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CLO Thinking (& Measurement)

Clark Quinn

I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. A special lunch was held specifically around creating a standard set of measurements: effectiveness, efficiency, and business impact. While the latter is business specific, the other two could be handled. We should be thinking about how to start tracking meaningful activity in social networks, the value of performance support and more, not old stuff about courses.

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Social Learning pays off! A Success Story

Origin Learning

In a world where the social platform is increasingly the way to connect, learn, grow and scale, businesses are being made to alter their thinking. If the dose of social learning can be tailored to meet the needs of a business then a learner’s participation graph is sure to reflect an upward trend. Recognition by Brandon Hall and the CLO forum is considered prestigious. Learning by force is passé.

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Create A Social Learning Culture With Origin Konnect

Origin Learning

Konnect- true to its name, Origin Konnect is a next generation social learning platform that helps organizations develop a training and development culture that literally “connects” employees as they learn. Many businesses today operate in multiple locations and often with different business segments. Origin Konnect helps do exactly this- to make it possible for learning managers to deliver training to employees in multiple formats on a common social user dashboard.

Listen: Researcher Sarah Kimmel on the future of the CLO role

CLO Magazine

There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. In this conversation, Sarah unpacks the results to provide insights for the future of the CLO role. Show Notes: CLO Role of the Future Executive Summary.

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CLO Symposium

Jay Cross

Along with my Internet Time Alliance colleagues Jane Hart & Clark Quinn and several hundred chief learning officers, I attended the Fall CLO Symposium this week. This is a framework for reporting the business results of learning in a rigorous, structured manner. It’s intended to underpin the dialog between CLO and executive management. It replaces the inward-looking mumbo-jumbo of Kirkpatrick and the Phillips with business measures.

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Business Is Learning

CLO Magazine

Now before we go too far, I am not saying corporate learning should ignore the business outcomes of what you do. Perform sophisticated statistical modeling, use a regression analysis and continue to do all the things a modern data-driven business function should be expected to do. Furthermore, I am not arguing you should ignore traditional learning metrics like completion and satisfaction. What is the killer app for business in the 21st century? It is business.

How to make a transformational impact as CLO: 5 key takeaways (Ep13)


This week, we spoke to David DeFilippo about the role of a CLO and knowing when to push back to generate real impact. Today, David runs his own consultancy as well as being an executive coach in Harvard Business School’s executive education programs. In social design as a science, instructional design is essentially the foundation by which everything that we do should really be structured, right? First of all, the business that we’re in, it is really rooted in science.

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Learning 2014: Mobile and Social Opportunities

CLO Magazine

Many suggest mobile and social learning technology will have the greatest effect on organizations. Technology remains an important part of the solution, but the application of social and mobile technologies is both highly anticipated and skeptically received. Learning leaders believe they have passed through a difficult period and that the improving economy has caused a change in business expectations. Another CLO said competencies are weighted for hiring and promotions.

20 Key Takeaways from ATD 2019


CLO Magazine found that 71% of organizations are planning to find a way to find the impact and according to another study what’s most important to organizations when it comes to the L&D program is the impact, ROI then awards. Don’t try and find a holistic all-LMS-encompassing metric, but instead, take a micro approach to individual programs and scale from there. Session – The Business Case for Learning. Start with why – Align programs with the business.

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Making the ask: securing a learning budget during economic hardship

CLO Magazine

Despite what is going on in the world, we all still have learning objectives and sales metrics that we need to hit. In our session, poll results indicated that a fear of fracturing the relationship that learning leaders have with business leaders and/or those with budget authority within their company led the way, understandably, as these are important internal stakeholders you are trying to influence. Strategy budget business challenges learning budget

Cammy Beans Learning Visions: Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. Roy takes business line; Will takes the professional learning side. Roy : "If Im a business leader, I really need to know if training is working in order to invest $$." Lets get clear about business needs.

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10 Systems I’d recommend on any given day

eLearning 24-7

To be quite honest, I could easily name 100 systems that I would recommend on any given day, depending of course on your use case, business goals/objectives, feature sets, and so forth. One system targets only customer education/training, partner training, what we refer to as B2B and B2C (customer being the company’s or business customers) or it can be an association whereas the members receive the training. Metrics and reporting are good.

A Learning Culture That Spans Borders

CLO Magazine

A learning culture starts at the top with C-suite executives and business leaders reinforcing the value of learning, not only for personal success, but for the success of the company. However, only 8 percent of leaders see the business impact of L&D. Get Social.

A Learning Strategy for Gen Z

CLO Magazine

This means that companies need to ensure learning is both mobile and social. By making learning social, companies can deliver a more personalized, relevant and continuous learning experience to this generation.

Allison Anderson Learning Together at Intel at Corporate U Week

Learning Visions

No CLO – completely decentralized. We like having learning orgs distributed close to the business. (do Articulate Business Value “my metric is people are engaged and participate” – do I track this back to a metric? Nope…not to say that you can’t find relevant metrics. The use a social computing tool – called planet blue People are more than robots who go to work every day – we’re people – it’s ok to have fun, too!

Five Practices to Build Emotionally Intelligent Leaders

CLO Magazine

When we provide a venue for this kind of deep and rich relationship building, it creates a platform and norm-enabling social competence to be developed and mastered. That increase in profitability meant a quarter-million-dollar profit increase per business unit per year.

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Movin’ On Up: How Internal Mobility is all About People


Korn Ferry surveyed 1,500 business leaders around the world, and 66% said that there will be a shortage of talent by 2020. In a recent HBR article , Peter Cappelli, Professor of Management at The Wharton School of Business, shares research showing how internal hires stack up on the list of hiring sources. The dismal truth is that they’re at the bottom, below third-party websites, social networks, and staffing firms.

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

What metrics and sources to use in implementing learning analytics. Most of the time, companies collect big data from external sources to help the business serve customers more effectively, become more efficient, and increase profits. This data can be sorted, filtered, and correlated to specific metrics, such as activity and course completions. For some companies, learning analytics has a ripple effect throughout the business. Impact on business goals.

The critical first step to building strong organizational DEI

CLO Magazine

Many organizations have publicly pledged to better weave diversity, equity and inclusion initiatives and programs throughout all levels of the business in order to establish a more supportive, inclusive culture. According to the report, D&I is a “powerful enabler of business performance.

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Shattering the way L&D thinks about measurement

CLO Magazine

5), consulting more deeply with the business (No. Then, they did their best to correlate changes in business results to marketing activities. Mobile and social technology provided even more data-rich tactics. What does the business need to do, and how can L&D leverage data to make it happen? Value: Data must be selected for collection and analysis based on its ability to foster the right questions and deliver value to the business and employees. Square peg.

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Why evolving corporate learning isn’t an option


This was the opening statement made by Carol Leaman, CEO of Axonify, during last week’s webinar that was hosted by Chief Learning Officer (CLO), an award-winning multimedia publication that focuses on the benefits and advancements of a properly trained workforce. A variety of factors, such as technological advances and the characteristics of the 21st century workforce, have coalesced to motivate businesses to modernize corporate learning. Help achieving their business objectives.

Moving on Up(ward)

CLO Magazine

Kevin Scherer, senior manager, Tyson Foods’ employee social responsibility team. In response, the employee social responsibility team rolled out a small pilot program offering English as a second language training at the plant. “We

How upskilling turned everyday employees into ardent advocates for change

CLO Magazine

PwC may be best known as a tax and auditing services firm, but its consultants are expected to be knowledgeable about all financial and business trends. PwC clients rely on their consultants to help them navigate the digital landscape and to implement solutions that will make their businesses more efficient. “So So all of our upskilling efforts have to be focused on business outcomes, client outcomes and people outcomes,” Atkinson said.

The Economic Virtue of Teaching Diversity

CLO Magazine

According to Lewis, who is responsible for diversity and inclusion across all the restaurant chain’s businesses, there’s no place where there isn’t diversity. If we have any hope about a better future for businesses and our families, we have to be inclusive.”. Be wary though of relying on metrics alone to ensure the creation and propagation of a culture of diversity. There’s a notion in business and academia that what gets measured gets done.

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The Tyranny of the Status Quo

CLO Magazine

Like many organizations, they had sourced graduates from the pantheon of business schools — Harvard, Wharton and Yale, to name a few. So they shifted tact: Instead of sourcing their graduates from “the best” business schools, they started looking for a certain type of graduate — individuals who had attended second- or third-tier regional business schools and who had grown up in rural areas with a strong work ethic. Since McKinsey & Co.

The future is people, not technology

Jay Cross

CLO magazine, June 2009. My last column in CLO called for the abolition of corporate training departments. Distributing learning throughout the social fabric of an organization requires storytellers, mentors, bloggers, community elders, schedulers and editors.

Let’s get real about unconscious bias

CLO Magazine

These decisions should focus not only on career-related topics — such as the role of unconscious bias in the selection, development, retention and promotion of underrepresented groups — but also on business practices and processes related to marketing, investment decisions, innovation, patient care/customer relations and all situations where one’s implicit bias may result in poor business decisions. All of these metrics are directly related to the company’s competitiveness.

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

For another, when they do review and/or develop learning strategies, those strategies don’t always mesh well with business priorities. The Chartered Institute of Personnel Development’s 2015 learning and development survey offered a similarly dark picture: Twenty-five percent of respondents indicated their learning and development efforts were aligned with the business needs of their organizations. Part of the learning leader’s job is to develop organizational learning strategies.

10 New Years Resolutions for Learning and Development Professionals


We’re at an incredibly exciting juncture as a team – we have two successful years behind us and a new CLO at the helm with decades of experience in technology, entrepreneurship AND intrapreneurship. Support employees at the speed of business. “Signify (the new company name for Phillips Lighting) is in the midst of disruptive change, and we are changing the way the learning function operates to align with the speed of our business.

Financial Investment

Tony Karrer

A fantastic comment by Bill Brantley on my post Metalearning : Before you start defining metalearning, you need definitions for: formal learning informal learning social learning collaborative learning personal learning that are more than just marketing buzzwords.

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A digital learning strategy provides criteria and rationale for adopting new technologies

CLO Magazine

For example, when you speak with a potential vendor, only to find out they’ve already run an event with a business group in another region? Or when a business partner points at a popular app on their phone asking, “Why can’t we do this?” And that means we don’t have the right ecosystem in place to enable and track the behavior and mindset shifts needed to achieve our employees’ performance goals and execute on our business strategy.

How Coaching Can Help the Majority Culture Understand Difference

CLO Magazine

They may not be fully aware of how misunderstandings related to social and behavioral differences can lead these employees to disengage. On the plus side, I’ve also seen a leading financial company invest in a multidimensional coaching program to help a foreign national employee enhance her communication effectiveness and leadership presence, resulting in more opportunities to lead client meetings and develop business.

“To Have a Great Brand, You Need to Have Great Learning”


We talked with Hilton's T&D Leader Kimo Kippen, who won the CLO of the Year Award in October. The Three Main Principles of Hilton’s T&D Approach: To be great business partners (how we enable the business through learning). T&D’s Role in Business.

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Building Measurement into Our Training-Development Process

Learning Visions

Guest speaker today is Roy Pollock, CLO of Fort Hill Company. Roy takes business line; Will takes the professional learning side. Measuring Learning 3 Reasons to Measure Learning Prove Benefits Support Learning (testing is a useful learning strategy that helps people retain info) Improve Design Outcomes Planning Wheel (Roy's model) What business need(s) will be met? Roy : "If I'm a business leader, I really need to know if training is working in order to invest $$."

Building a Better Working World

CLO Magazine

Recognizing that high-performing teams drive competitive advantage and that workplace learning is a key differentiator between businesses that thrive and those that do not, EY leadership hired the company’s first global chief learning officer, Brenda Sugrue. Key to that strategy are developing the highest-priority skills, providing an exceptional learning experience, and business impact and external recognition.

Team Learning Up With Talent

CLO Magazine

If they aren’t solving clearly defined business problems, they aren’t adding value,” he said. To do that, learning leaders need to get much closer to talent leaders to help identify those business problems and figure out how learning can help solve them. These numbers underscore the need for learning leaders to create engaging talent development programs that align with the needs of both employees and the business.

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How to Build a Learning and Innovation Performance Lab

CLO Magazine

Metrics on completion and self-reported, learner satisfaction are better than nothing, but they are only a start. More than 70 percent of LMS features are rarely, if ever, used, and many are designed to support strategies like mobile, gamification and social learning. Get out of the content business. Being in the content business will bog down a lab; content updates don’t equate with innovation.