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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. Sugrue said they supplement surveys with interviews to document business impact cases.

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CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. Norm Kamikow, Mike Prokopeak, and their team at Human Capital Media have a tradition of hosting great get-togethers at dynamite locations. This is a framework for reporting the business results of learning in a rigorous, structured manner. “Nobody cares about internal metrics.”

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Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary.

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

That very question was asked in a recent survey by Chief Learning Officer magazine of executives who are members of its Business Intelligence Board. They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. This focus on closing gaps is again rooted in the ability of the future CLO to think strategically. Focusing on defined data and metrics.

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Business Is Learning

CLO Magazine

Now before we go too far, I am not saying corporate learning should ignore the business outcomes of what you do. Perform sophisticated statistical modeling, use a regression analysis and continue to do all the things a modern data-driven business function should be expected to do. Furthermore, I am not arguing you should ignore traditional learning metrics like completion and satisfaction. What is the killer app for business in the 21st century? It is business.

The Business Impact Award

CLO Magazine

The Business Impact Award is for learning executives who have implemented a significant measurement or evaluation program that has demonstrated exceptional business impact from their workforce development programs. Many companies are content with finding a positive correlation between learning delivery and business impact, but Liberty Mutual found a way to separate itself from the pack. The post The Business Impact Award appeared first on Chief Learning Officer - CLO Media.

Technology choices need to be strategic

CLO Magazine

In 2018, the company launched its Experience Disruptors and Trends Series, technology-enabled simulations that challenge teams of participants to perform in the role of their clients and navigate a shifting business landscape. At the CLO Symposium on Oct. In large part, they will be made in e-learning delivery; analytics, workforce performance metrics, evaluation and dashboards; and competency management (Figure 3).

The Language of Business

CLO Magazine

Its global presence means Campari employees often do business with clients in other countries, making language barriers a frequent concern. The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress. The post The Language of Business appeared first on Chief Learning Officer - CLO Media. Katie Nielson, chief education officer at Voxy.

The Business Partnership Award

CLO Magazine

The automaker wanted to completely revamp its learning business model from something primarily supported by training on a local or regional basis to something that was consistent across the globe. The post The Business Partnership Award appeared first on Chief Learning Officer - CLO Media.

To Deliver Results Start with Why?

CLO Magazine

Demonstrating the business value for learning is not a matter of providing more resources for measurement, evaluation and analytics. Delivering business value from learning has 10 steps. Too many learning and development programs are implemented without a clear business need. Connect the proposed learning program to a business need, and ensure it’s the right solution to drive that need. Business impact should be measured in about 10 to 20 percent of programs.

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling. In the eyes of the CEO, the CLO may also be the executor of special projects, essentially serving as an internal consultant and a trusted advisor. Defining the CLO Role.

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Front-line Workers: Gateways to Better Business

CLO Magazine

As the labor market tightens and labor shortages increase, by investing in front-line workers’ development employers can not only reduce their labor costs, they also can: improve the patient experience and increase employee engagement, improve retention, improved quality metrics and develop a diverse workforce reflective of the communities they serve. From a business perspective, investing in your front-line workforce is a win-win.

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

For decades, employees have attempted to collect and sort information, and management has sought to derive associated quantitative business value — largely to no avail. Big data and business intelligence are not enough. To succeed in business, we must do better than consume content.

A learner and a teacher at heart

CLO Magazine

But by the end of her four years at Vanderbilt, she had become more interested in the corporate world and wondered what a career in business might look like for her. Butters knew she’d found her CLO. She is a true business partner.”. Learning is in Jennifer Sullivan’s blood.

Getting Started With Learning Data and Analytics

CLO Magazine

Data is a powerful tool in the CLO’s toolkit, but figuring out how to start using it can be overwhelming. Look for a low friction path to a quick win, even if the metrics don’t seem impactful yet. Establish a baseline and watch how the metrics change over time.

It’s Time to Rethink the Value of Training and Development

CLO Magazine

The business and technology training and development market is booming. To realistically determine the ROI of training and development programs, companies need to stop focusing solely on causation metrics and start focusing more on correlation.

Create A Social Learning Culture With Origin Konnect

Origin Learning

Many businesses today operate in multiple locations and often with different business segments. To align new employees with the work culture and to get them quickly trained and adjusted into the organization’s business requires robust training that is comprehensive in its approach- it doesn’t just happen in chunks of classroom sessions or merely online lessons; rather it has to be one which is available all the time through multiple media.

Stepping Up to the ROI Challenge

CLO Magazine

In his 2017 Chief Learning Officer article, “The Business Case for Leadership Development,” William C. And the authors of an October 2016 article in Harvard Business Review referred to leadership development programs as the “great training robbery.”. Jack J.

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Making the ask: securing a learning budget during economic hardship

CLO Magazine

Despite what is going on in the world, we all still have learning objectives and sales metrics that we need to hit. In our session, poll results indicated that a fear of fracturing the relationship that learning leaders have with business leaders and/or those with budget authority within their company led the way, understandably, as these are important internal stakeholders you are trying to influence. Strategy budget business challenges learning budget

Measurement Efforts Don’t Quite Measure Up

CLO Magazine

According to a survey of the Chief Learning Officer Business Intelligence Board, conducted from June to July 2018, a staggering 58 percent of learning professionals are unsatisfied with the extent of learning measurement that occurs within their organization (Figure 1). Only 58 percent of respondents said their measurement and metrics are fully aligned with learning strategy. And only 45 percent report externally benchmarking their measurement and metrics practices.

Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. Roy takes business line; Will takes the professional learning side. Roy : "If Im a business leader, I really need to know if training is working in order to invest $$." Lets get clear about business needs.

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Measurement Efforts Don’t Quite Measure Up

CLO Magazine

According to a survey of the Chief Learning Officer Business Intelligence Board, conducted from June to July 2018, a staggering 58 percent of learning professionals are unsatisfied with the extent of learning measurement that occurs within their organization (Figure 1). Only 58 percent of respondents said their measurement and metrics are fully aligned with learning strategy. And only 45 percent report externally benchmarking their measurement and metrics practices.

20 things I’ve learned from 20 years of learning measurement

CLO Magazine

I started reflecting on my measurement journey, which started 20 years ago, when a chief learning officer recently asked me if his training was having an impact on the business. 6: Get your house in order and run learning like a business. It tells you the health of your business.

There’s no excuse for lack of diversity in talent sourcing

CLO Magazine

It’s also important to take part in marketplace efforts, such as joining the growing variety of diversity business groups and aligning with investor indices that promote diversity.

A Learning Culture That Spans Borders

CLO Magazine

A learning culture starts at the top with C-suite executives and business leaders reinforcing the value of learning, not only for personal success, but for the success of the company. However, only 8 percent of leaders see the business impact of L&D.

MTA: Why the Kirkpatrick Model Works for Us

CLO Magazine

The book provided a blueprint to build a chain of evidence so he could link the training team’s efforts to business results. Evaluating at only Levels 1 and 2 is not associated with higher on-the-job performance or business effectiveness. Essentially, start with the business goals, Level 4, then work down to Level 1. Along the way, determine which metrics are needed at each level to show training is effective and the procedures necessary to collect these metrics.

20 Key Takeaways from ATD 2019

Docebo

CLO Magazine found that 71% of organizations are planning to find a way to find the impact and according to another study what’s most important to organizations when it comes to the L&D program is the impact, ROI then awards. Don’t try and find a holistic all-LMS-encompassing metric, but instead, take a micro approach to individual programs and scale from there. Session – The Business Case for Learning. Start with why – Align programs with the business.

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Inclusion is the X-factor for agility and innovation

CLO Magazine

Given the rising importance of diversity and inclusion, many organizations are building internal D&I initiatives and teams to track diversity metrics and apply best practices for inclusion. To truly make a difference with inclusion, organizations need to move beyond an HR-centered focus on meeting diversity metrics. “D&I Today, inclusion — creating the conditions where all employees are valued and welcomed to be their authentic selves — must be a business imperative.

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Social Learning: An Ongoing Experiment

CLO Magazine

According to data from the Chief Learning Officer Business Intelligence Board, 75 percent of surveyed L&D professionals have adopted — fully or to some extent — social learning technologies into their learning strategy (Figure 1). Among the challenges survey respondents noted when implementing social learning technologies were difficulty measuring the impact of those technologies on the business, buy-in from leadership and worries about employees “wasting time” (Figure 3).

Top of Mind: Learning in the Age of Acceleration

CLO Magazine

This acceleration is also illustrated by massive disruption happening at high velocity to our traditional business practices. It is an age in which entire industries are being reshaped with routine business models being rendered useless in favor of more agile people, plans and processes.

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A Learning Strategy for Gen Z

CLO Magazine

Business leaders should take this tendency into account by crafting learning experiences that cultivate soft skills such as communication and effective listening that encourage teamwork among learners that are naturally inclined to complete projects on their own.

How to Get What You Want from Vendors

CLO Magazine

AnnMarie Kuzel : How far in advance should the CLO start communicating with the vendor? What sort of information is vital to communicate in order to ensure that CLO and vendor work together efficiently? Drakoulis: The CLO has to be as clear as possible about a few key items: The business imperative/need — what problem are we solving together? Budget parameters — this is directly linked to understanding the business need, vision and scope.

Skills Are the Currency of “The Expertise Economy”

CLO Magazine

CLO : What motivated you to write “The Expertise Economy”? CLO : What do you view as the most effective way to learn? CLO : With machine-learning and artificial intelligence, how do problem-solving, critical thinking and emotional intelligence play a role in jobs?

Here’s the latest thinking on measurement, analytics and reporting

CLO Magazine

There are two very significant developments here, each of which will change the way human capital metrics are reported. This standard represents the work of a large, international group of experts who spent three years deciding which human capital metrics (measures) should be collected and reported. In the future, why would any employee go to work for an organization that refuses to disclose its human capital metrics? It is an exciting time to be a learning professional.

Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like me, you came into this job not from a learning and development background but more from a media and journalism background. Mike: We should also mention Liz Loutfi who also is one of our editorial team who works on CLO. It’s not like they get to the top of the game, “OK, I’m a CLO at a Fortune 100 company, I’ve got a few hundred employees who are working for me, I’ve got a big budget, I’m done.

5 steps to better-informed leadership development decisions

CLO Magazine

These analytic solutions have transformed the operational side of businesses around the globe, uncovering previously hidden insights and translating them into an improved return on investment. You will have the information you need to make evidence-based decisions, set priorities and determine where to invest your valuable time and resources to optimize your business ROI. The goal is to determine what “producing better business results” really looks like.