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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like many bosses, Jon Kaplan thought he was a good leader. April 2019 Profile: Discover Financial’s Jon Kaplan. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO.

Kaplan 48
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Learning and Development in the Remote Workplace

CLO Magazine

How effectively can an e-learning module simulate the nuances in overcoming customer objections, conducting a performance review, managing conflict, or solving a complex business problem? Matt Flynn is executive director for instructional strategies at Kaplan U.S. Now consider some advantages for collaborative learning.

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Learning and Development in the Remote Workplace

CLO Magazine

How effectively can an e-learning module simulate the nuances in overcoming customer objections, conducting a performance review, managing conflict, or solving a complex business problem? Matt Flynn is executive director for instructional strategies at Kaplan U.S. Now consider some advantages for collaborative learning.

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Building Trust Through Storytelling

CLO Magazine

Many of our coaching engagements are what we call “well work” — with teams that are performing well, getting along and highly functional. We then share our own life-shapers, which serve as a model for the kinds of experiences to share and help the participants connect with us as real people, not just coaches.

Trust 76
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When the Boss Needs People Skills

CLO Magazine

A chapter by Joyce and Robert Hogan, founders of Hogan Assessment Systems, where the author works, and Rob Kaiser of Kaplan DeVries, published in the APA Handbook of Industrial and Organizational Psychology illustrated that at least 50 percent and as many as 75 percent of managers will fail. Can EQ Be Coached? Is Coaching Worth It?

Skills 87