The fully mature metrics practice

Learning Pool

Failing to harness it astutely in learning strategies can cause learning departments to fall behind the rest of the business – and the business to fall behind its competitors. This is somewhat unsurprising as the research is focused on mature metrics.

The New Learning Metrics: Demonstrating Business Value and Impact

Degreed

Telling your workforce development story — in fresh ways with new metrics — can capture the attention of your business leaders and make your learning program an important business priority. Where We’ve Been: Metrics Important to Learning.

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Meet the CLO Advisory Board: Sydney Savion

CLO Magazine

In 2020, she was recognized as CLO of the Year. CLO: How did you first become interested in learning and development? CLO: What lessons did you learn back in 2020 that you’ve taken with you into 2021? CLO: How do you enjoy spending your time outside of work?

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Meet the CLO Advisory Board: Diane August

CLO Magazine

CLO: What was your first official job in learning and development? CLO: What lessons did you learn in 2020 that you’ve brought with you into 2021? CLO: How do you enjoy spending your time outside of work? .

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Meet the CLO Advisory Board: Lisa Doyle

CLO Magazine

Chief Learning Officer sat down for a conversation with Lisa Doyle, learning strategist and advisor, and faculty member for the CLO Accelerator program. Department of Veterans Affairs Acquisition Academy, where she was awarded CLO of the Year in 2011.

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Accidental CLO, Intentional Learning

CLO Magazine

A self-proclaimed “accidental CLO,” Jesse Jackson has served in numerous roles at the multinational banking and financial services firm JPMorgan Chase & Co. ” About four years ago, Jackson moved into his current role as CLO of consumer and community banking. As CLO, Jackson is responsible for strategy and execution of the learning approach and delivery across the enterprise. ” The Business of Learning. Photo by David Lubarsky.

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CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. A special lunch was held specifically around creating a standard set of measurements: effectiveness, efficiency, and business impact. While the latter is business specific, the other two could be handled. As for addressing the social and informal metrics, while I addressed this a bit earlier , let me go a bit further.

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From higher ed to PepsiCo CLO

CLO Magazine

So when she was offered a position as director of academic planning at Berkeley’s Haas School of Business, it felt like a perfect fit. “It But in 2018 she got a call from a headhunter looking for PepsiCo’s new CLO, and it was too good of an offer to resist.

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Podcast 28: How Tasty Is Your Product Training? – With Mike Martin, CLO of SAP Litmos

Talented Learning

What led you to this current role as CLO at SAP Litmos? It’s unusual for an LMS company to have a CLO, but Litmos does. Interesting… So with a CLO behind the Dojo, there’s one person who’s responsible for training our staff in a way that’s really consistent with the training our customers get. The CLO position was intended as a sort of unifying position. So, for example, our metrics include customer satisfaction.

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Brenda Sugrue Is the 2018 CLO of the Year

CLO Magazine

In her first few months as EY’s CLO, Sugrue presented her vision for learning at the company: to increase the alignment, effectiveness and brand of learning at EY. When Sugrue presented the strategy to the company’s highest management body, EY’s Global Executive, she promised to run learning like a business. If learners are not feeling good about the learning experience, that can decrease learning, application and business impact,” Sugrue said. “We

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CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. This is a framework for reporting the business results of learning in a rigorous, structured manner. It’s intended to underpin the dialog between CLO and executive management. It replaces the inward-looking mumbo-jumbo of Kirkpatrick and the Phillips with business measures.

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The CLO Succession Plan

CLO Magazine

Additionally, Willett has been putting together what she calls the “CLO’s notebook” that explains different aspects of the job in detail. I’ve also got a chapter on meaningful metrics, which discusses what CLOs should keep their eye on to make sure they’re doing OK. What I try to do on a daily basis is turn everything into a leadership learning session, so that they’re thinking like a CLO as opposed to a project manager or program manager.”.

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COVID-19 didn’t challenge managers, it exposed them

CLO Magazine

This is the biggest risk to business going forward. Even when hiring an experienced manager, it is naïve to expect that they have been trained properly or were successful leading teams in this new business world. Focus on key behaviors and develop key manager metrics.

Impact On Business, or Impact On Writing?

There Is No Chalk

I just received the latest issue of CLO magazine today, and one of the stories that caught my attention from the front cover was the one by Timothy Hill of Blackboard, Inc., Tags: ROI CLO perforamance business metrics entitled Measure Smart: Trade ROI for IOB (it's in NXT book format). After reading it, I must confess I'm not sure what the hubbub is about.Before I go further let me reveal that I am currently pursuing my ROI certification.

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary.

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CLO Competencies: The Path for Future Learning Leaders

CLO Magazine

That very question was asked in a recent survey by Chief Learning Officer magazine of executives who are members of its Business Intelligence Board. They agreed that the future CLO should have experience in: strategic management, general management, knowledge management, leadership skills, and learning methods and concepts. This focus on closing gaps is again rooted in the ability of the future CLO to think strategically. Focusing on defined data and metrics.

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How to make a transformational impact as CLO: 5 key takeaways (Ep13)

Elucidat

This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. Today, David runs his own consultancy as well as being an executive coach in Harvard Business School’s executive education programs. Think longitudinally about solution design rather than transactionally by taking into consideration not only scientific metrics, but if the original intended outcomes have been met. “ Where does learning really happen at scale?

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Does L&D Have a Seat at the C-Suite Table?

Harbinger Interactive Learning

There could be many factors driving this change but the most pertinent one being that workers, managers, and business leaders – literally everyone is feeling the pressure to upskill and reskill today. Shift in the Role of CLO and the Changing L&D KPIs.

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Does L&D Have a Seat at the C-Suite Table?

Harbinger Interactive Learning

There could be many factors driving this change but the most pertinent one being that workers, managers, and business leaders – literally everyone is feeling the pressure to upskill and reskill today. Shift in the Role of CLO and the Changing L&D KPIs.

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Business Is Learning

CLO Magazine

Now before we go too far, I am not saying corporate learning should ignore the business outcomes of what you do. Perform sophisticated statistical modeling, use a regression analysis and continue to do all the things a modern data-driven business function should be expected to do. Furthermore, I am not arguing you should ignore traditional learning metrics like completion and satisfaction. What is the killer app for business in the 21st century? It is business.

The Business Impact Award

CLO Magazine

The Business Impact Award is for learning executives who have implemented a significant measurement or evaluation program that has demonstrated exceptional business impact from their workforce development programs. Strategy 2019 LIP Practitioners Business Impact Award

IOB as Replacement for ROI?

There Is No Chalk

In the latest issue of CLO magazine, one of the stories that caught my attention from the front cover was the one by Timothy Hill of Blackboard, Inc., Tags: performance ROI mance CLO business metrics entitled Measure Smart: Trade ROI for IOB (it's in NXT book format). After reading it, I must confess I'm not sure what the hubbub is about. Have I missed the point?Before Before I go further let me reveal that I am currently pursuing my ROI certification.

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ROI vs. IOB Update

There Is No Chalk

So back in August I had posted about Timothy Hill's article on Impact On Business, or IOB. The primary thrust of the article was that CLOs require a means that can show how interventions - primarily training - impact business metrics. Tags: ROI CLO IOB Impact results business metrics business Blackboard This is certainly no small issue in workplace learning and performance.

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4 Questions to Ask When Building a Learning Strategy

CLO Magazine

Building a learning strategy is a key CLO mandate. Ensure that learning programs map to the business wins defined in the CEO’s agenda for the next 3-5 years. Describe any repercussions in the CEO agenda across the organization’s key lines of business. Articulate learning and development success metrics for these wins. Define the key competencies all business leaders will need to achieve these wins and these metrics.

Hiring a Chief Learning Officer?

Your Training Edge

This past month has been a busy one. I have found myself in discussions with a number of companies that are seeking a Chief Learning Officer (CLO), or the equivalent. What has surprised me is the hesitancy of the companies in taking the ‘step’ to a true training program, and hiring the CLO who would be responsible for it. These ad hoc programs have little or no metrics attributed to the training courses. 3) Linking training with business goals.

The Language of Business

CLO Magazine

Its global presence means Campari employees often do business with clients in other countries, making language barriers a frequent concern. The programming took a one-size-fits-all approach that wasn’t meeting every learner’s needs, and the vendor didn’t provide enough metrics to track learners’ progress. The post The Language of Business appeared first on Chief Learning Officer - CLO Media. Katie Nielson, chief education officer at Voxy.

Technology choices need to be strategic

CLO Magazine

In 2018, the company launched its Experience Disruptors and Trends Series, technology-enabled simulations that challenge teams of participants to perform in the role of their clients and navigate a shifting business landscape. At the CLO Symposium on Oct. In large part, they will be made in e-learning delivery; analytics, workforce performance metrics, evaluation and dashboards; and competency management (Figure 3).

How to build the business case for Virtual Reality

STRIVR

It’s no surprise that 97% of B2B technology buyers build a business case for purchase decisions. A business case is the best way to organize many stakeholders from various functional areas around objectives, expectations, and return on investment (ROI).

To Deliver Results Start with Why?

CLO Magazine

Demonstrating the business value for learning is not a matter of providing more resources for measurement, evaluation and analytics. Delivering business value from learning has 10 steps. Too many learning and development programs are implemented without a clear business need. Connect the proposed learning program to a business need, and ensure it’s the right solution to drive that need. Business impact should be measured in about 10 to 20 percent of programs.

Return on Intangibles

Jay Cross

Simply this: Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task of business.”. That’s why Return on Intangibles is the most important metric in the CLO’s toolkit. When I attended business school in the seventies, nobody had this anomaly figured out. Business people love the security of firm numbers: they feel objective, even when they’re not the right numbers.

How Continuous Learning Enables Better Business Results

Schoox

Are you interested in using eLearning, corporate training, and interactive training to drive better results for your business? A healthier, better, and more positive business environment that helps spur growth – in both profits and employees. Read on, and learn more about how continuous learning can help enable better business results for your company. . Continuous Learning Builds A More Agile And Adaptive Business Environment. .

The Business Partnership Award

CLO Magazine

The Business Partnership Award is for learning departments that have partnered in a progressive way with business partners or external organizational divisions and functions such as the sales and marketing department or external customer groups to develop and deliver a targeted employee development program that supports the partner’s goals. To accomplish this, GM had to develop successful partnerships with regional learning leaders and business partners.

The CEO and Me

CLO Magazine

It goes without saying that the most important relationship a CLO has is with the CEO. After all, how the CEO defines, embraces and supports the role of the CLO will determine how much impact the CLO can have in the company and whether the role will be fulfilling. In the eyes of the CEO, the CLO may also be the executor of special projects, essentially serving as an internal consultant and a trusted advisor. Defining the CLO Role.

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New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. The lightening-fast pace of business, combined with the integration of technology, increased customer demands and the need to support multi-generational workforces, have called attention to the importance of changing the way learning leaders have traditionally approached corporate training.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. The lightening-fast pace of business, combined with the integration of technology, increased customer demands and the need to support multi-generational workforces, have called attention to the importance of changing the way learning leaders have traditionally approached corporate training.

New Research: Best-in-class corporate learning approaches that drive business results

Axonify

I attended the CLO Symposium this week, which shone a spotlight on the struggle L&D leaders face to keep up with modern workplace demands. The lightening-fast pace of business, combined with the integration of technology, increased customer demands and the need to support multi-generational workforces, have called attention to the importance of changing the way learning leaders have traditionally approached corporate training.

It’s all relative

Jay Cross

CLO magazine. Someone once interrupted me during a webinar when I was talking about how trainers need to be aware of corporate objectives and rate their contributions by their impact on the business. Wouldn’t that require us to understand how the business worked?” There’s no cookie-cutter formula for applying metrics, but there is an underlying process. Peter Drucker, hailed as the father of management, is a business guru’s guru. The Metrics Cycle.