Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. And that’s where our quest to find the best blog content begins.

Customer experience training with Virtual Reality


Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience.

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter.

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Top 7 Custom eLearning Articles on our Blog in 2013

Bottom-Line Performance

Regular readers know we strive to make this blog a hub for corporate learning professionals. That’s because we started a second blog in 2013 on , solely dedicated to using games for learning. We simply had too much content for one blog!

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

How to Create Customer Success Stories in the eLearning Industry?

Origin Learning

The post How to Create Customer Success Stories in the eLearning Industry? appeared first on Blog - Originlearning. Customer Experience General customer experienceHave you ever wondered why one product succeeds while a similar product by another company fails despite the pricing and.

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Empower your company trainings with Custom LMS by Paradiso Solutions


Most learning management systems can offer custom LMS solutions that could include features like changing the logo or the colors of your LMS. You’ll need to decide if including branding elements like a logo, company colors and custom URL is enough. Why you need a Custom LMS solution?

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Is Customer Delight your Goal?

Origin Learning

Effectively handling customers is the key and you will agree that it is a skill that takes oodles of experience and many years of practice to perfect. The post Is Customer Delight your Goal? appeared first on Origin Learning - A Learning Solutions Blog.

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Customer Experience Key to Product Design

Origin Learning

And, like the exhilaration one gets when the powered-vehicle vrooms, so too is the feel of tailoring service to meet the preferences of travelling customers across 420-plus locations in iconic travel destinations…. Let’s start by presuming that your social learning flight has taken off.

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9 of Your Customer Service Training Questions, Answered


Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. Conducting demos to educate teams, clients, and end-customers through multiple batches or sessions of webinars will be a good trend to watch out for in 2018.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt? Thierry de Baillon , cofounder of Socialearning Consulting, takes this stance in a recent blog post. Blog this!

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4 Best Practices for Successful Custom eLearning Development

Swift eLearning Services

Do you want to implement custom eLearning in your organization? This blog will provide you the best practices for custom eLearning development that fits your organization’s culture and context! Elearning is really impactful when it sticks! It lets the learners apply the knowledge in the real world environment. But, when does it actually stick?

Custom, Accessible Quiz: Development Highlights

Adobe Captivate

I recently posted a showcase – a Custom, Accessible Quiz. This was a shorter, rewritten and rebranded version of a fully customized, yet accessible quiz I created for a client. Custom Options. I created the custom options using Smart Shapes as buttons.

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Readymade Courses or Custom eLearning Development – When to Choose What

Enyota Learning

When you are looking to implement an eLearning strategy in your organization, you will inevitably face the decision of either choosing a bunch of readymade courses or developing a custom eLearning program.

Impacting customer experience and loyalty through customer training


One of the most significant challenges for any eCommerce business is analyzing the customer behavior and understanding the influences that lead to customer’s buying decisions. Visit The WizIQ Blog for full content and links.

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Virtual Music Tour – A Custom eLearning Interaction

Swift eLearning Services

Being one of the top elearning organizations we frequently come across the courses to be made customization. This defines the courses whether to be customized or to be a default.

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[Webinar] 8 Steps to Setting Up a Customer University


How does your organization streamline customer onboarding, increase retention, and ensure your customers are getting the value they need from your product, in a scalable way? At LearnUpon, we figured out the answer – build a Customer University.

A Custom Accessible Quiz

Adobe Captivate

This is a shorter, rewritten and rebranded version of a custom, accessible quiz I recently developed for a client. I used advanced and shared actions along with variables and smart shapes to mimic the functionality of radio buttons and checkboxes with a custom look and feel. I will share step-by-step instructions for specific parts of the development process in a future blog post. The post A Custom Accessible Quiz appeared first on eLearning.

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Easy Customized Quiz (radio) Buttons

Adobe Captivate

Tick the box ‘use as button’ Click ‘State View’ and then ‘New State’ Select custom state and title it ‘pressed’ For the new state add another shape or object in the center of your original shape. (For Intro.

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The LMS Customization Trap: Why eThink Recommends Configuration Instead

eThink Education

It is an age-old question in the software industry… Do you need a heavily customized Learning Management System (LMS) that reflects your ideal business process flow, or are you better off adapting to an out-of-the-box product that meets most of your needs?

Captivate 8 Custom Motion Effect Example

Experiencing eLearning

I created a Captivate activity with a custom effect using motion and scaling to animate two cars driving away to the horizon. The movement is saved as a custom effect (drive_away) so I can reuse it, as explained by Lieve Weymeis on her blog. Apply the custom effect.

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Creating Custom Themes: Tips & Takeaways

Adobe Captivate

Earlier this month, I gave a presentation on Creating Custom Themes at our local Adobe Captivate User Group. I find that careful planning and a little research before starting to create a custom theme saves a lot of development time. Customize Layouts and Add Graphical Elements.

Social Learning & The Benefits of Employee Generated Content [Customer Story]


In June 2017, Swisscom Enterprise Customers switched from a top-down L&D content generated approach to a social learning marketplace. A second mindset change is one of having customer centricity as a primary focus and operating a corporate learning department like a profitable business.

Create Beautiful Custom Dropdown Menus With jQuery—Storyline Edition

eLearning Brothers

Articulate Storyline Resources Blog eLearning Featured Free eLearning Resources Resources dropdown menu javescript jquery storylineI am sure one day soon Articulate will push an update that empowers us with dropdown (select) menus.

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How to Train Your Customer Facing Employees


You ask the salesperson if it’s available, but he asks you to wait and attends another customer instead. That one salesperson- who could have asked another staff member to assist the customer or could have answered the customer’s query for a minute before politely excusing himself to attend to the new customer. This shows how important it is to have quick-thinking and proactive customer facing employees. This is how long-term customer relations are built.

Advantages of Online Customer Onboarding


Online customer onboarding is a need of the hour. In today’s day and age, not only is it necessary to have a great product, but it is equally important to keep the customer engaged. Visit The WizIQ Blog for full content and links.

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Create Beautiful Custom Dropdown Menus With jQuery—Captivate Edition

eLearning Brothers

Blog Developer Resources eLearning Featured Resources captivate dropdown menu jqueryI am sure one day soon Adobe Captivate will push an update that empowers us with dropdown (select) menus.

How to create an impactful online customer training program?


When customers buy your product, they invest their money and faith in you- expecting your support when they are using the product. During onboarding, to help customers understand the product better, This is a short summary of this post. Visit The WizIQ Blog for full content and links.

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How to Create Customer Service Training Programs with an LMS


Good customer service starts with hiring the right people; people who can communicate clearly, problem-solve and have effortless interpersonal skills. Once they’ve joined your team, your organization needs to ensure they can meet your customers needs through customer service training. .

Customizing Courses with Astra Theme


If you are familiar with WordPress then you know that by default every WordPress learning management system uses custom post types for the course content. This gives you incredible flexibility, but it also means that by default your course content will adopt the same template as blog posts.

Virtual Music tour – A Custom eLearning course

Swift eLearning Services

In this blog we would like to share the activity that we developed which you can preview, download and learn how to develop this interaction. Coincidentally we developed an eLearning… Authoring Tools eLearning Articulate Storyline Authoring tools custom eLearning Custom eLearning development Customized templates elearning challenge Elearning courses elearning customization elearning intention ELHchallenge Virtual Music Tour

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Customizing Camtasia Templates to Meet Your Needs

eLearning Brothers

Send a demo to and we’ll feature your work in our blog ! The post Customizing Camtasia Templates to Meet Your Needs appeared first on eLearning Brothers.

How To: Get your Employees, Partners & Customers Motivated to Learn


Getting your learners (whether they are employees, partners or customers) motivated to learn starts by focusing on engagement and its importance to learning success. As we have outlined in a previous blog, there are two general types of motivators – intrinsic and extrinsic.

5 Reasons to Invest in Custom eLearning Course Development

Enyota Learning

Although these options spoil you for choice, it is important to know if these are pre-developed or can be customized as per the learners’ requirements. In this blog, we give you five concrete reasons to invest in custom eLearning course development.

Creating a Custom Course List in LearnDash


This template is taken from your theme’s blog post archives template. However, the more courses you have then the more likely it is you will want to create a custom course page.

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What a Customer Learning Design ought to be – Infographic

Origin Learning

But, talk of delivering solutions to our diverse customers, that include Fortune 100 companies, we confidently proclaim we are relevant! The post What a Customer Learning Design ought to be – Infographic appeared first on Origin Learning - A Learning Solutions Blog.

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