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On-Demand Brilliance: Elevate Training with AI Chatbots

Infopro Learning

Progress Tracking and Module Suggestions: AI chatbots monitor employee progress and suggest additional learning modules based on individual performance, promoting continuous skill development. Gartner forecasts that chatbots will emerge as a leading customer service channel within five years.

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Customer Excellence Pledge

eLearning 24-7

Everyone knows that support in the learning system space as a whole is below average. Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. What is the Customer Excellence Pledge?

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Learning System Awards – Reqs, Specs and Information

eLearning 24-7

I’ve been asked to explain the process, approach and criteria for the 2022 Learning System Awards and the 2021 Platinum and Diamond Picks. Learning System Awards. A lot of folks always ask me what I look or at when considering a system for a client, or when conducting an analysis, as part of my role as an analyst.

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Did you know? Learning Systems Vol 3

eLearning 24-7

There is a lot there for types of systems as I have noted before. I can’t forget the joke of micro-learning platforms, ignoring that micro-learning has been around since 2000, every type of learning system can do this because it is based solely on how you or whomever creates the courses/content. Hence snail.

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2020 Learning System Awards (by Vertical/Industry)

eLearning 24-7

No need to thank me, it is my way of saying thank you for being a reader of this blog, and get ready, of this post. And now, it is time for the 2020 Learning System Awards by Verticals/Industries. Financial Services. Thought Industries is my #2 Learning System for 2021. And also at #3 Edtek Services.

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We’re celebrating our “Best of” customers with AI Morgan Freeman

Rustici Software

As I sit here today, the day before my vacation, contemplating how to start my annual “Let’s celebrate our customers who are being highlighted on 2023 Best of Lists,” and feeling a bit lazy (because again… I’m already in vacation-mode), I thought “Why not let the iconic Morgan Freeman write my introduction for me?” Now… onto the lists.

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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. The thirst for tools that drive profitable customer relationships seems unquenchable. Great question.

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