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9 of Your Customer Service Training Questions, Answered

Continu

Planning a customer service training brings up a lot of questions. But if you don’t get your customer service training right, you’re going to lose sales to the companies who do. Customer service is the key competitive differentiator in the digital age.

Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. And that’s where our quest to find the best blog content begins.

Why Use Videos to Train Your Sales Staff on Customer Service

CommLab India

Check this blog to know how you can develop the customer service skills of your sales force, using videos. eLearning Design Videos for Customer Service Training

How to Build Better Customer Service in Retail

GoConqr

When DougMcMillon became CEO of Wal-Mart in 2014, he faced a serious problem: the retail chain -which has more than 11,000 stores in 27 countries- was seeing a continual drop in sales in stores. The mantra “Customer is King” is a glaring truth.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

Starting a Customer Education Program: What You Should Know

Talented Learning

Today we feature a post by Adam Avramescu , Head of Customer Education & Training at Checkr and Co-Founder of the CELab blog/podcast. He also authored the new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter.

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Finally! A Brain-Based Consultative Sales Program

Learningtogo

Consultative Sales Certification (CSC) is not about testing in the traditional sense. Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. THE CONSULTATIVE SALES MODEL. Consultative Sales Certification is based on extensive research of top-performing sales professionals in many different industries. Consultative Sales Planner (PDF). CONSULTATIVE SALES CERTIFICATION MODULES.

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How To Integrate Automation Into Your Sales Process

Your Training Edge

This can be quite tough to achieve especially if sales representatives spend most of their days doing routine tasks that can easily be automated to save time and energy. For this post, we show you four ways you can integrate automation into your sales processes to save on both time and money.

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7 Top Skill-Building Activities That Are Ideal For Customer Service Online Training

TalentLMS

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost.

How Training the Customer-Facing Workforce is Different

Enyota Learning

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service.

How Sales Reps Can Overcome 'Fear of Change' Objections

ej4 eLearning

Another example: their current solution is causing frequent interruptions of service, you can show how those interruptions are costing their company significant loss of revenue. Read our related blog on “ The Definition of Sales Insanity.”. Sales

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Sales Training: Product Knowledge, Soft Skills, or Both?

Litmos

A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration of success in sales. Without fail, all the sales leaders brought up people skills. This means your reps need to know your products and services backward and forward.

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How Is Digital Transformation Shaping Customer Experience?

Talented Learning

Today we feature insights about customer experience from Daniel Newman , Principal Analyst at Futurum Research and CEO of Broadsuite Media Group. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience.

How can we help you? Customer Service at TechSmith

TechSmith Camtasia

Here at TechSmith we pride ourselves in our Customer Service. Here are the questions that we most commonly hear in Customer Service and where to find the answers… I lost my software key! How to reach Customer Service, Tech Support, or Sales.

Is your annual kickoff meeting killing your sales enablement program?

Docebo

Still counting on event-based training for sales enablement? We know that a solid sales enablement strategy involves a delicate balance of the knowledge, skills, materials and process expertise necessary to win deals, faster. evolve as your key products or services do.

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How to Create Interactive Content for Sales Enablement

Kitaboo

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. It is important to differentiate between content for marketing and sales enablement. The interactive content you create for sales enablement should reflect your brand and be in tune with your buyer’s persona.

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

The applications everyone from Wired to the Wall Street Journal are talking about are altering the way we interact with each other, the way we purchase goods and services, and the way we learn. Your customers deserve to be considered seriously, so does your business.” Blog this!

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11 Custom Learning Trends in 2018

Enyota Learning

In this blog, we will talk about the top custom learning trends to look out for in 2018. However, what has changed is the way organizations are utilizing webinars to train their employees for an in-depth understanding of their products and services.

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Sales representative training: How your team (& your close rate) will benefit

TalentLMS

Your sales team is growing, which is great. This worries you, because some members of your team sort of ‘fell’ into sales, and haven’t received the proper training. Standardized online sales training! Why your sales representative training should be standardized.

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The 5 Challenges of Leading a Mobile Sales Team and How to Overcome Them

Enyota Learning

A mobile sales team is often essential to meet sales targets. These sales pros not only make meaningful actions on-the-go but also always stay on top of fast-moving deals with the liberal use of real-time updates and dashboards. These road-warriors can enjoy working from anywhere and anytime while ensuring productivity - it's easy to see why mobile sales teams have never fallen out of fashion. That said, leading a mobile sales team isn’t easy.

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Do we need product evangelists for each product/service?

Docebo

But the real factor that makes marketing more complex is that products and services are becoming more technological and therefore complex and so they require more knowledge to be used. The potential customer (in both the B2B and B2C markets) needs to be familiar with the product in advance: they have to know it BEFORE they buy it. In the B2B sector, sophisticated services that are widely used in mature markets (Ex. Customer/dealer academies for B2B and B2C.

Improve Your Sales Training in 4 Easy Ways using a Blended Learning Approach

Enyota Learning

When it comes to training your sales team, there are multiple aspects that you need to consider about their job as it’s not an easy one. Sales professionals are required to multitask to be successful in their jobs. While on the field, sales employees are on their own.

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10 Sales Engineering Experts You Should Be Following on Twitter

Cloudshare

The field of sales engineering is a complex and competitive landscape. While you probably won’t meet too many high-profile sales engineers personally, the magic of Twitter enables you to connect with them on a day-to-day level. You can also follow his blog on database topics here.

7 Online Sales Training Tips To Help Your Sales Team Seal The Deal

Docebo

Help Your Sales Team Seal The Deal Using 7 Online Sales Training Tips. Every employee is a valuable member of the team, but your sales staff are the ones who ultimately rake in the profits. Highlight every step of the sales process. Offer ongoing online sales training.

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Why ‘Workforce Success’ is the new Customer Success

Edume

A brief history of Customer Success By now you are probably familiar with the term ‘Customer Success’. They put two and two together to realise that bringing new customers in couldn’t be where the story ended. The customer has long been acknowledged as an important party.

Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I also managed our outbound messaging to customers.

Mobile Learning Provides a Lot of Advantage for the Banking and Financial Services Industry: An Insight

G-Cube

The Banking, Financial Services and Insurance (BFSI) industry is a highly dynamic sector where updated knowledge provides an extra edge over others in the competitive scenario. This provides just-in-time delivery of information, which is often at the crux of making a successful sales call.

7 Popular Email Marketing Services Compared

LearnDash

The single-most important thing you can do is cultivate an email list of current and prospective customers for your online courses. What you might not know however is which email marketing service is best for you. Below are the most popular email marketing services available today.

Social Learning in Financial Services – Tales from the Real World

Dashe & Thomson

The financial services industry has evolved a lot over the last decade. These are people who prefer to be on the phone talking to their customers or meeting with them over lunch. Where we haven’t seen a lot of success is with message boards, blogs and the like.

Webinar: A modern learning approach to boost sales training

Docebo

Today’s sales enablement for the long term success of your sales team. So many organizations have made a goal of learner-centric training, and so to explore this trend, Brandon Hall Group and Docebo co-hosted a webinar focused on learning management systems for ramping up sales training. In a survey, Brandon Hall Group found sales training has fallen on the list of organizational priorities. Sales strategy comes in fourth as the top priority for just 8.6%

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Interview with an Inside Sales Specialist

TechSmith Camtasia

Roving reporter Renee Badra here, at your service! I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. Inside Sales Specialist.

4 Ways Virtual Lab Environments Can Supercharge Your Sales Strategy

Appsembler

Have you ever considered educating your potential customers about your IT software in a virtual lab environment ? Using virtual labs, you can benefit from shorter sales cycles, less capital investment for dedicated hardware, the ability to capture insights from clients’ demo use, and a decrease in travel costs. Below are 4 ways virtual labs can supercharge your sales strategy. LET CUSTOMERS TRY BEFORE THEY BUY. IMPROVE SALES TEAM TRAINING. Blog Business

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

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How to Train Your Sales Team Toward Success Using an LMS

TalentLMS

Wise words that apply just the same to sales. Because the better an organization’s sales team performs, the more people will know what the organization does. This awareness means more business, more growth, and lasting customer relationships. Enter, sales enablement.

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The 6 critical soft skills your sales team can learn online

TalentLMS

Technology has put product and service information at consumers’ fingertips. They’re able to Google the lowest price of a service, or the ingredients of a product, watch YouTube videos to learn how to use features, and scan Facebook for reviews from past customers.

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5 Things to Consider Before Implementing Customer Training

TalentLMS

Whether your company sells software applications or water pumps, a formal customer training program helps you reach all customers with the specific learning they need to successfully use your products. Who is your customer training intended for?