How Is Digital Transformation Shaping Customer Experience?
JUNE 11, 2019
Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. As I’ve often said, digital transformation is about one thing – creating business value by improving customer experience. That’s how inextricably linked your business goals and customer experience need to be. Research shows that 66% of CEOs plan to change their business model in the next three years.