Expert insights. Personalized for you.
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. They are especially effective for learning about products that are technical or dangerous like heavy machinery and surgical equipment. MORE
Knowledge Transfer may conjure up mental images of 1960s Sci-Fi movies where a large lever is pulled by a cackling, maniacal villain and the consciousness of some malevolent being is transferred from a rubbery-looking monster to a screaming damsel trapped in an elaborate-yet-flimsy, cocoon-like pod [no? Here’s what you need to know about knowledge transfer with regards to the world of eLearning and microlearning plus how it can help your business. What is Knowledge Transfer? MORE
When I attend webinars or participate in online courses and conferences, I usually live blog my notes. That helps me remember what I attended and what I learned, and it lets me share that knowledge with others. Because I have done so much live blogging, I was able to provide proof of my ongoing professional development efforts. Personal Knowledge Management. Wikis and Blogs and Tags: Oh Why? MORE
In short, effective learning usually isn’t “the quick and easy path.”. Spaced repetition cements knowledge and skills into long-term memory. eLearning gives learners a safe place to try, fail, improve, try again, and practice until they’re confident and knowledgeable. How to Tell Frustratingly Effective eLearning from Bad eLearning. At the end of the day, distinguishing frustratingly effective courses from downright bad ones is a useful skill. MORE
Effective employee onboarding has the power to improve your business on multiple fronts. A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. In this article, we are going to share with you what makes effective onboarding crucial to success for both your new hires and the entire organization. MORE
But how do we sort through all this information, effectively filter content, judge the good from bad, and make sense of it all? The answer lies across several domains of a knowledge worker’s practice. These are good practices that help us grow our knowledge, but what we really need are mindful, disciplined processes for managing it on a daily basis. What we need is to exercise personal knowledge management, or PKM. Capturing Knowledge. Sharing Knowledge. MORE
This blog reviews a few strategies to make your online product training effective. Training Solutions product knowledge training MORE
Storyboarding for an eLearning course can be a very effective way to lay out the overall look and feel of your course, as evidenced by this post by Donna Bryant. I recently attended a webinar presented by Trivantis, the company that owns the eLearning development software Lectora , on effective storyboarding. This eLearning blog is brought to you by Integrated Learning Services , an eLearning design & development company. By Dean Hawkinson. MORE
So, let’s look at 3 key steps to creat ing effective eLearning questions. . For most courses, questions exist to either test knowledge or reinforce information. For example, if you want to test knowledge, then you would want the questions to be challenging. MORE
How to capture the knowledge that resides in the heads of the ageing workforce, which is on the verge of retiring? I believe an LMS could be a good place for sharing and capturing tacit knowledge. And in the process it also helps establish your knowledgeable staff higher on a position of expertise, making them get noticed by management and motivating them further to continue helping others on the discussions forums. Australia's economy is thriving. MORE
You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights. MORE
How to Identify Knowledge and Skills Gaps in Your Organisation. In our previous blog in this series on bridging knowledge and skills gaps, we explored the reasons why bridging both is important for your business. New product knowledge. New product knowledge. MORE
But what about its effectiveness – Can that be measured or quantified? There are many ways to ascertain the effectiveness of online training across an organization. A blend of two or more approaches works better to understand the different aspects that constitute effectiveness of training. A good and effective LMS should be able to track user data and give inputs on the courses started, finished or left mid-way. In organizations, training is a constant activity. MORE
Many have recognized that knowledge is the most important resource in the modern economy. After all, knowledge is a specific and individual concept, as it originates and is applied in the mind of the knower. Knowledge management is a crucial part of business development. MORE
A lot of knowledge resides within an organization. Intra-organisational knowledge transfer is necessary for all organisations, as it allows them to access internal resources they already possess. There are many challenges in the way of successful knowledge transfer within an organization. A successful approach that we have tried is to place actual photographs of people on animated characters that give a life-like effect. MORE
With those in mind, a thorough assessment of the knowledge and skills already under the SME’s belt is in order because this will render a good glimpse of what the gaps and learning opportunities are. The post Helping Subject Matter Experts be more effective appeared first on MATRIX Blog. MORE
To encourage the culture of learning and sharing, most modern organizations create blogs which not only showcase latest achievements of the organization but also become the hotbed for collaborative discussions and learning. Blogs are also a way to market your content and invite the right kind of audience to see what you are all about. And the way your blog looks and feels will make sure they think of you when they need your services. MORE
Games not only help to leverage the workforce’s competitive nature, but also helps to boost their overall engagement and knowledge retention levels. G-Cube imparted an effective gamified solution for its esteemed BFSI client. As a result, gamified learning approach within a classroom setting motivated the players to access more courses and improve their overall knowledge competency. ? Video Blog BFSI BFSI sector elearning for BFSI MORE
Using analytics to measure learning data will help organizations to check the lagging indicators, create better learning experience, better knowledge retention and eventually productivity gains. Blog Corporate Training Training Delivery Training ROIIt is true that training programs that revolve around developing skills for the workforce has emerged as a crucial factor for organizational development. MORE
As higher education institutions and school systems across the nation (and globe), close their physical classrooms and move learning online, the hardest step is determining how to do this effectively. For professional development organizations: Have clear objectives – some training is mandatory and/or compliance-based, while other courses are for knowledge, skills, or attitudes (KSAs) that will be applied in day-to-day work. MORE
I recently gave a presentation to the Online Network of Independent Learning Professionals about blogging to build your business. This is specifically about what I have learned about blogging to build your reputation as a learning consultant over my 9+ years of blogging. I started blogging in December 2006 as a tool for my own professional development. Now I have my business in one place and my blog in another, which splits my online identity. MORE
The 3rd essential phase is to measure training effectiveness to gage impact and look for areas to improve. Before you can begin to create a customer service training course you must first identify the knowledge gaps that lie between the current state of service and the desired results. MORE
Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture. MORE
These are my live blogged notes from Harold Jarche’s LearnTrends session on Personal Knowledge Management. Idea from Will Richardson: what do you do when you read a blog post and come across an interesting few sentences? For example, he now makes clearer blog titles so in 3 years he can find info easily, rather than being witty in his titles. Makes it explicit by posting to his blog. What is effective for one person may not be for another. MORE
An increasing number of subject matter experts are sharing their knowledge in a variety of ways. We provide a hassle-free authoring platform for them to share knowledge effortlessly. We also know that we have to guide and assist subject matter experts to help them create effective learning materials. As a result, subject matter experts often create very content heavy courses that are not effective learning materials. MORE
Organization Knowledge: What is it? Knowledge resides within the organization at every level. Traditionally, this knowledge was considered to be data-centric. In other words, organizational knowledge was extracted out of the data presented by revenue collections through ‘cost price-selling price-profit’ model. Organizational Knowledge, for modern organization , embraces more than simple data or theories. MORE
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge. MORE
The vast amount of learning delivered within the workplace is through formal classrooms and eLearning courses , but the knowledge gained only accounts for about 10% of the learning that occurs. Provide easy-to-use tools that present employees with opportunities to connect to formal and informal knowledge sources throughout the organization. The post 70/20/10: The road to greater knowledge retention? Docebo Blog ELEL MORE
However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training. MORE
We are taking our show on the road to ASTD ICE, May 20 – 22 in Dallas, Texas to unveil the Knowledge Guru Game Creation Wizard. The Wizard allows users to create and edit their own Knowledge Guru games.The beta version is live now… and version 1.0 the past, Knowledge Guru clients have relied on us to design and develop their games for them. All About Knowledge Guru™. Most of our Knowledge Guru clients have had us build their games for them. MORE
Yes, they definitely help the learners get engaged but the ultimate goal is the mastery of knowledge and skills which are important in the workplace. The ultimate goal is the outcome of the gaming experience – the transfer of knowledge or skills gained onto the job. One way to achieve this goal is to integrate simulations designed to teach the desired knowledge and skills. Games can teach a wide range of knowledge and skills. MORE
They have a lot of knowledge in the subject they want to teach—but they haven’t ever actually taught it. They want to share their knowledge, but they don’t know how to take what’s in their brain and translate it into a course others can learn from. MORE
At its core, training is all about the transfer of knowledge from the trainer or instructional designer to the learner. This is where knowledge management comes in. What is Knowledge Management? Knowledge Management allows for strategic planning. MORE
Traditionally, you might have a system that relies on trainers who have a series of presentation slides filled with all the relevant knowledge needing to be transferred to the trainees. One way that we can accomplish this is through a knowledge management system. MORE
In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more. MORE
Well, one way to do an employee knowledge in your online training courses is by testing your employee knowledge through qualitative e-learning assessment. They help L&D professionals to measure employee knowledge , hence improving their productivity and proficiency. Let’s explore a few ways of testing your employee knowledge through qualitative e-learning assessment. By so doing, you can be able to measure up their knowledge about a specific subject matter. MORE
In the last blog, we discussed the importance of product knowledge to drive business goals. In this blog, we will. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product training MORE
Back when I wrote my instructional design careers series in 2007, I was only aware of a few blogs by instructional designers. Since then, I’ve discovered a wealth of blogs by instructional designers, e-learning developers, and workplace learning specialists. Design for Learning is written by Natalie Laderas-Kilkenny, a former coworker of mine who blogs on education and technology. In the Middle of the Curve is one of the first blogs I linked to, back in January 2007. MORE
Each November, we look back to the previous 12 months, and then all the way back to the very first post published on the MATRIX Blog, to reflect upon our progress in the e-learning blogging sphere. We blog about e-learning, and the online environment is our perfect host. MORE
Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture. MORE
Infopro Learning
SEPTEMBER 28, 2020
However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.
Origin Learning
MAY 11, 2020
In the last blog, we discussed the importance of product knowledge to drive business goals. In this blog, we will. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product training
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
LearnDash
NOVEMBER 10, 2020
They have a lot of knowledge in the subject they want to teach—but they haven’t ever actually taught it. They want to share their knowledge, but they don’t know how to take what’s in their brain and translate it into a course others can learn from.
Infopro Learning
FEBRUARY 5, 2020
Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.
Advertisement
In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. Peer-to-peer learning achieves this through credible, real-life knowledge sharing. 12 Ways to Get the Most.
Infopro Learning
JUNE 6, 2019
Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. They are especially effective for learning about products that are technical or dangerous like heavy machinery and surgical equipment.
Infopro Learning
DECEMBER 23, 2020
The 3rd essential phase is to measure training effectiveness to gage impact and look for areas to improve. Before you can begin to create a customer service training course you must first identify the knowledge gaps that lie between the current state of service and the desired results.
Infopro Learning
JUNE 17, 2020
Using analytics to measure learning data will help organizations to check the lagging indicators, create better learning experience, better knowledge retention and eventually productivity gains. Blog Corporate Training Training Delivery Training ROIIt is true that training programs that revolve around developing skills for the workforce has emerged as a crucial factor for organizational development.
Challenge to Learn
OCTOBER 27, 2016
You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights.
Your Training Edge
MARCH 21, 2018
In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.
CourseArc
MARCH 19, 2020
As higher education institutions and school systems across the nation (and globe), close their physical classrooms and move learning online, the hardest step is determining how to do this effectively. For professional development organizations: Have clear objectives – some training is mandatory and/or compliance-based, while other courses are for knowledge, skills, or attitudes (KSAs) that will be applied in day-to-day work.
G-Cube
APRIL 18, 2016
To encourage the culture of learning and sharing, most modern organizations create blogs which not only showcase latest achievements of the organization but also become the hotbed for collaborative discussions and learning. Blogs are also a way to market your content and invite the right kind of audience to see what you are all about. And the way your blog looks and feels will make sure they think of you when they need your services.
G-Cube
OCTOBER 14, 2013
But what about its effectiveness – Can that be measured or quantified? There are many ways to ascertain the effectiveness of online training across an organization. A blend of two or more approaches works better to understand the different aspects that constitute effectiveness of training. A good and effective LMS should be able to track user data and give inputs on the courses started, finished or left mid-way. In organizations, training is a constant activity.
Matrix
AUGUST 18, 2020
At its core, training is all about the transfer of knowledge from the trainer or instructional designer to the learner. This is where knowledge management comes in. What is Knowledge Management? Knowledge Management allows for strategic planning.
Docebo
FEBRUARY 16, 2016
The vast amount of learning delivered within the workplace is through formal classrooms and eLearning courses , but the knowledge gained only accounts for about 10% of the learning that occurs. Provide easy-to-use tools that present employees with opportunities to connect to formal and informal knowledge sources throughout the organization. The post 70/20/10: The road to greater knowledge retention? Docebo Blog ELEL
Experiencing eLearning
JULY 6, 2010
Back when I wrote my instructional design careers series in 2007, I was only aware of a few blogs by instructional designers. Since then, I’ve discovered a wealth of blogs by instructional designers, e-learning developers, and workplace learning specialists. Design for Learning is written by Natalie Laderas-Kilkenny, a former coworker of mine who blogs on education and technology. In the Middle of the Curve is one of the first blogs I linked to, back in January 2007.
Experiencing eLearning
MAY 3, 2016
I recently gave a presentation to the Online Network of Independent Learning Professionals about blogging to build your business. This is specifically about what I have learned about blogging to build your reputation as a learning consultant over my 9+ years of blogging. I started blogging in December 2006 as a tool for my own professional development. Now I have my business in one place and my blog in another, which splits my online identity.
Digitec Interactive
DECEMBER 7, 2020
So, let’s look at 3 key steps to creat ing effective eLearning questions. . For most courses, questions exist to either test knowledge or reinforce information. For example, if you want to test knowledge, then you would want the questions to be challenging.
Experiencing eLearning
JANUARY 27, 2015
When I attend webinars or participate in online courses and conferences, I usually live blog my notes. That helps me remember what I attended and what I learned, and it lets me share that knowledge with others. Because I have done so much live blogging, I was able to provide proof of my ongoing professional development efforts. Personal Knowledge Management. Wikis and Blogs and Tags: Oh Why?
Experiencing eLearning
NOVEMBER 17, 2009
These are my live blogged notes from Harold Jarche’s LearnTrends session on Personal Knowledge Management. Idea from Will Richardson: what do you do when you read a blog post and come across an interesting few sentences? For example, he now makes clearer blog titles so in 3 years he can find info easily, rather than being witty in his titles. Makes it explicit by posting to his blog. What is effective for one person may not be for another.
Association eLearning
OCTOBER 8, 2015
In short, effective learning usually isn’t “the quick and easy path.”. Spaced repetition cements knowledge and skills into long-term memory. eLearning gives learners a safe place to try, fail, improve, try again, and practice until they’re confident and knowledgeable. How to Tell Frustratingly Effective eLearning from Bad eLearning. At the end of the day, distinguishing frustratingly effective courses from downright bad ones is a useful skill.
G-Cube
SEPTEMBER 25, 2016
Organization Knowledge: What is it? Knowledge resides within the organization at every level. Traditionally, this knowledge was considered to be data-centric. In other words, organizational knowledge was extracted out of the data presented by revenue collections through ‘cost price-selling price-profit’ model. Organizational Knowledge, for modern organization , embraces more than simple data or theories.
Capytech
NOVEMBER 17, 2020
How to Identify Knowledge and Skills Gaps in Your Organisation. In our previous blog in this series on bridging knowledge and skills gaps, we explored the reasons why bridging both is important for your business. New product knowledge. New product knowledge.
Infopro Learning
JANUARY 29, 2020
Effective employee onboarding has the power to improve your business on multiple fronts. A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. In this article, we are going to share with you what makes effective onboarding crucial to success for both your new hires and the entire organization.
Ed App
NOVEMBER 2, 2020
Many have recognized that knowledge is the most important resource in the modern economy. After all, knowledge is a specific and individual concept, as it originates and is applied in the mind of the knower. Knowledge management is a crucial part of business development.
G-Cube
SEPTEMBER 13, 2016
A lot of knowledge resides within an organization. Intra-organisational knowledge transfer is necessary for all organisations, as it allows them to access internal resources they already possess. There are many challenges in the way of successful knowledge transfer within an organization. A successful approach that we have tried is to place actual photographs of people on animated characters that give a life-like effect.
G-Cube
JUNE 20, 2014
Yes, they definitely help the learners get engaged but the ultimate goal is the mastery of knowledge and skills which are important in the workplace. The ultimate goal is the outcome of the gaming experience – the transfer of knowledge or skills gained onto the job. One way to achieve this goal is to integrate simulations designed to teach the desired knowledge and skills. Games can teach a wide range of knowledge and skills.
Upside Learning
APRIL 17, 2013
How to capture the knowledge that resides in the heads of the ageing workforce, which is on the verge of retiring? I believe an LMS could be a good place for sharing and capturing tacit knowledge. And in the process it also helps establish your knowledgeable staff higher on a position of expertise, making them get noticed by management and motivating them further to continue helping others on the discussions forums. Australia's economy is thriving.
Bottom-Line Performance
MAY 14, 2013
We are taking our show on the road to ASTD ICE, May 20 – 22 in Dallas, Texas to unveil the Knowledge Guru Game Creation Wizard. The Wizard allows users to create and edit their own Knowledge Guru games.The beta version is live now… and version 1.0 the past, Knowledge Guru clients have relied on us to design and develop their games for them. All About Knowledge Guru™. Most of our Knowledge Guru clients have had us build their games for them.
TOPYX LMS
AUGUST 25, 2016
Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.
Ed App
SEPTEMBER 19, 2018
Knowledge Transfer may conjure up mental images of 1960s Sci-Fi movies where a large lever is pulled by a cackling, maniacal villain and the consciousness of some malevolent being is transferred from a rubbery-looking monster to a screaming damsel trapped in an elaborate-yet-flimsy, cocoon-like pod [no? Here’s what you need to know about knowledge transfer with regards to the world of eLearning and microlearning plus how it can help your business. What is Knowledge Transfer?
Challenge to Learn
MAY 27, 2019
An increasing number of subject matter experts are sharing their knowledge in a variety of ways. We provide a hassle-free authoring platform for them to share knowledge effortlessly. We also know that we have to guide and assist subject matter experts to help them create effective learning materials. As a result, subject matter experts often create very content heavy courses that are not effective learning materials.
CommLab India
FEBRUARY 8, 2018
This blog reviews a few strategies to make your online product training effective. Training Solutions product knowledge training
Ed App
NOVEMBER 11, 2020
Traditionally, you might have a system that relies on trainers who have a series of presentation slides filled with all the relevant knowledge needing to be transferred to the trainees. One way that we can accomplish this is through a knowledge management system.
Tom Spiglanin
JANUARY 6, 2015
But how do we sort through all this information, effectively filter content, judge the good from bad, and make sense of it all? The answer lies across several domains of a knowledge worker’s practice. These are good practices that help us grow our knowledge, but what we really need are mindful, disciplined processes for managing it on a daily basis. What we need is to exercise personal knowledge management, or PKM. Capturing Knowledge. Sharing Knowledge.
TOPYX LMS
AUGUST 25, 2016
Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.
Matrix
NOVEMBER 12, 2020
Each November, we look back to the previous 12 months, and then all the way back to the very first post published on the MATRIX Blog, to reflect upon our progress in the e-learning blogging sphere. We blog about e-learning, and the online environment is our perfect host.
Integrated Learnings
MARCH 11, 2012
Storyboarding for an eLearning course can be a very effective way to lay out the overall look and feel of your course, as evidenced by this post by Donna Bryant. I recently attended a webinar presented by Trivantis, the company that owns the eLearning development software Lectora , on effective storyboarding. This eLearning blog is brought to you by Integrated Learning Services , an eLearning design & development company. By Dean Hawkinson.
Wizcabin
DECEMBER 9, 2019
Well, one way to do an employee knowledge in your online training courses is by testing your employee knowledge through qualitative e-learning assessment. They help L&D professionals to measure employee knowledge , hence improving their productivity and proficiency. Let’s explore a few ways of testing your employee knowledge through qualitative e-learning assessment. By so doing, you can be able to measure up their knowledge about a specific subject matter.
Matrix
SEPTEMBER 1, 2020
With those in mind, a thorough assessment of the knowledge and skills already under the SME’s belt is in order because this will render a good glimpse of what the gaps and learning opportunities are. The post Helping Subject Matter Experts be more effective appeared first on MATRIX Blog.
243 
Let's personalize your content