Mark Oehlert

NOVEMBER 12, 2007

This is NOT Customer Service! My problem, beyond the obvious, is that the response from Zone Alarm acts as if this is just something that happens all the time (probably does) but worse than that - that it is somehow acceptable to create a product that routinely kills multiple hours of customers time fixing the problem!

Customer Service 36

Customer Service Social Bookmarking Services Custom 36

Learning Visions

MAY 20, 2009

No service companies. Clearly says something about the state of the fragmented eLearning market -- mostly small shops providing services or companies doing it in-house using all of the aforementioned tools. If you were to ask people whose companies buy in elearning, youd be more likely to hear about the service companies.

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

Tony Karrer

JUNE 29, 2009

As I mentioned in Blogger Outreach , I'm now getting quite a few emails that are announcements of new services, products, events, etc. Addresses Real Pain Point Tell me the pain that customers are feeling that will make them pay for your solution – or adopt your free solution. Who do they perceive to be their customers?

Solution 100

Solution Social Networks Yammer Facebook 100

Mark Oehlert

MAY 14, 2008

Spies Use Custom Videogames to Learn How to Think" (WIRED) | Main | The e-Learning Guilds Call for Presenters at DevLearn 2008 » May 14, 2008 HHS and Federal Government Blogs Did you know that the Secretary for Health and Human Services has a blog ? federal government blogs here. of Transportation blogs.

Social Bookmarking 32

Social Bookmarking Blogging Social Networks Wiki 32

Learning Visions

OCTOBER 30, 2009

So then do you go do a custom photo shoot? I was not paid or offered any favors to write this review, I just think it’s a cool service. Is this the kind of service you’ve been looking for? Blog Book Tour: Learning in 3D #lrn3d Allison Rossett: ELearning Isn’t What You Think It. But usually not.

Photo 100

Photo Corporate eLearning eLearning Strategy Moodle 100

CLO Magazine

FEBRUARY 13, 2017

Once one of the country’s leading retailers for everything from clothing to household goods, appliances and automotive services, the company has fought to compete with rivals like Costco and Wal-Mart, specialty stores like Home Depot and e-commerce giants like Amazon. The platform honors all of these learning experiences.

Association Learning Management System 54

Association Learning Management System Diversity Training Metrics Reputation 54

Tony Karrer

FEBRUARY 22, 2011

Twitter, Yammer), wikis, blogs, discussion groups, etc. 10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%. Grows - But Creating "eLearning 2.0 The Future is Mobile 3. Open Educational Resources Matures 4. More Multimedia 5.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Learning Visions

AUGUST 29, 2007

blogging from your iPhone). Sales people cant remember all the products -- can you provide a quick tool to find the right product for a customer? Im glad to be able to provide an accurate typing service for the general good of the e-learning community! I think I must have been a stenographer in another life. Many thanks!

Mobile Learning 100

Mobile Learning Report Mobile eLearning Guild 100

Tony Karrer

MARCH 3, 2008

There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. Choose the top 3-5. No anonymous users.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Learning Visions

JUNE 27, 2007

This continuing technological development means that e-learning developers can no longer rely on being more technologically sophisticated than rapid e-learning and need to utilise their other natural competitive advantages to sell their services. E-Learning development houses need to be able to demonstrate a clear value in their services.

Rapid eLearning 100

Rapid eLearning Instructional Design Atlantic Link Case Study 100

Mark Oehlert

SEPTEMBER 6, 2007

It sounded interesting and I have heard rumors that one of the armed services in the U.S. The company also announced just last month thatits customer base, now in the hundreds, continued to grow at a strongpace, while its global community of developers increased to over 75,000members. alone duringthe first half 2007.

Open Source 32

Open Source Open Track Social Bookmarking 32

Learning Visions

SEPTEMBER 27, 2007

She live-blogged Stephen Downes keynote and remarked, " This is messy learning in progress and it’s good." A company cannot tell its employees to go "figure out" our corporate policy on customer service, safty or compliance.that knowledge must be conveyed as simply and in as "unmessy" method as possible. Take the Survey!

Blended Learning 100

Blended Learning Authoring Tools Brandon Hall Instructional Design 100

Learning Visions

FEBRUARY 6, 2009

Using a blog to self-report application of something new. If program is about improving customer service -- then ask customers. Blog Book Tour: Learning in 3D #lrn3d Allison Rossett: ELearning Isn’t What You Think It. My Blog's Personality Type Building Measurement into Our Training-Development.

Authoring Tools 100

Authoring Tools Metrics Wiki Develop 100

Learning Visions

MAY 22, 2007

Study Methodology: Studied Adobe customer base -- how using the product and how they might like to be using it. Games/Blogs/Wikis Lots of folks saying they have no plans to use these (about 50%) The forward-thinking folks are going to use these tools Get users in touch with SMEs and each other -- share info with each other.

Compliance Training 100

Compliance Training Blended Learning Adobe Wiki 100

Learning Visions

MAY 31, 2007

The focus here the last few months has been less on creating custom courses for clients and more on building Templates and Learning Portals (think LMS-lite). I craft the approach we would take for this particular project, for this particular customer. Product Vision: This is a key area where blogging has really helped me lately.

Job 113

Job IM IMS Cognitive 113

eLearning 24-7

MARCH 22, 2010

Customers could post comments and others could respond. Which of these could you see as beneficial to your employees, your customers or both? Vlogging (Video blogging) – Blip.tv. Virtual Worlds/Reality - Second Life. Presence Applications (aka micro-blogging ) – Twitter. Events – Meetup.

Social Media 40

Social Media LCMS Social Networks Media 40

Learning Visions

SEPTEMBER 12, 2007

Its a fine line, and Karl makes sure to mention that management must also guide the use of corporate cheats to the ethical benefit of organizations, employees and customers. The first level objective was to build a park with high customer satisfaction ratings. One groups satisfaction ratings were through the roof.

Games 100

Games Wiki IM IMS 100

Learning Visions

AUGUST 15, 2007

Wednesday, August 15, 2007 My Second Second Life Experience Yesterday I posted about the Second Life Backlash and Controversy , with corporations supposedly abandoning SL and moving on. And Karl Kapp talks about the inevitable hype curve in which Second Life is now in the midst. Take the Survey!

Second Life 100

Second Life IM IMS Instructional Design 100

Learning Visions

SEPTEMBER 28, 2009

Someone got to my blog the other day by searching on “what’s the difference between learning designers and instructional designers?&# A couple of years ago, I was redefining the "Instructional Design" function that I head at a “Learning Services&# organization in India. Good question. 1:57 AM agratas said.

Instructional Design 100

Instructional Design Instructional Instruction Design 100

eLearning Learning Posts

MAY 3, 2010

If you’ve followed this blog long enough, you’ll know that I am big on presentation skills. Here Are More Than 200 Free Rapid E-Learning Tutorials - Rapid eLearning Blog , April 20, 2010 A few weeks ago I offered some advice on how to become an elearning pro without spending a dime. OpenSimulator is a 3D Application Server.

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

LifterLMS

AUGUST 6, 2022

It halves your publishing time by automatically sending out the newsletter from your blog post publishing and since you are designing the newsletter on WordPress with a block editor, you do not have to create another template for the newsletter tool on another platform, re-upload all the media and schedule it separately. Lesley Sim.

Newsletter 78

Newsletter Website RSS LMS 78

Learning Visions

JUNE 26, 2009

Web conferencing services like DimDim now offer the equivalent of WebEx. But the beauty of open source is you can customize it. 3) renewable licensing structures (4) previously completed customizations to address internal, unique processes will be difficult to duplicate (5) The need to be able to blame someone for something.

Moodle 113

Moodle Corporate eLearning Authoring Tools Dokeos 113

Jay Cross

MAY 26, 2015

Altimeter Group defines digital transformation as: “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle.”* This species needs special handling, sometimes including personal service. The result? Subspecies.

Metrics 36

Metrics Compliance Training Social Networks IBM 36

Learning Visions

SEPTEMBER 22, 2009

Put the customer/consumer/learner first. The best stuff is not trickery – it’s an engaging game; it’s a great product or service. But most of all it's about treating learners as a customer, in the Peter Drucker sense of the word rather than some cheesy customer servce training. That’s all.

Blended Learning 100

Blended Learning Sexual Harassment Training Market Games 100

Learnnovators

JANUARY 4, 2016

Ryan Tracey is an E‑Learning Manager in the Australian financial services industry. He is also an Editorial Board Member for eLearn Magazine , a moderator for #lrnchat , and the author of the E-Learning Provocateur blog. Learnnovators: We keep seeing instances where once successful blogs wither away for various reasons.

Blended Learning 100

Blended Learning Augmented Reality Low Cost Write Blog 100

Learning Visions

JANUARY 7, 2008

They have the knowledge and that is why we should use their focussed knowledge services. Some of these discussions about tools is similar to the arguments that the main stream media has made about blogs and wikis. Pertinent blog post Cammy. I was wanting to bring this up as a discussion in my blog sometime.

Instructional Design 174

Instructional Design Instructional Instruction Blended Learning 174