Manage Remotely With Coordination, Not Control
MAY 23, 2013
Virtual working can be successful as long as a firm’s management and leadership style is aligned with the right values. Economics professor Nicholas Bloom of Stanford University conducted research with a 16,000-person Chinese travel agency on the topic. While the study argued in favor of virtual work for call center workers, many jobs have less well-defined metrics — particularly those that rely on deeper expertise and creative problem solving.