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Workscaping, part 3 of n

Jay Cross

My class at Harvard Business School has the distinction of being the last not allowed to bring portable calculators to exams. (A Robert Kelley at Carnegie Mellon discovered that whereas in 1986 we carried 75% of what we need to know to do our jobs in our heads, by 2006 our brains contained only about 8-10% of what we needed to know. The rest is stored in our “outboard brains&# — our laptops or, increasingly, our smart phones. Sources of knowhow.