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Training Mojo: How to Measure Your Training Department

Your Training Edge

Summary: It’s time to start measuring your training department. Create a few questions that explore how the population feels about the training department, its programs, its image, and even its instructors. Finally, you can measure your department based on budget. To do this, you should take your annual budget and break it down to controllable items, such as materials costs and cost per student.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. Metrics. WELCOME TO EPISODE 19 OF THE TALENTED LEARNING SHOW!

Training Mojo: Stretching Your Training Dollar by Mixing Internal and External Tools and Programs

Your Training Edge

Summary: You can stretch your training dollar by carefully analyzing and choosing both internal and external tools and programs. Training departments should always maintain a certain budget-consciousness – in both good and not-so-good financial circumstances. You can stretch your budget by examining needs and being aware that a mix of external and internal resources are available. What about your current programs?

Training Mojo: Developing a Culture of Training by Getting Buy-In From Stakeholders and Staff

Your Training Edge

Summary: Looking for a way to bring your training department to the next level? Far too often, training programs are developed and delivered without any input from this important group. Gain approval from the executives with a simple but clear explanation of what is going to be covered in a training course and program. Involve them in the evaluation of your training programs.

Podcast 18: Driving SaaS Customer Success – With Samma Hafeez of Thought Industries

Talented Learning

EPISODE 18 – TOPIC SUMMARY AND GUEST: Customer success has become an obsession among high-growth companies – especially software-as-a-service (SaaS) vendors. As customer success practices mature, metrics continue to evolve. What customer success metrics should SaaS companies track?

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Proving the Value of Learning & Development


When budgets are tight, training departments are often among the first to face cuts because they tend to lack tangible proof that their programs are delivering real business results. Guest satisfaction scores can be an elusive metric to impact.

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Using Learning Scorecards to Show Impact and Action


A scorecard is summary information about your learning operation and programs for the purpose of discussing performance with learning leaders and learning stakeholders. Examples of balance: – Program – performance of the L&D itself.

Podcast 14: Managing Nonprofit Member Education at The Land Trust Alliance

Talented Learning

EPISODE 14 – TOPIC SUMMARY AND GUEST: Many people assume that federal and state governments are responsible for land conservation in the U.S. We need to support land trusts that are doing great work with very limited budgets. For example here’s a broad metric: Of the 1363 U.S.

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Product Review – Percipio by Skillsoft

eLearning 24-7

It might be a surprise to some folks who only know of Degreed, EdCast and Learn Amp, that there are quite a few LEP/LXPs on the market, which offer quite a bang for your budget. Analytics including “Program Value” – shows the ROI in terms of metrics that you can show.

The Building Blocks of Service Level Agreements

Training Industry

The building blocks of the SLAs should consist of key metrics that should be tracked in order for both parties to achieve the desired results. Think of the three “M’s” when creating SLA’s: is the metric meaningful, measurable and modifiable? Meaningful It is very easy to fall into the trap of tracking too may metrics where the end result is too much information that does not focus on the key elements that are core to the agreement.

What Education Directors Have to Lose Without Smart Reporting


You’re exacting in your attention to detail, staying on top of usability issues with your LMS, stretching your budget wisely, and keeping up-to-date on the latest tools to improve your learners’ educational outcomes. The good news is that every CME program generates valuable data.

Getting Buy-In for eLearning: A 3-Step Process

SHIFT eLearning

More and more companies today have invested or are starting to invest in an online learning program. IBM has already done this with its own eLearning program for managers. ROI metrics and partnership agreements are just a few examples.

Podcast Episode 6: Franchise Training Adoption – With Trista Kimber

Talented Learning

EPISODE 6 – TOPIC SUMMARY AND GUEST: How can a popular global restaurant franchise ensure that brand standards are applied consistently in every location, every day? If they’re not using a training program, find out why, and ask what they want.

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Covert Consulting: A Survival Competency for Today’s Training Organizations

Living in Learning

You will have to visualize this moment because I am hard-pressed to describe the looks on their faces when the “new guy” makes a solution summary with two words – “Stop Training!” Capability – Knowledge, Skills & Abilities, Competencies & Attributes, Selection & Staffing, Performance Management, Training Programs, Curriculum Alignment/Maps/Tracks, etc. Being “busy” does not protect jobs and/or budget.

9 Top eLearning Trends of 2017 from 49 Experts


He was well known as the Program Director of the eLearning Guild before taking senior leadership roles in the corporate sector. She specializes in analyzing complex situations and designing, implementing, and managing programs from a local to national scale.

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