The Performance Improvement Blog

DECEMBER 16, 2015

Performance measurement – learning from measures of performance such as sales figures, production numbers, and customer service feedback. Community of practice – people who share the same interests or responsibilities in an organization come together to learn from each other.

Simulations 100

Simulations Case Study Wiki Performance Support 100

Mindflash

MAY 23, 2012

In a series of blog posts, I plan to provide further detail on each of the five critical skills that co-author Mitchell Levy and I believe learning professionals can put to use right away. In the book, I tell a story about an interaction I had with a director of customer service, who was my boss, about what she needed from me.

Enterprise 2.0 91

Enterprise 2.0 Authoring Tools Instructional Design Skills 91

TalentLMS

FEBRUARY 9, 2015

It’s all about customer service, real-time information sharing and inferences drawn from sales forecasts on specific destinations. Studies conducted by World Tourism Organization reveal higher sales incurred by travel agencies with eLearning programs and communities of practice in place.

Diversity Training 40

Diversity Training Blended Learning eLearning Strategy eLearning 40

Learning with e's

OCTOBER 10, 2013

I have previously written on this blog about how mobile technology can give the edge and also about some of the social implications of learning on the move. Prices are coming down as customer bases rise. Will we see a greater emphasis on communities of practice as a result of mobile tools and technologies? Undoubtedly.

Mobile Learning 81

Mobile Learning Mobile License Creative Commons 81

TalentLMS

AUGUST 31, 2015

What about your Facebook account sharing your last year, same date memories so that you continue to create more memories on the service? For example, you can build interactions from scratch using actions and variables, or you can customize a pre-built interaction from many eLearning templates available for free! What do you say?

Games 40

Games Social Networks eLearning Templates 40

Learning with e's

MAY 29, 2013

If you are immersed in technology mediated communication, there are no apparent barriers to membership of your community of practice. It is your virtual community. It is tribal because the global online community exhibits many of the characteristics of traditional, territorial tribal practice.

Global 91

Global Digital Social Networks Social Media 91

eFront

FEBRUARY 16, 2015

You even have an effective community-of-practice style conversations under your courses. Think of an old goal in a Customer Service course: “Teach learners all about quality service.” The revised, action-driven goal can be “Teach learners how to increase customer registrations by 20% by Q4 of 2015.”

eLearning Strategy 40

eLearning Strategy eLearning Learning Objects Cognitive 40

Tony Karrer

FEBRUARY 22, 2011

Situated learning (learning within context in a community of practice) grows thanks to augmented mobile reality. Twitter, Yammer), wikis, blogs, discussion groups, etc. 10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

TalentLMS

APRIL 23, 2015

What tools are needed to develop a learning organization through a strong community of practice? ELearning program development is best explained as a customized learning experience for all stakeholders involved. Your learning management system providers can also customize your landing page according to your preferences.

Diversity Training 40

Diversity Training eLearning Consultant Productivity Product 40

TalentLMS

APRIL 23, 2015

What tools are needed to develop a learning organization through a strong community of practice? ELearning program development is best explained as a customized learning experience for all stakeholders involved. Your learning management system providers can also customize your landing page according to your preferences.

Diversity Training 40

Diversity Training eLearning Consultant Productivity Product 40

Rapid eLearning

MARCH 29, 2011

Like always, it was great getting to meet so many blog readers. It’s a subject asked about frequently through the blog. Many were created by community members and blog readers. But those that understand their customers and then strive to meet their needs prove to be successful. Who are your customers?

Rapid eLearning 80

Rapid eLearning Authoring Tools Portfolio ASTD 80

Janet Clarey

NOVEMBER 20, 2008

This is a full social networking and communities environment, complete with professional networking features (rich user profiles, communities of practice, expertise location, alumni networks, etc.) features (blogs, wikis, syndication, surveys/polls, discussion forums, tag clouds, file/document/video/podcast libraries, etc.).

Cornerstone OnDemand 36

Cornerstone OnDemand OnDemand Cornerstone LMS 36

OpenSesame

JULY 5, 2011

Create a focus group on customer service by starting a blog (using Blogger or WordPress ) and asking “Customer Service Experts” in your organization to participate. Start a book discussion club on Twitter. Open a Twitter account and invite new hires to participate and share experiences.

Social Networks 52

Social Networks Change Blended Learning Yammer 52

Jay Cross

MARCH 29, 2015

Here’s a summary of the Working Smarter Fieldbook : While learning is ascendant, training is in decline, for workers are embracing self-service learning; they learn in the context of work, not at some training class divorced from work.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Choose the top 3-5.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Learnnovators

APRIL 16, 2014

He blogs at learnlets.com and works through Quinnovation. With things changing faster, competitors able to be more nimble, and customers getting more ‘clued in’, companies will have to be more flexible and able to adapt faster, which requires agility. Blog, microblog, collaborate virtually, chat, and more.

eLearning Guild 113

eLearning Guild Social Networks Cognitive Diversity Training 113

Janet Clarey

DECEMBER 5, 2008

Of all commercial LMSs, I probably have the most hands-on experience with GeoLearning ’s various products and services having managed an enterprise implementation several years ago. A: Will Hipwell- GeoLearning’s GeoEngage module facilitates Communities of Practice (CoPs), enables social networking, and provides access to Web 2.0

GeoLearning 36

GeoLearning Social Networks Wiki Cornerstone OnDemand 36

Jay Cross

MARCH 19, 2012

Harold recommended a post on Workplace Learning in 10 Years on the Learning Circuits Blog eighteen months ago. This approach has already been adopted by Web services, where Beta releases are launched and tested before they are finalized. For example, Google’s ubiquitous GMail service is still in Beta. A New Model for Training.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Learnnovators

APRIL 18, 2014

He blogs at learnlets.com and works through Quinnovation. With things changing faster, competitors able to be more nimble, and customers getting more ‘clued in’, companies will have to be more flexible and able to adapt faster, which requires agility. Blog, microblog, collaborate virtually, chat, and more.

eLearning Guild 124

eLearning Guild Social Networks Diversity Training Cognitive 124

Learning Pool

OCTOBER 28, 2021

Using Stream LXP , the AET will launch a single course utilizing e-learning, webinars, blogs, podcasts and videos to move its training from a traditional classroom-based model to a virtual learning environment. . ” The Autism Education Trust’s new module is currently only available abroad. About Learning Pool.

Virtual Learning Environment 90

Virtual Learning Environment Streaming Trust Learning Environment 90

Convergence Training

APRIL 22, 2019

You know…digital disruption, technology is moving on, our customer’s expectations are shifting. But more and more, aviation is going digital and thinking about and servicing customers more effectively using digital technology and innovation. I just read it and I’ll have a blog post about it soon.

Organization 65

Organization Diversity Training Learning Environment 65

eLearning 24-7

JULY 13, 2010

Many vendors service multi-conglomerates that are international, rather than companies that are based only in country x and no where else. have relied on COPs (Communities of Practice) along with ILT to drive their training. Especially since a greater porportion of employees and customers have very limited tech skills.

LCMS 77

LCMS Trends LMS Social Networks 77

Jay Cross

NOVEMBER 15, 2009

savvy personnel (most are retired chiefs with more than 20 years’ Navy service). Schultz and Leonard discuss how Premier achieves its mission, “to analyze and share knowledge nationwide to improve the health of communities,” by sharing clinical knowledge and experience across 1,700 not-for-profit member hospitals and health services experts.

KM 38

KM Social Networks Authoring Tools Case Study 38

learnWorlds

AUGUST 29, 2023

Viewing training as an investment in human capital and future success allows you to optimize your resources and reap the benefits of increased productivity, improved performance, and customer satisfaction. It’s like giving your team members, customers, and stakeholders superpowers to tackle any challenge that comes their way.

Budget 52

Budget Diversity Training Compliance Training Enterprise 52

Jay Cross

NOVEMBER 18, 2009

You all had parallel conversations on your blogs etc. Jenna Papakalos: Communities of practice belong to training. John McDermott: This is harkening back to Tony's comments re aggregation on his blog. not company wide blogs. Christy Confetti Higgins: Could IDs be community advocates? Christy Tucker: true.

LearnTrends 40

LearnTrends Instructional Design ADDIE Social Networks 40

TalentLMS

JANUARY 5, 2023

Create communities of practice. Commercial sites (using the suffix “ com”), such as reputable news organizations or high-ranking industry-leading service providers, can also be good sources, but may warrant extra investigation to confirm reliability. Begin with areas of training that link directly to a clear ROI.

Diversity Training 98

Diversity Training Case Study Social Networks Training 98

eLearning Learning Posts

MAY 3, 2010

If you’ve followed this blog long enough, you’ll know that I am big on presentation skills. Here Are More Than 200 Free Rapid E-Learning Tutorials - Rapid eLearning Blog , April 20, 2010 A few weeks ago I offered some advice on how to become an elearning pro without spending a dime. My side comments in italics.

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

eLearning 24-7

NOVEMBER 16, 2018

They have to be paying services and not the free ones. This is one reason why if I was SAP, I’d strip out some things with SF, place those extras as a mod for Litmos by SAP customers so that Litmos is your only LMS. . There will be no blog post next week. Results to be published in the blog in Dec. Categories.

SAP 13

SAP Micro-Learning Oracle vendor 13

Paradiso Solutions

APRIL 25, 2022

Better Engagement Through Communities of Practice. Offering AI-proctoring to certification tests as a service through your association’s LMS for corporations (for example, Salesforce, Microsoft, Oracle, SAP, SailPoint, and so on) could help your organization earn more money. appeared first on Paradiso eLearning Blog.

Association Learning Management System 52

Association Learning Management System Association LMS Association ROI 52

OpenSesame

AUGUST 4, 2014

If you’re an educator, trainer or subject matter expert, you have an opportunity to develop new customers and audiences by developing online content that is accessible to anyone, anytime. As a course developer, you don’t need an LMS, but you’ll probably need to ensure that your courses can work in your customers’ LMS.

Authoring Tools 76

Authoring Tools Association Learning Management System LMS eLearning 76

OpenSesame

AUGUST 4, 2014

If you’re an educator, trainer or subject matter expert, you have an opportunity to develop new customers and audiences by developing online content that is accessible to anyone, anytime. As a course developer, you don’t need an LMS, but you’ll probably need to ensure that your courses can work in your customers’ LMS.

Authoring Tools 52

Authoring Tools Association Learning Management System LMS eLearning 52

eLearning Learning Posts

JUNE 9, 2010

A Defense of the LMS (and a case for the future of Social Learning) - Social Enterprise Blog , May 12, 2010 For some time now, I’ve seen a growing negativity toward LMS solutions by a pretty wide group folks in our space. I see it in blog posts, comments, posts, LrnChat discussions, and all sorts of places. Read the interview.

eLearning Strategy 89

eLearning Strategy Corporate eLearning Authoring Tools eLearning 89

Performance Learning Productivity

JANUARY 3, 2013

According to a survey undertaken by ORC International , a global customer research, employee engagement and financial services research firm, only 43% of UK workers believe that a positive relationship exists between staff and managers within their organisation. Clark’s diagram here gives a clear view.

Solution 196

Solution Compliance Training Training Train 196

Jay Cross

MAY 26, 2015

Altimeter Group defines digital transformation as: “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.”* This species needs special handling, sometimes including personal service. Communities of Practice.

Metrics 36

Metrics Compliance Training Social Networks IBM 36

Learning Visions

SEPTEMBER 22, 2009

Put the customer/consumer/learner first. The best stuff is not trickery – it’s an engaging game; it’s a great product or service. But most of all it's about treating learners as a customer, in the Peter Drucker sense of the word rather than some cheesy customer servce training. That’s all.

Blended Learning 100

Blended Learning Sexual Harassment Training Market Games 100

learnWorlds

FEBRUARY 26, 2021

Customer Service. 3 Customer training. Customer education is any purposeful and organized learning activity (e.g., onboarding) that is designed to impart attitudes, knowledge, or skills to customers by a business or industry. Customer education is particularly beneficial for companies with: A complex product.

microlearning 95

microlearning Beginner Authoring Tools Compliance Training 95

Jay Cross

JUNE 28, 2009

Intangible assets — a skilled workforce, patents and know-how, software, strong customer relationships, brands, unique organizational designs and processes, and the like — generate most of corporate growth and shareholder value,” wrote NYU Professor Baruch Lev in Harvard Business Review in June 2004. . • Intangibles. Ford Motor Co.

ROI 66

ROI Social Networks Network Authoring Tools 66