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Best Customer Education Blogs: 25 Must-Reads for Learning Professionals

Talented Learning

Which blogs offer the best advice about customer education practices, strategies and technologies? But with such phenomenal recent growth in the customer experience market, there is no obvious answer. And that’s where our quest to find the best blog content begins.

8 Key Customer Service Skills Every Employee Needs

Pract.us

Good customer service skills make a difference to your bottom line. If your business has customers, you and your team needs customer service skills. As long as you’re patiently listening to your customer, you should be “hearing” them.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part One

Inkling

At Inkling, enabling operational excellence for enterprise companies is what we’re all about, and helping them deliver first-rate customer experiences is key. So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business.

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost.

How to Write Great Blog Content

E-learning Uncovered

Try our best English essay writing service features that you can imagine. We provide superior quality original and custom essays with high-speed delivery

The Art of Business Writing

Your Training Edge

What is the first thing that comes to mind when you think of business writing? On a daily basis, you might text a client, write an advertisement, or write an online post for your website or blog. Are you writing to one specific person?

A Year of “The Performance Improvement Blog” in Review

The Performance Improvement Blog

It’s time to do a little year-end reflecting on my blog posts from 2012. Throughout last year I used this blog to illuminate important leadership and management issues. Out of all of these blog posts I’ve selected five that seem to have had the most interest for readers.

How to get everyone to write like Ernest Hemingway

Making Change

When we talk about writing style, we can get bogged down in personal preferences that are hard to communicate. Many plain-English advocates suggest aiming for a score in the 60s, and that’s my preference, too (this blog post gets a 63). Therefore, we should write at grade 16.

LEARNNOVATORS PRESENTS BLOG SERIES ON GAMIFICATION BY KARL KAPP

Learnnovators

Learnnovators, a leading e-learning company, has Karl Kapp writing a series of blog posts for them on gamification. The goal of this series, comprising of five blog posts, is to establish a fundamental understanding about gamification, and to provide pointers on how it can be implemented within an organization. Learnnovators helps clients address skill and performance gaps in their workforce by creating customized learning solutions that are aligned with their business goals.

Analyzing the ROI of Social Media in Training | Social Learning Blog

Dashe & Thomson

As she writes: “A recent Gallup study found that firms with engaged workforces have 2.6 Blog this! My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. Download the whitepaper » Blog this!

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. How do you help your customers discover you are the solution for them?

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Marketing Never Ends – How Does Product Education Help?

Talented Learning

Today we feature excellent customer education advice from Ruairi Galavan , Senior Manager of Customer Engagement at Intercom. Every New Customer Counts. Customer acquisition is an obsession among startups. I also managed our outbound messaging to customers.

Writing Distractors for Multiple Choice Questions

Integrated Learnings

For instance, if you need learners to identify what button to click on to begin a procedure in a system, don’t write a multiple choice question where the options are names of buttons. Simply writing “bad” statements as distracters misses an opportunity to show learners valid examples and non-examples of applying a skill. So how does one write good distracters? So when it comes to writing distracters. Instead, write a distracter that illustrates just one.

Can Games Transform the World? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World? If a receipt looked suspicious, players could write a description and hit an Investigate This! Blog this!

How to Make A Thousand Training Videos for YouTube FAST (Customer Story)

TechSmith Camtasia

Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Back in 2011, Carl Knerr was the Services Director at Avaya. Customer StoriesAt a glance.

Ways to Improve Feedback from Employees and Customers

Your Training Edge

In the business world, the most valued words your customers, as well as employees, can share with you are the ones you wish you would never hear. Think: what would you like us to change in our service?

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Brain Rules for Learning: Who Knew? We All Did. | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Brain Rules for Learning: Who Knew? What if we could customize training programs for each learner using adaptive software technology? Blog this!

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Social Learning in Financial Services – Tales from the Real World

Dashe & Thomson

The financial services industry has evolved a lot over the last decade. These are people who prefer to be on the phone talking to their customers or meeting with them over lunch. It takes time to write your question or thoughts and ensure that you are getting your point across.

Uniquely Yours: eFrontPro Customization Options

eFront

Whether it’s a new home, a new laptop, or a new Talent Development portal, it’s only human to want to make it yours with your own customizations. to customers that need to go beyond what’s already available in the platform for everybody. Basic customization options in eFrontPro.

Custom Branching Navigation with PowerPoint

Integrated Learnings

But, did you know it’s also possible to add your own custom navigation buttons onto a slide? Custom Show. Be sure your text describes the action accordingly, and write from a user’s point of view as a course taker. Integrated Learning Services, Inc. Normal. false. false.

5 Ways to Increase the Value of Your Customer Base

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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From the Archives: Our Top 5 Webinars

eLearning Brothers

Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning. Writing Much More Better.

“It’s Like Writing a Play:” Make Screencasts Painless with Storyboards, Scripts

TechSmith Camtasia

John is part of the Adoption Services team at BravoSolution, a multinational company that helps large organizations manage the strategic parts of the processes involved in buying and acquiring goods and services. It’s a lot like writing a play.”.

A great customer experience starts with leadership

Matrix

Customer experience is key. Everybody agrees that in this day and age, one negative customer review can deeply hurt even the strongest businesses. There are numerous books, articles and courses on how to make customers happy. A great customer experience starts with leadership.

Consider 4 Cs in Scenario-Based Learning

Experiencing eLearning

If you’re doing customer service training, think about the different types of customers employees interact with. Think about the frequent obstacles: faulty technology, impatient customers, or a limited budget. This is post number 1000 on my blog!

LIVE BLOG - Craig Weiss 'eLearning 2020' Seminar

Unicorn Training

Tin Can - most customers don't know what it is. User experience - gestures, do you have to write content specific to platform or cross-platform? All self-service now - Articulate v successful as have 'eLearning Heroes' so can go through and figure out by posting questions so have tutorials etc. Flash/HTML5 - customers moving away from Flash as want future proofing and HTML5 is providing an interim if not actually the final answer.

5 Ways to Increase the Value of Your Customer Base | Social.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS 5 Ways to Increase the Value of Your Customer Base by Paul on September 22, 2010 in customer service , sales A key driver of your company’s value is the aggregate value of your customer base.

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7 Proven Techniques for Keeping Your E-Learning Customers Happy - The Rapid eLearning Blog

Rapid eLearning

The Rapid Elearning Blog. 7 Proven Techniques for Keeping Your E-Learning Customers Happy. It’s a tricky balance working with customers. On the other hand, a demanding customer can negatively impact the elearning course by making demands that don’t fit sound instructional design. We built the project exactly like the customer wanted. I was inexperienced at the time and catered to our customer’s every demand and ended up with a subpar product.

For Courses That Make a Difference: Remember Your CBAs

eLearning Brothers

For example, we would not write a learning objective that says, “Understand how to conduct a proper geographical survey.” For more articles like this, check out all the Instructional Design tips on our blog. I’ve been designing courses for a number of years now.

Making your Implementation Execution as Successful as Hamilton: An American Musical

Gyrus

Blog #2 Customer Service Excellence during Implementation. In my last article I shared how providing good customer service should never be your goal. Excellent customer service flows naturally from a corporate commitment to excellence in all areas.

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Live Camtasia Training with the Customer Success Team

TechSmith Camtasia

We’ve heard from many of our customers that while they love our free tutorials , they’re interested in additional opportunities to learn about our products and engage with TechSmith experts at a deeper level. in English/Writing from Aquinas College.

With a little help from our friends: the services we use to build our business

TalentLMS

In this post, we’ll have a look at a non exhaustive list of tools, products and services that our various teams use to get their work done. Their service understands developers needs — and that shows in every possible way.

11 Skills Data Scientists Need to Learn in 2019

Your Training Edge

Content writing. A skilled data scientist needs to know how to write good copy. Writing tools. Sometimes, it’s not possible to write a project all by yourself. To traverse this obstacle, you have to use writing tools.

My First 10 Screenr Video Tips and how other Screencasters use the Service

mLearning Revolution

One great thing about Blogging is the comments you get from other people who also use the tools you blog about. I’ve used it for making quick courses for coworkers and for instantly solving problems for customers. I also find it helpful for writing tutorials.

The troubles of RFI writing and how to overcome them

eFront

Working out which customers are a good fit for you is the first hurdle to overcome , in order to minimize time and resources wasted by completing all of the proposal requests you receive. Using the customer’s terminology and phrase words is also of the utmost importance.

2012 LUC Exhibitor Showcase: LinguaLinx Translation Services

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Blog. Customer Support. 2012 LUC Exhibitor Showcase: LinguaLinx Translation Services. Back to Blog Home. Be the First to Know with the Lectora Blog. Forum.

The Best e-Learning Tips, Blogs & Events: September Wrap-Up

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Blog. Customer Support. The Best e-Learning Tips, Blogs & Events: September Wrap-Up. This month’s e-Learning Authoring Wrap-up is jam-packed with helpful Lectora tips, tricks, discussions, blogs and more that will have you authoring brilliant rapid e-Learning content in no time at all. Back to Blog Home. Be the First to Know with the Lectora Blog.