to certify existing knowledge. If you do a lot of regulatory training, now might be a good time to rethink your elearning strategy.

Training Needs Analysis: A Step-By-Step Guide To Identify Performance Gaps In Your Organization

TalentLMS

Do you know which online training resources your employees need to boost on-the-job performance? How To Identify Performance Gaps In Your Organization: A Step-By-Step Guide To Training Needs Analysis. It boasts interactive online training simulations that impart practical experience, eLearning assessments to gauge employee knowledge, and even a built-in feedback system to collect learner data. Determine The Necessary Skills And Knowledge.

Key Corporate Training Insights: The 2021 Learning Landscape

Infopro Learning

There are 3 major insights you should know about as you begin to develop your learning strategies for the upcoming year. They have the knowledge and insights needed to help their organizations develop a strong learning strategy for 2021.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

Training managers have a lot to do. Why do I need to do that? What can we do? Why Do Training Programs Need Accessible Elearning? How About: Accessible Elearning Is Effective Elearning. But How Do I Know My Elearning Is Accessible? What to Do with the Elearning You Already Have. What to Do with the Elearning You Haven’t Yet Created. Training Managers Have a Lot to Do, Redux. What do we mean by “elearning”?

How the COVID Pandemic Has Broadened The Skills Gap and Increased the Need for Skills Development Training (And What To Do About It)

Convergence Training

Back in the years and even decades before the COVID-19 pandemic dominated much of what we talk and think about, employers and learning & development experts used to talk a lot about the skills gap and how to create and provide training to help employees develop those needed skills.

Everything You Should Know About Agile eLearning Before Investing

Your Training Edge

This post presents everything you should know about agile eLearning before investing. When doing so, ensure that you are able to implement your user stories in one sprint, and cut them up if they are too big. For instance, starting a blog for a business as a part of agile eLearning presents you with an opportunity of creating your personal brand that makes you known far and wide across the globe.

Agile 109

Design - Knowing Doing Gap - Best of eLearning Learning

eLearning Learning Posts

Seeing The Invisible: How To Identify Early Indicators Of Gaps In Instructional Design And Training Effectiveness. What is ‘Cloud Computing’, and what can it do for Education? The Best EDU Blogs on the Planet! Discussion Forums for Knowledge Sharing at Capital City Bank - eLearning Technology , September 15, 2009. What do online instructors have to know about H1N1? get the file size you want … - Adobe Captivate Blog , September 11, 2009.

Tips for Closing Skill Gaps at Your Workplace

Convergence Training

Companies have been dealing with a skill gap for many years–this is well known. And the COVID-19 pandemic only increased that skill gap. So that skill gap problem we’ve been talking about for a long time became even more pressing.

How to Know It’s Time to Rethink Your Learning Management System

Coggno

It can also handle things such as compliance and skills gap analysis. And if there are any gaps in a new hire’s hard or soft skills, an LMS can create a targeted training plan. So you have an LMS in place, but is it still effective, or do you need to rethink your strategy?

Why Giving Instant Feedback is Important for Effective Learning

Edume

It’s no secret that feedback is an important component of effective learning. It’s a reaction to a learners’ action - whether right or wrong - that aims to engage, inform and increase knowledge by reducing “discrepancies between current understandings and performance and a goal”.

10 Tested Tips to Help You Ace Customer Service Training

Infopro Learning

Having a highly effective and engaging customer service training program in place that delivers a high ROI is critical to your success. In this blog post, we have included 10 of the best tips you can use to create a customer service training program that delivers results.

How to Design an Effective LMS Training Program

TOPYX LMS

Like many decision makers, you may be more than ready to improve the effectiveness of your company’s LMS training program. This may seem like a tough feat, but an effective corporate training program streamlines the process. And, believe it or not, designing this type of program isn’t all that hard to do. Most employees want to do their job faster and more efficiently. If you don’t know how to design a corporate LMS training program, you are not alone.

How to Develop Product Knowledge Training for your Business

LearnUpon

This happens when you have the perfect combination of a great product and, importantly, a team that has the product knowledge needed to support and satisfy customers. We’re sure you have the product side down, but for your business, in-depth product knowledge is an essential skill that every customer-facing team member should have. But how do you easily and efficiently get your employees up-to-speed on your product? The answer: product knowledge training.

Cammy Beans Learning Visions: Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do!

Learning Visions

Tuesday, September 22, 2009 Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do! Live session with Brent Schlenker: Marketers and Game Developers Know More About Learning Than We Do! How do we use new and emerging technologies in the learning space? Point of today’s conversation: talking training, design and development if a marketing person were doing it. What are they doing that’s different?

6 Do’s and Don’ts for More Effective Sales Coaching

Allego

Research shows that boosting the effectiveness of your front-line sales managers’ coaching is the single biggest driver of higher win rates, yet over a third of managers we recently surveyed felt they don’t do enough of it. Front-line sales managers need help understanding who, what and when to coach, but they also need to know how to deliver coaching in a way that reps will receive it well. Don’t assume the rep already knows how to do X, Y or Z.

It’s 2020 and You Need an LMS Yesterday: 5 Things You Need to Know

Schoox

Online learning has a number of advantages for businesses challenged with the need to deliver effective, continuous training across their entire workforce. When this happens, some workers get the training they need and others do not.

How Do I Increase My Learners’ Motivation With Gamification?

Cinecraft

The key to making rewards, points, and other game mechanics effective is to use them to motivate and encourage a specific behavior. Before delving into the methodology of developing effective learning games, you need to know what gamification is, and just as importantly, what it is not. When training and game elements are appropriately designed and implemented, learners know what is expected of them and perform their jobs better.

Designing Effective Learning Experiences

Interactive Services

The modern era of training and e-learning is often characterized by the learning coma – a phenomenon in which learners are lulled into a semi-conscious state of boredom and ennui, all the while trying to care, but in reality, suffering from a serious motivation gap. Designing effective learning experiences is both an art and a science that incorporates a number of strategies, including: Empathizing with learners’ challenges. What do you want your learners to do?

Metacognition for Effective Online Learning

TalentLMS

In fact, it has everything to do with the non-technical elements in eLearning. Metacognition is the knowledge about one’s own learning. It is the evaluation and filtering out of old and new knowledge, measuring it with relevancy and accuracy and then internalizing it. It is also all about understanding how to learn effectively, in a limited amount of time, using strategies that are corrected over time. What do they need to know?