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Top 11 best Call Center Training Software Solutions for Employee Development

Paradiso

Upload media like 360 or 2D videos, images, or audio, add interactions like quizzes, and publish it in a user-friendly SCORM or API format. Its user-friendly course-building tool lets you create SCORM-formatted call center videos and recordings. Brainshark Brainshark is a powerful call center training software.

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10 SuccessFactors LMS Alternatives

Ed App

It’s perfect for delivering any type of training, whether it be for onboarding or compliance. To check on employee performance, you’ll have access to an analytics dashboard, which can export reports into PDF format. SuccessFactors LMS Alternative #4 – Brainshark. Features: Multi-format learning resources.

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10 Customer Service Solutions

Ed App

Axelos offers a range of formats with accredited training providers for ITIL training courses. Brainshark also offers Readiness Scorecards which make it simple for managers to keep track of progress. Do note however that it’s not training-centric so the tools offered by Freshdesk will take time to show complete results.

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10 Training Software

Ed App

Training Software #2 – Brainshark. Brainshark is a training software that can easily diagnose performance issues so you can address knowledge gaps early on. Brainshark also has a content creation tool that can help you author courses faster. Cost: Contact WorkRamp for pricing . Training Software #7 – Coorpacademy.

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10 Call Center Training Software

Ed App

To create a VR simulation, all you need to do is upload media like 360 or 2D videos, photos, or audio, set up built-in interactions such as quizzes and decision-making tags, and publish it in either a SCORM or API format. You can use the platform’s course-building tool to create call center-related videos and recordings, all in SCORM format.

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10 Sales Training Software

Ed App

Sales Training Software #3 – Brainshark. Brainshark is popular for its powerful sales enablement solutions designed to empower client-facing teams with the skills and knowledge they need to win more deals. Cost : Free; Paid plans start at $1 USD per user per month. Key features : . Drag and drop course editor. Resource library.

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10 LearnUpon Alternatives

Ed App

LearnUpon Alternative #3 – Brainshark. Brainshark is a LearnUpon alternative that’s focused on helping organizations develop sales training courses, tackle their employees’ performance issues, and address any training challenges from the get-go. Cost: Starts at $99 USD per month.