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How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

Big Brained: Smart Ways to Look at eLearning Development

eLearning Brothers

Ivan Bigney is an eLearning Brothers Custom Solutions Consultant and a regular in the local improv comedy scene here. And the typical goal for creating a message or training program and sharing it with an internal audience is to influence their behavior in some way.

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In the world of contact centers—customer services rules all

Axonify

Customer service is important to most businesses but when you work for a telecom company?—?it BT Consumer , a division of British Telecommunications Group, which is responsible for consumer fixed-voice and broadband services, was determined to move ahead of a highly competitive pack of telecom competitors by offering a customer service experience that was second to none. As a first step, BT decided to conduct a survey to find out what its customers wanted.

This Is Your Brain on Learning

CLO Magazine

It’s no secret that there’s an ongoing change in how learning happens — and it’s in part due to leaps in our understanding of how the brain works. “We The growing body of research reveals fundamental things L&D professionals can do to make sure brain science is built in to learning.

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Tips For Avoiding Retirement Brain Drain

Epilogue Systems

That’s a frightening prospect when you think in terms of organizational and industry-wide brain drain. In the business world, brain drain is, broadly speaking, the loss of institutional knowledge from an organization when a highly skilled or educated employee leaves for another job or retires. For example, imagine a customer interacts primarily with one person at a company. Fortunately, you can take steps that will limit brain drain in your own organization.

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Work as Improv Theater: Teaching the Right-Brained Learner.

Dashe & Thomson

The era of “left brain” dominance, and the Information Age that it engendered, are giving way to a new world in which “right brain” qualities-inventiveness, empathy, meaning-predominate. I’ve often wondered what all this right-brained thinking means for the learning industry.

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The Ultimate Brain Food: Performance Support | Social Learning Blog

Dashe & Thomson

According to Urban Dictionary: Your exobrain (or exo-brain) is your extended brainpower from the information you have access to from your computer or the web. As instructional designers, we can help create environments that grow better Exobrains.

Using Wikis to Stop Brain Drain

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0 My experience is that when implemented and administered effectively, wikis can essentially serve as an institutional knowledge reservoir and stop the brain drain, or at least slow it to a trickle.

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Microlearning – The Spot-on Solution to Train Your Service Technicians

CommLab India

When learning goes overboard, it can’t be absorbed by our brain. How can Bite-sized learning help train Service Technicians? . Product Servicing is as important as product sales. Hence, a service technician’s job starts where the sales rep’s job ends.

Using Wikis to Stop Brain Drain | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0 My experience is that when implemented and administered effectively, wikis can essentially serve as an institutional knowledge reservoir and stop the brain drain, or at least slow it to a trickle.

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6 Common Mistakes When Creating Online Learning

Wyzed

Creating Online Learning: How Can You Avoid Potential Mistakes? Creating courses to educate and inspire your audience can be very exciting, and it’s easy to feel all fancy and get fancy with your online learning. We create content that looks amazing!

Now Hiring: Summer Intern for BLP’s Learning Services Team

Bottom-Line Performance

Bottom-Line Performance (BLP), a learning solutions company in New Palestine, IN (25 minutes from downtown Indianapolis) is looking for an intern to help create innovative learning solutions for us and for our clients. Can You Tell a Good Story?

GE TV: An Coppens on Engaging the Brain with Gamification

Growth Engineering

At Gamification Nation, An offers gamification design services, gamification membership communities, and online learning programmes. Watch this interview to find out: How gamification helps the brain learn. Could you tell us a little bit about how gamification helps the brain learn?

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Top 10 Tips for Creating Engaging eLearning

eLamb

If you are thinking about developing custom eLearning courses, these top 10 tips for creating engaging eLearning are worth considering. If you want to create a proper story around the content, then feel free to do so…it may just be a bit time consuming though.

Check Your Brain at the Door

Mindflash

In fact, if the more an organization can create repetitive non-thinking functions, the cheaper the job. This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers.

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How to Create Interactive Content for Sales Enablement

Kitaboo

Engaging interactive content can transform conversations with sales prospects and convert them into customers. Creating interactive content for sales enablement is an effective practice to convert prospects into loyal customers. Content created for conversion and closing phases of the sales funnel is sales enablement content while that created to reach potential customers and initiate conversations is content for marketing. Create a Storyboard.

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With a little help from our friends: the services we use to build our business

TalentLMS

In this post, we’ll have a look at a non exhaustive list of tools, products and services that our various teams use to get their work done. Their service understands developers needs — and that shows in every possible way.

The Science of Connection

CLO Magazine

This story was told by a Zappos employee and quoted in a June 2017 Forbes article, “Tony Hsieh Reveals the Secret to Zappos’ Customer Service Success in One Word.” It enables in-depth conversations with customers. This creates social connection to build lifelong customers. “It’s

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Custom eLearning Development: 4 Tips to Deliver Compelling and Engaging Content

Obsidian Learning

In all seriousness, any conscientious designer who creates training or learning assets designed to influence human behavior or elicit change perpetually seeks the ways and means to make the content more compelling and more engaging. Acknowledge or Create Complexity? Create Cliffhangers?

What Do You Mean?

The Performance Improvement Blog

While we as a customer-centric longtail company are still on the runway, we need to each firewall enough time to allow out-of-the-box thinking and strategize the low-hanging fruit in the marketplace. The truth is we have to step up, work smarter, not harder, and create a Web 2.0

Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

Our guest is Mike Martin , Chief Learning Officer at SAP Litmos , a leading training platform for customer-focused companies. For example, when product training is an employee imperative, everyone in the organization becomes aligned with the customer experience.

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Using Game Design To Create Accomplishment Based Learning, Julie Dirksen #astdtk13 @usablelearning

Learning Visions

You have a rider -- the conscious, verbal thinking brain -- and the elephant -- the automatic, emotional, visceral brain. We are creates of urgency. We think it has to do with brain glucose. Your brain on Tetris. Kineo. Normal. false. false. false. EN-US. X-NONE.

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How to Create Rollovers, Pop-ups and Branching for Lectora e.

Trivantis

Content Creation Services. Custom Development Services. Custom Content Creation. Customer Support. How to Create Rollovers, Pop-ups and Branching for Lectora e-Learning Software. Lectora® e-Learning software provides the building blocks to create almost any scenario e-Learning developers dream up. To create a rollover that shows and hides one item: Create the item to be rolled over (item 1). Create the item to appear (item 2).

Social media: Prevention is better than cure

E-Learning Provocateur

Traditionally this is called marketing, customer service or public relations. From a learning perspective, it might also be called educating your customers. The best service providers around the world make it really easy for customers to lodge complaints.

Chad Riddersen’s 7 Tips for Creating High-Converting Sales Proposals

TechSmith Camtasia

This is the second time Chad is sharing his sales expertise on the TechSmith blog, after a break for a very informative webinar on leveraging video to create high-converting sales proposals. Create an Open Loop. And we’re back!

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Axonify Solves the Employee Knowledge Problem

Axonify

Maybe your store associates aren’t demonstrating your high standards of customer service. Working with our customers, who are a combination of business leaders and learning visionaries, we’ve figured it out. Think about the biggest challenges you’re facing in your organization.

Poverty, Brain, Far and Near Transfer, Web Design, & Web 2.0

Big Dog, Little Dog

Elizabeth Gould discovered that when the brain is put under stressful conditions, it starves itself by failing to create new cells. “When a brain is worried, it's just thinking about survival. Internet use 'good for the brain' – BBC.

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4 Favorite Storyline Quiz Templates

eLearning Brothers

This helps to solidify the info in the learner’s brain, further enticing them to engage with the material. This Quizmaker template is your standard multiple choice quiz template, but with a smooth, flattened aesthetic that creates a sleek modern feel to the quiz experience.

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Axonify Solves the Employee Knowledge Problem

Axonify

Maybe your store associates aren’t demonstrating your high standards of customer service. Working with our customers, who are a combination of business leaders and learning visionaries, we’ve figured it out. Think about the biggest challenges you’re facing in your organization.

The Top 14 eLearning Template Trends of 2014

eLearning Brothers

Basically popular everywhere cricket and rugby is played, users are brewing tea, customizing their templates, sending their learners on a jolly adventure. Medical Templates: Brain. Of the various body images available, the brain has drawn the most attention. Hello friends!

Axonify Solves the Employee Knowledge Problem

Axonify

Maybe your store associates aren’t demonstrating your high standards of customer service. Working with our customers, who are a combination of business leaders and learning visionaries, we’ve figured it out. We’ve just introduced the world’s first Employee Knowledge platform—a solution that pushes way beyond traditional eLearning and creates a new category. Axonify news Brain based learning Knowledge gaps Learning Measurement Learning Trends Uncategorized

How Better Onboarding Training Improves Your Bottom Line

eLamb

The human brain is wired to make first impressions fast – whether that is of people, products, or your business. When you create a new staff training programme, it’s important to think about how it will improve the skills of your new employees.

Josh Bersin, global industry analyst, on how Immersive Learning is poised to disrupt L&D

STRIVR

Even though we have all these technologies and tools and content and authoring things going on, companies are struggling to figure out how to create learning that fits into the flow of work. We’re transparent with customers with where it’s evolved and where it still needs work.

How Do People Learn? Answers from Julie Dirksen

InSync Training

You’re a great customer service rep. You can teach other people how to perform customer service.” “Wow! You created a beautiful new page for the internal website. Modern learners require modern approaches, and when you start off as a Subject Matter Expert , you very rarely get support around the “brain science” piece of training. Often trainers become trainers because their organizations see them succeeding at their jobs. “Oh!

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Summarizing Learn for Yourself

Jay Cross

Here’s a summary of the Working Smarter Fieldbook : While learning is ascendant, training is in decline, for workers are embracing self-service learning; they learn in the context of work, not at some training class divorced from work. Brain Science Learn For Yourself