Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. As CLO, Jackson is responsible for strategy and execution of the learning approach and delivery across the enterprise. ” The Business of Learning. Photo by David Lubarsky.

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CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. A special lunch was held specifically around creating a standard set of measurements: effectiveness, efficiency, and business impact. While the latter is business specific, the other two could be handled. As for addressing the social and informal metrics, while I addressed this a bit earlier , let me go a bit further.

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. Sugrue said they supplement surveys with interviews to document business impact cases.

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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

What led you to this current role as CLO at SAP Litmos? It’s unusual for an LMS company to have a CLO, but Litmos does. Interesting… So with a CLO behind the Dojo, there’s one person who’s responsible for training our staff in a way that’s really consistent with the training our customers get. The CLO position was intended as a sort of unifying position. So, for example, our metrics include customer satisfaction.

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The CLO Succession Plan

CLO Magazine

Additionally, Willett has been putting together what she calls the “CLO’s notebook” that explains different aspects of the job in detail. I’ve also got a chapter on meaningful metrics, which discusses what CLOs should keep their eye on to make sure they’re doing OK. What I try to do on a daily basis is turn everything into a leadership learning session, so that they’re thinking like a CLO as opposed to a project manager or program manager.”.

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CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. This is a framework for reporting the business results of learning in a rigorous, structured manner. It’s intended to underpin the dialog between CLO and executive management. It replaces the inward-looking mumbo-jumbo of Kirkpatrick and the Phillips with business measures.

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

That very question was asked in a recent survey by Chief Learning Officer magazine of executives who are members of its Business Intelligence Board. They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. This focus on closing gaps is again rooted in the ability of the future CLO to think strategically. Focusing on defined data and metrics.

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Business Is Learning

CLO Magazine

Now before we go too far, I am not saying corporate learning should ignore the business outcomes of what you do. Perform sophisticated statistical modeling, use a regression analysis and continue to do all the things a modern data-driven business function should be expected to do. Furthermore, I am not arguing you should ignore traditional learning metrics like completion and satisfaction. What is the killer app for business in the 21st century? It is business.

Impact On Business, or Impact On Writing?

There Is No Chalk

I just received the latest issue of CLO magazine today, and one of the stories that caught my attention from the front cover was the one by Timothy Hill of Blackboard, Inc., Tags: ROI CLO perforamance business metrics entitled Measure Smart: Trade ROI for IOB (it's in NXT book format). After reading it, I must confess I'm not sure what the hubbub is about.Before I go further let me reveal that I am currently pursuing my ROI certification.

The Business Impact Award

CLO Magazine

The Business Impact Award is for learning executives who have implemented a significant measurement or evaluation program that has demonstrated exceptional business impact from their workforce development programs. Many companies are content with finding a positive correlation between learning delivery and business impact, but Liberty Mutual found a way to separate itself from the pack. The post The Business Impact Award appeared first on Chief Learning Officer - CLO Media.

How to make a transformational impact as CLO: 5 key takeaways (Ep13)

Elucidat

This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. Today, David runs his own consultancy as well as being an executive coach in Harvard Business School’s executive education programs. Think longitudinally about solution design rather than transactionally by taking into consideration not only scientific metrics, but if the original intended outcomes have been met. “ Where does learning really happen at scale?

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4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. Ensure that learning programs map to the business wins defined in the CEO’s agenda for the next 3-5 years. Describe any repercussions in the CEO agenda across the organization’s key lines of business. Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics.

The Language of Business

CLO Magazine

Its global presence means Campari employees often do business with clients in other countries, making language barriers a frequent concern. The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress. The post The Language of Business appeared first on Chief Learning Officer - CLO Media. Katie Nielson, chief education officer at Voxy.

Technology choices need to be strategic

CLO Magazine

In 2018, the company launched its Experience Disruptors and Trends Series, technology-enabled simulations that challenge teams of participants to perform in the role of their clients and navigate a shifting business landscape. At the CLO Symposium on Oct. In large part, they will be made in e-learning delivery; analytics, workforce performance metrics, evaluation and dashboards; and competency management (Figure 3).

IOB as Replacement for ROI?

There Is No Chalk

In the latest issue of CLO magazine, one of the stories that caught my attention from the front cover was the one by Timothy Hill of Blackboard, Inc., Tags: performance ROI mance CLO business metrics entitled Measure Smart: Trade ROI for IOB (it's in NXT book format). After reading it, I must confess I'm not sure what the hubbub is about. Have I missed the point?Before Before I go further let me reveal that I am currently pursuing my ROI certification.

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ROI vs. IOB Update

There Is No Chalk

So back in August I had posted about Timothy Hill's article on Impact On Business, or IOB. The primary thrust of the article was that CLOs require a means that can show how interventions - primarily training - impact business metrics. Tags: ROI CLO IOB Impact results business metrics business Blackboard This is certainly no small issue in workplace learning and performance.

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The Business Partnership Award

CLO Magazine

The automaker wanted to completely revamp its learning business model from something primarily supported by training on a local or regional basis to something that was consistent across the globe. The post The Business Partnership Award appeared first on Chief Learning Officer - CLO Media.

To Deliver Results Start with Why?

CLO Magazine

Demonstrating the business value for learning is not a matter of providing more resources for measurement, evaluation and analytics. Delivering business value from learning has 10 steps. Too many learning and development programs are implemented without a clear business need. Connect the proposed learning program to a business need, and ensure it’s the right solution to drive that need. Business impact should be measured in about 10 to 20 percent of programs.

Hiring a Chief Learning Officer?

Your Training Edge

This past month has been a busy one. I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. These ad hoc programs have little or no metrics attributed to the training courses. 3) Linking training with business goals.

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling. In the eyes of the CEO, the CLO may also be the executor of special projects, essentially serving as an internal consultant and a trusted advisor. Defining the CLO Role.

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Return on Intangibles

Jay Cross

Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.”. That’s why Return on Intangibles is the most important metric in the CLO’s toolkit. When I attended business school in the seventies, nobody had this anomaly figured out. Business people love the security of firm numbers: they feel objective, even when they’re not the right numbers.

How Continuous Learning Enables Better Business Results

Schoox

Are you interested in using eLearning, corporate training, and interactive training to drive better results for your business? A healthier, better, and more positive business environment that helps spur growth – in both profits and employees. Read on, and learn more about how continuous learning can help enable better business results for your company. . Continuous Learning Builds A More Agile And Adaptive Business Environment. .

It’s all relative

Jay Cross

CLO magazine. Someone once interrupted me during a webinar when I was talking about how trainers need to be aware of corporate objectives and rate their contributions by their impact on the business. Wouldn’t that require us to understand how the business worked?”

Front-line Workers: Gateways to Better Business

CLO Magazine

As the labor market tightens and labor shortages increase, by investing in front-line workers’ development employers can not only reduce their labor costs, they also can: improve the patient experience and increase employee engagement, improve retention, improved quality metrics and develop a diverse workforce reflective of the communities they serve. From a business perspective, investing in your front-line workforce is a win-win.

The SEC has published its final rule on human capital reporting

CLO Magazine

The rule mandates, for the first time, public reporting of human capital metrics by companies subject to SEC reporting requirements, which includes all U.S. Today, companies have to report only one human capital metric: number of employees. The U.S.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. The lightening-fast pace of business, combined with the integration of technology, increased customer demands and the need to support multi-generational workforces, have called attention to the importance of changing the way learning leaders have traditionally approached corporate training.

How CLOs are meeting the expectations of modern learners with VR training

STRIVR

They are tasked with solving a long-time paradox that’s existed within corporate training: people can’t get good at something without practice, but giving them hands-on practice can be unsafe, unscalable or simply impossible within day-to-day business. This leads to better overall engagement at work, a key metric in organizational success. They learn how to properly manage the logistics of a restaurant or storefront, especially during hectic, busy times.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. The lightening-fast pace of business, combined with the integration of technology, increased customer demands and the need to support multi-generational workforces, have called attention to the importance of changing the way learning leaders have traditionally approached corporate training.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. The lightening-fast pace of business, combined with the integration of technology, increased customer demands and the need to support multi-generational workforces, have called attention to the importance of changing the way learning leaders have traditionally approached corporate training.

Extended Enterprise LMS Buyers Companion – 2019 Edition

Talented Learning

Inside the “Extended Enterprise LMS Buyers Companion” This free collection of LMS selection resources includes: PODCASTS – “Hot topic” interviews with business-minded learning practitioners and innovators on The Talented Learning Show. WEBINARS – In-depth sessions focused on key extended enterprise LMS issues and related business strategies. 6) How do subscription businesses help customers succeed? Business data is vital.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

For decades, employees have attempted to collect and sort information, and management has sought to derive associated quantitative business value — largely to no avail. Big data and business intelligence are not enough. To succeed in business, we must do better than consume content.

The Happy Bottom Line

Jay Cross

CLO , October 2012. Business tradition asks workers to leave their emotions at home. This is business,” said the Godfather, meaning that feelings have nothing to do with it. Look at the January issue of Harvard Business Review. Well-being in Business. Metrics of organizational learning Psychology Well-beingWhen I was 5 years old my mother always told me that happiness was the key to life.

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A learner and a teacher at heart

CLO Magazine

But by the end of her four years at Vanderbilt, she had become more interested in the corporate world and wondered what a career in business might look like for her. Butters knew she’d found her CLO. She is a true business partner.”. Learning is in Jennifer Sullivan’s blood.

Deloitte’s Learning Function Aims to be So Visible, It’s Invisible

CLO Magazine

While many learning functions have to prove their alignment and benefit to business strategy, Deloitte’s talent development team purposefully built alignment into the structure of the company and its learning initiatives. To determine those needs, each CLO regularly consults with their respective chief talent officer to learn the business goals around client services, market growth, operational performance and talent.

Treacherous Business Words Used in Learning « Wonderful Brain

Wonderful Brain

About RSS Subscribe: RSS feed Wonderful Brain All Things Considered Important in Learning and Design Treacherous Business Words Used in Learning Posted on v, March, 2011 by Rich 0 I caught an interesting article about the twelve most dangerous words in business.

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The 101 on a Chief Learning Officer

Continu

You hire an individual who oversees this process, a Chief Learning Officer (CLO). A Chief Learning Officer is a senior level executive who oversees a company’s learning program and strategy by supporting its overall business goals. One of the CLO’s main goals is to develop key skills of the employees, but also to advance the company as a whole. Next the CLO needs to create a learning strategy based on what the company’s goals are. How much does a CLO earn?

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

This article enables you to create your own Annual Learning Report, offering an opportunity to boost your credibility and visibility for key business stakeholders. As you can see below, the LPM is a two-step model that shows the added value of L&D to business goals, through improved employee performance. CrossKnowledge Learning Institute (CLI) has conducted interviews with 50+ CLO’s and HR-experts to get insights in which key L&D metrics are commonly used.

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