Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.

Developing and Deploying Effective Product Knowledge Training

Origin Learning

In the last blog, we discussed the importance of product knowledge to drive business goals. In this blog, we will. The post Developing and Deploying Effective Product Knowledge Training appeared first on Blog - Originlearning. Product Training developing learning modules product knowledge product training

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Blog Roundup: Instructional Design

LearnDash

They have a lot of knowledge in the subject they want to teach—but they haven’t ever actually taught it. They want to share their knowledge, but they don’t know how to take what’s in their brain and translate it into a course others can learn from.

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.

12 Ways to Get the Most Out of Your Authoring Tool

In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. Peer-to-peer learning achieves this through credible, real-life knowledge sharing. 12 Ways to Get the Most.

5 Ways to Improve Employee Product Knowledge

Infopro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. They are especially effective for learning about products that are technical or dangerous like heavy machinery and surgical equipment.

Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

The 3rd essential phase is to measure training effectiveness to gage impact and look for areas to improve. Before you can begin to create a customer service training course you must first identify the knowledge gaps that lie between the current state of service and the desired results.

Metrics to Measure Corporate Training Effectiveness

Infopro Learning

Using analytics to measure learning data will help organizations to check the lagging indicators, create better learning experience, better knowledge retention and eventually productivity gains. Blog Corporate Training Training Delivery Training ROIIt is true that training programs that revolve around developing skills for the workforce has emerged as a crucial factor for organizational development.

Sharing your knowledge: What’s in it for you?

Challenge to Learn

You are an expert, so why should you share your knowledge with your co-workers or with the rest of the world. It works for me; I’m working in the field of e-Learning for 20 years now, and I’m writing this blog (and sharing my knowledge) since 2010. Knowledge sharing is. And this key to knowledge sharing: by writing about a topic in a way that others can understand and learn from, you will deepen your knowledge and very often get new insights.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.

Developing Online Programs Efficiently and Effectively

CourseArc

As higher education institutions and school systems across the nation (and globe), close their physical classrooms and move learning online, the hardest step is determining how to do this effectively. For professional development organizations: Have clear objectives – some training is mandatory and/or compliance-based, while other courses are for knowledge, skills, or attitudes (KSAs) that will be applied in day-to-day work.

Corporate Knowledge Sharing: Blog Design Tips To Make It Look Good As Well As Help Readers Learn

G-Cube

To encourage the culture of learning and sharing, most modern organizations create blogs which not only showcase latest achievements of the organization but also become the hotbed for collaborative discussions and learning. Blogs are also a way to market your content and invite the right kind of audience to see what you are all about. And the way your blog looks and feels will make sure they think of you when they need your services.

How effective is your learning? Tips on assessing the effectiveness of Online Training

G-Cube

But what about its effectiveness – Can that be measured or quantified? There are many ways to ascertain the effectiveness of online training across an organization. A blend of two or more approaches works better to understand the different aspects that constitute effectiveness of training. A good and effective LMS should be able to track user data and give inputs on the courses started, finished or left mid-way. In organizations, training is a constant activity.

How Knowledge Management techniques can be used to enhance training

Matrix

At its core, training is all about the transfer of knowledge from the trainer or instructional designer to the learner. This is where knowledge management comes in. What is Knowledge Management? Knowledge Management allows for strategic planning.

70/20/10: The road to greater knowledge retention?

Docebo

The vast amount of learning delivered within the workplace is through formal classrooms and eLearning courses , but the knowledge gained only accounts for about 10% of the learning that occurs. Provide easy-to-use tools that present employees with opportunities to connect to formal and informal knowledge sources throughout the organization. The post 70/20/10: The road to greater knowledge retention? Docebo Blog ELEL

Instructional Design and E-Learning Blogs

Experiencing eLearning

Back when I wrote my instructional design careers series in 2007, I was only aware of a few blogs by instructional designers. Since then, I’ve discovered a wealth of blogs by instructional designers, e-learning developers, and workplace learning specialists. Design for Learning is written by Natalie Laderas-Kilkenny, a former coworker of mine who blogs on education and technology. In the Middle of the Curve is one of the first blogs I linked to, back in January 2007.

Blogging to Build Your Business

Experiencing eLearning

I recently gave a presentation to the Online Network of Independent Learning Professionals about blogging to build your business. This is specifically about what I have learned about blogging to build your reputation as a learning consultant over my 9+ years of blogging. I started blogging in December 2006 as a tool for my own professional development. Now I have my business in one place and my blog in another, which splits my online identity.

3 Key Steps to Creating Effective eLearning Questions

Digitec Interactive

So, let’s look at 3 key steps to creat ing effective eLearning questions. . For most courses, questions exist to either test knowledge or reinforce information. For example, if you want to test knowledge, then you would want the questions to be challenging.

My History of Live Blogged Notes

Experiencing eLearning

When I attend webinars or participate in online courses and conferences, I usually live blog my notes. That helps me remember what I attended and what I learned, and it lets me share that knowledge with others. Because I have done so much live blogging, I was able to provide proof of my ongoing professional development efforts. Personal Knowledge Management. Wikis and Blogs and Tags: Oh Why?

LearnTrends: Personal Knowledge Management

Experiencing eLearning

These are my live blogged notes from Harold Jarche’s LearnTrends session on Personal Knowledge Management. Idea from Will Richardson: what do you do when you read a blog post and come across an interesting few sentences? For example, he now makes clearer blog titles so in 3 years he can find info easily, rather than being witty in his titles. Makes it explicit by posting to his blog. What is effective for one person may not be for another.

Frustratingly Effective Learning

Association eLearning

In short, effective learning usually isn’t “the quick and easy path.”. Spaced repetition cements knowledge and skills into long-term memory. eLearning gives learners a safe place to try, fail, improve, try again, and practice until they’re confident and knowledgeable. How to Tell Frustratingly Effective eLearning from Bad eLearning. At the end of the day, distinguishing frustratingly effective courses from downright bad ones is a useful skill.

The Many Benefits Of Tapping Into Organizational Knowledge

G-Cube

Organization Knowledge: What is it? Knowledge resides within the organization at every level. Traditionally, this knowledge was considered to be data-centric. In other words, organizational knowledge was extracted out of the data presented by revenue collections through ‘cost price-selling price-profit’ model. Organizational Knowledge, for modern organization , embraces more than simple data or theories.

How to Identify Knowledge and Skills Gaps in Your Organisation

Capytech

How to Identify Knowledge and Skills Gaps in Your Organisation. In our previous blog in this series on bridging knowledge and skills gaps, we explored the reasons why bridging both is important for your business. New product knowledge. New product knowledge.

Why an Effective Employee Onboarding Plan is Crucial?

Infopro Learning

Effective employee onboarding has the power to improve your business on multiple fronts. A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. In this article, we are going to share with you what makes effective onboarding crucial to success for both your new hires and the entire organization.

Declarative knowledge

Ed App

Many have recognized that knowledge is the most important resource in the modern economy. After all, knowledge is a specific and individual concept, as it originates and is applied in the mind of the knower. Knowledge management is a crucial part of business development.

Technology-aided Learning Helps Intra-Organizational Knowledge Sharing

G-Cube

A lot of knowledge resides within an organization. Intra-organisational knowledge transfer is necessary for all organisations, as it allows them to access internal resources they already possess. There are many challenges in the way of successful knowledge transfer within an organization. A successful approach that we have tried is to place actual photographs of people on animated characters that give a life-like effect.

Making Learning Games Effective: 5 ways of ensuring that players LEARN

G-Cube

Yes, they definitely help the learners get engaged but the ultimate goal is the mastery of knowledge and skills which are important in the workplace. The ultimate goal is the outcome of the gaming experience – the transfer of knowledge or skills gained onto the job. One way to achieve this goal is to integrate simulations designed to teach the desired knowledge and skills. Games can teach a wide range of knowledge and skills.

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Retiring Workforce? Use Your LMS To Capture Their Knowledge

Upside Learning

How to capture the knowledge that resides in the heads of the ageing workforce, which is on the verge of retiring? I believe an LMS could be a good place for sharing and capturing tacit knowledge. And in the process it also helps establish your knowledgeable staff higher on a position of expertise, making them get noticed by management and motivating them further to continue helping others on the discussions forums. Australia's economy is thriving.

Knowledge Guru Game Creation Wizard Unveiled at ASTD ICE

Bottom-Line Performance

We are taking our show on the road to ASTD ICE, May 20 – 22 in Dallas, Texas to unveil the Knowledge Guru Game Creation Wizard. The Wizard allows users to create and edit their own Knowledge Guru games.The beta version is live now… and version 1.0 the past, Knowledge Guru clients have relied on us to design and develop their games for them. All About Knowledge Guru™. Most of our Knowledge Guru clients have had us build their games for them.

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Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.

Knowledge Transfer

Ed App

Knowledge Transfer may conjure up mental images of 1960s Sci-Fi movies where a large lever is pulled by a cackling, maniacal villain and the consciousness of some malevolent being is transferred from a rubbery-looking monster to a screaming damsel trapped in an elaborate-yet-flimsy, cocoon-like pod [no? Here’s what you need to know about knowledge transfer with regards to the world of eLearning and microlearning plus how it can help your business. What is Knowledge Transfer?

How subject matter experts can create more effective learning

Challenge to Learn

An increasing number of subject matter experts are sharing their knowledge in a variety of ways. We provide a hassle-free authoring platform for them to share knowledge effortlessly. We also know that we have to guide and assist subject matter experts to help them create effective learning materials. As a result, subject matter experts often create very content heavy courses that are not effective learning materials.

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Strategies for Success in Product Knowledge Training

CommLab India

This blog reviews a few strategies to make your online product training effective. Training Solutions product knowledge training

How you can use EdApp as a knowledge management system

Ed App

Traditionally, you might have a system that relies on trainers who have a series of presentation slides filled with all the relevant knowledge needing to be transferred to the trainees. One way that we can accomplish this is through a knowledge management system.

I Believe in the Importance of Personal Knowledge Management

Tom Spiglanin

But how do we sort through all this information, effectively filter content, judge the good from bad, and make sense of it all? The answer lies across several domains of a knowledge worker’s practice. These are good practices that help us grow our knowledge, but what we really need are mindful, disciplined processes for managing it on a daily basis. What we need is to exercise personal knowledge management, or PKM. Capturing Knowledge. Sharing Knowledge.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.

The MATRIX Blog just turned 5!

Matrix

Each November, we look back to the previous 12 months, and then all the way back to the very first post published on the MATRIX Blog, to reflect upon our progress in the e-learning blogging sphere. We blog about e-learning, and the online environment is our perfect host.

Effective Storyboarding

Integrated Learnings

Storyboarding for an eLearning course can be a very effective way to lay out the overall look and feel of your course, as evidenced by this post by Donna Bryant. I recently attended a webinar presented by Trivantis, the company that owns the eLearning development software Lectora , on effective storyboarding. This eLearning blog is brought to you by Integrated Learning Services , an eLearning design & development company. By Dean Hawkinson.

Testing Employee Knowledge In Your Online Training Courses

Wizcabin

Well, one way to do an employee knowledge in your online training courses is by testing your employee knowledge through qualitative e-learning assessment. They help L&D professionals to measure employee knowledge , hence improving their productivity and proficiency. Let’s explore a few ways of testing your employee knowledge through qualitative e-learning assessment. By so doing, you can be able to measure up their knowledge about a specific subject matter.

Helping Subject Matter Experts be more effective

Matrix

With those in mind, a thorough assessment of the knowledge and skills already under the SME’s belt is in order because this will render a good glimpse of what the gaps and learning opportunities are. The post Helping Subject Matter Experts be more effective appeared first on MATRIX Blog.