CLO Thinking (& Measurement)
OCTOBER 18, 2011
I attended the CLO Symposium with my ITA colleagues Jay Cross and Jane Hart. A special lunch was held specifically around creating a standard set of measurements: effectiveness, efficiency, and business impact. While the latter is business specific, the other two could be handled. We should be thinking about how to start tracking meaningful activity in social networks, the value of performance support and more, not old stuff about courses.