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Workscaping, part 3 of n

Jay Cross

Robert Kelley at Carnegie Mellon discovered that whereas in 1986 we carried 75% of what we need to know to do our jobs in our heads, by 2006 our brains contained only about 8-10% of what we needed to know. The rest is stored in our “outboard brains&# — our laptops or, increasingly, our smart phones.

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