Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it As a first step, BT decided to conduct a survey to find out what its customers wanted. The results uncovered two important facts: Customers wanted to speak to contact centers located in the UK (rather than overseas).

Customer Service 160

Customer Service Services Custom microlearning 160

Dashe & Thomson

FEBRUARY 22, 2010

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0 I am currently the Director of Instructional Design and eLearning for Dashe & Thomson.In

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Wiki Social Networks Blended Learning Brain 100

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

eLearning Brothers

FEBRUARY 24, 2017

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. It’s important that certain skills are taught in your Customer Service eLearning course when it comes to improving sales numbers.

Customer Service 114

Customer Service Services Sales Custom 114

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

Learningtogo

AUGUST 20, 2019

Instead, we focus on developing sales capability and performance that is based on neuroscience and customized for your team. Learn how to influence, build relationships, gain commitments and improve communication by reading customer styles, understanding your sales style and adjusting your approach to be most effective.

Consulting 100

Consulting Brain Sales Program 100

eLearning Brothers

FEBRUARY 28, 2018

Ivan Bigney is an eLearning Brothers Custom Solutions Consultant and a regular in the local improv comedy scene here. He’s going to show you how you can apply the skills and techniques of improvisational comedy to create great eLearning in the upcoming webinar: “Yes, And:” An Improviser’s View on Custom eLearning.

Custom eLearning Development 121

Custom eLearning Development Brain eLearning Developer eLearning Consultant 121

Experiencing eLearning

MAY 25, 2021

The Power of Story: Highlights from TLDC’s Community Day Spring 2021 | Scissortail Creative Services, LLC. Engage Brain and Train! Kevin Thorn demonstrated this as a way to create custom characters for scenarios, which you can pose in exactly the way you need. Storytelling and a branching scenario example. Kayleen Holt.

Tools 266

Tools Management Examples Instructional Design 266

CLO Magazine

SEPTEMBER 28, 2017

It’s no secret that there’s an ongoing change in how learning happens — and it’s in part due to leaps in our understanding of how the brain works. “We It’s not understanding the brain for the sake of understanding the brain, it’s understanding it as a fundamental mechanism to learning to make learning happen in a much more effective way.”.

Brain 73

Brain microlearning Simulations Learning Styles 73

STRIVR

DECEMBER 4, 2019

Why do customers choose your brand? In today’s world of infinite choices, your company – and every other company – is now in the customer experience business. There are so many tools and strategies for elevating the customer experience. This could help them truly elevate the customer experience.

Custom 86

Custom Training Train Association 86

Thinkdom

OCTOBER 16, 2023

In this blog, we’ll explore the dangers of doom scrolling and how custom e-learning solutions can help you counter them. So, buckle up and get ready to learn how to combat doom scrolling with custom e-learning solutions! Custom e-learning solutions are a great way to overcome this challenge. Do you know? , from 2020 to 2025.

Custom 52

Custom Solution Help Compliance Training 52

Creativ Technologies

MAY 10, 2021

The customer salespeople may also need information about how to make sales i.e. soft skills training. Also, it’s no use flooding the brains of learners with too many critical skills. These courses are an ideal platform to launch information about new services or products. No wastage of time?.

microlearning 52

microlearning Sales Teams Help 52

Learningtogo

MARCH 13, 2023

My contact there is certain it will help us with our workload while improving customer service. Margie Meacham, a good friend, and colleague is known as the “Brain Lady,” so we asked her for advice. Where can I learn about AI?” ” Talent Management professionals ask similar questions frequently.

Brain 100

Brain Customer Service Exercise Performance Support 100

Experiencing eLearning

APRIL 7, 2020

Brain Science: Enable Your Brain to Remember Almost Everything | Learning Solutions Magazine Use memory boosters to reduce how much people forget after training. The bottom line is, relationships get stronger through empathy, service, and creating reciprocity where everybody wins. Here’s the thing. Kaleigh Moore. Peter Nelson.

eLearning Strategy 260

eLearning Strategy eLearning Consultant eLearning Network 260

Paradiso

OCTOBER 18, 2023

Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. It prepares staff, especially those interacting directly with customers, to excel in their roles.

Case Study 91

Case Study LMS Customer Service Training 91

Hurix Digital

APRIL 22, 2024

Also, the brain understands visual information better than text, and about 90% of the information transmitted to the brain is visual. Hurix Digital is a platform that provides customized learning modules for healthcare organizations tailored to your specific requirements. Want to know more about our services?

Education 45

Education Video Benefits Brain 45

LifterLMS

AUGUST 19, 2020

We discuss creating mastermind retreats and building WordPress tools for developers with Brad Touesnard the founder and CEO at Delicious Brains in this LMScast hosted by Chris Badgett of LifterLMS. At Delicious Brains , Brad has developed four plugins that can help WordPress website developers with various aspects of website building.

Delicious 95

Delicious Brain Server Tools 95

InSync Training

JUNE 29, 2018

You’re a great customer service rep. You can teach other people how to perform customer service.” “Wow! Modern learners require modern approaches, and when you start off as a Subject Matter Expert , you very rarely get support around the “brain science” piece of training. But that puts you at a disadvantage.

Customer Service 113

Customer Service Theory Learning Theory Instructional Design 113

Learningtogo

AUGUST 26, 2021

The highest anticipated spending is for: automated customer service agents. Unlike banking, marketing, financial services, customer care, agriculture, and the many other industries that are already deploying AI successfully, the learning profession is founded on many of the same principles that drive AI.

Cognitive 165

Cognitive IBM Simulations Brain 165

Dashe & Thomson

APRIL 14, 2011

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Brain Rules for Learning: Who Knew? And when you hear him speak, you can tell immediately that the man is fascinated with and passionate about how the brain takes in and organizes information; the essence of learning.

Brain 162

Brain Blended Learning Social Learning Social Networks 162

The Logical Blog by IconLogic

AUGUST 27, 2013

The research shows that when people are in a state of negative affect (fancy psychology speak for emotion), the brain neurotransmitters concentrate on details, whereas when the people are in a state of positive affect, creativity and curiosity are engaged, optimizing the opportunity for learning.

Cognitive 221

Cognitive Learner Customer Service eLearning 221

Integranxt

JANUARY 1, 2024

The advent of neural networks mimicked the human brain, providing a foundation for complex problem-solving capabilities. Breakthroughs in natural language processing allowed machines to understand and interact in human language, revolutionizing customer service and data analysis.

Industry 52

Industry Privacy Predictions Customer Service 52

Infopro Learning

OCTOBER 10, 2022

For instance, they can incorporate brain science techniques to create programs that appeal to human motivation and bring positive behavioral and cognitive changes. A better alternative would be to work with a training outsourcing partner who can help customize your program based on the industry and your team’s requirements.

Organization 221

Organization Guide Outsource Cognitive 221

Mindflash

AUGUST 16, 2011

This is critical in today’s intellectual (provide service) age because employees are no longer hidden behind machines; they are now face-to-face with customers. Customers want what they want and how they want it so following a script, or a set of routine steps for a customer, just disappoints a customer and kills your brand.

Brain 67

Brain Metrics ASTD Coaching 67

OpenSesame

APRIL 20, 2022

Neurodiversity is the idea that our brains function in a wide variety of different ways. Some people identify as neurodivergent; this means that their brain functions in a way that is different than what society typically deems to be ‘normal.’ Differences in functioning, thinking, or communication should never be viewed as negatives.

Diversity Training 52

Diversity Training Harassment Training Customer Service Brain 52

OpenSesame

NOVEMBER 2, 2010

Recently I was tasked with re-engineering our customer service effort. We had suffered several public relations black eyes from customer service fiascos. The suspicion had been that the norm for customer service had veered too much in the direction of quantity and not enough quality. Interviews.

Customer Service 40

Customer Service Services Custom Liability 40

eLearningMind

SEPTEMBER 5, 2023

Mobile learning could be something as simple as flashcards or something as in-depth as a custom app. This is the closest to traditional in-person learning methods and, when delivering to a mobile device, videos are simply uploaded to a service like YouTube or Vimeo, and learners view them via a link.

Mobile Learning 98

Mobile Learning Mobile Video Simulations 98

eLearning Brothers

FEBRUARY 2, 2017

Continuing our exploration of pre-made custom eLearning courses for the Bridge LMS , today we’re taking a look at “Goal Setting and Achieving,” a crash course in effective goals, personal organization, and time management. The post Gooooooooooals!

Custom eLearning Development 70

Custom eLearning Development Custom Multitasking Course 70

eLearningMind

DECEMBER 14, 2022

You’ve probably heard that the human brain processes images 60,000 times faster than text. Perhaps you even know that MIT found that the brain could recognize images in as little as 13 milliseconds—literally in the blink of an eye. But do you know why brains love images over other forms of information?

Instructional Design 52

Instructional Design Images Cognitive Instructional 52

LearnDash

MARCH 3, 2020

Did you know that 68% of people prefer to learn about a new product or service through video? The human brain may also have been made for video. Not only does your brain process visuals more quickly than text information, but nearly 90% of information transmitted to the brain is also visual. Engage your learners.

Video 202

Video Benefits Case Study Apple 202

CommLab India

JUNE 16, 2016

When learning goes overboard, it can’t be absorbed by our brain. How can Bite-sized learning help train Service Technicians? . Product Servicing is as important as product sales. Hence, a service technician’s job starts where the sales rep’s job ends. But the sales reps’ woes are shared equally by service technicians.

microlearning 44

microlearning Services Solution Learning Objects 44

eLearningMind

JULY 17, 2023

Animation engages the brain. When your brain experiences more than one sense at a time, it releases feel-good hormones like endorphins, oxytocin, and dopamine. Brains are extremely efficient: Whether you realize it or not, your brain is constantly making in-the-moment decisions on what information to keep and what to discard.

Diversity Training 52

Diversity Training eLearning Strategy eLearning Brain 52

STRIVR

JUNE 28, 2021

You’ve just begun work for the day as a frontline employee when an emotional customer flags you down at the front of the store. With an agitated tone and body language, the customer says, “This is my neighborhood store, and I’ve shopped here for twelve years. I deserve respect as much as anyone else who shops here.

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Diversity Training Association Training Train 105

STRIVR

JULY 8, 2022

People will be called upon to resolve issues for customers or their fellow co-workers. How do you train your front-facing customer service employees to handle challenging conversations? Unfortunately, most employees learn how to handle a disgruntled customer while on the job. Director of Learning, Walmart.

Innovation 52

Innovation Diversity Training Simulations Customer Service 52

STRIVR

FEBRUARY 17, 2023

In every industry, from the office worker behind a desk to the frontline worker serving customers, technology is now a central part of how we do work. VR training effectiveness “The brain perceives VR environments to be indistinguishable from reality. This is true not just for tech companies. This is not just a theoretical notion.

Roles 52

Roles Diversity Training Simulations Training 52

Knowledge Guru

JANUARY 31, 2018

You depend on training to help your employees make more sales, provide better customer service, avoid regulatory issues, and make fewer mistakes. His original research, which has since been replicated on several occasions, shows that our brains are wired to forget things without repeated exposure and practice.

Blended Learning 190

Blended Learning Training Train Augmented Reality 190

Mike Taylor

AUGUST 20, 2021

In many organizations, one of the most important initiatives is the need to tech-enable and digitize our company’s products and service offerings. How Content Consumption Can Help Upgrade Your Brain. You’ll see the theme colors change depending on what template you’re using, and you can programme in as many custom colors as you like.

Technology 119

Technology eLearning Guild PKM Podcasts 119