The Missing Metric: Why the Learning Industry Doesn’t Track ROI
DECEMBER 8, 2017
Why is ROI not a commonly used metric for success in learning? When I ask the question of how they measure the success of their programs, ROI (Return on Investment) are three letters that are not often heard. Let’s start with the technology that serves the learning community, the LMS (Learning Management System), which is the most common piece of infrastructure deployed at companies today. If so, what should their performance metrics be?