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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

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Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

Case studies, exercises, and simulations can be part of a continuum linking Levels 1, 2, and 3. Tom Gram, in the February 17, 2011 post on his Performance X Design blog, says that our training programs are working when we can point to evidence and linkages in performance terms. Download the whitepaper » Blog this!

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Embracing Innovation in Learning | Social Learning Blog

Dashe & Thomson

Trust me…trying to train folks on a software package that they will neither need nor use is an exercise in frustration for everyone involved, not to mention a waste of time and money. As VP, Instructional Design Services for Dashe & Thomson, Inc. Download the whitepaper » Blog this! It was for their own good after all.

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10 Customer service remote training activities

Ed App

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

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These latest courses, Specialization, and Professional Certificates from Extended Reality (XR) and customer service to project management and AI

Coursera

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Customer Consulting and Support Professional Certificate by Akamai Are you interested in end-to-end project management? What will you learn next?

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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.