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2008 in retrospect

Jay Cross

Next year, I intend to start making the world a better place, and that’s going to take more oomph, focus, and work with others. Peter Drucker said the purpose of business is to create and maintain a customer. Knowledge workers have replaced factory workers. Shareholders owned the factories, but workers own their minds. Information spreading through network connections empowers workers to make decisions and take responsibility for them.

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