OpenSesame

SEPTEMBER 13, 2019

And I know the way you do business is changing, too. I know that conference calls and virtual meetings are occasionally necessary, but they will never be more effective than face-to-face interaction. For more information on business practices check out available courses from The Jeff Havens Company in the OpenSesame course catalog.

Business 52

Business Journal Attention Conference 52

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance.

Performance Support 93

Performance Support Support Teams Custom 93

InWhatLanguage

FEBRUARY 4, 2022

If you are in the automotive business, it is essential to provide the best customer service possible. This means offering translation services for your customers who speak a different language. There are many kinds of automotive language services, and each one has its unique benefits.

Services 52

Services Conference Customer Service Communication 52

dVinci Interactive

JULY 20, 2015

At the TrainingIndustry.com conference, I spoke with David Unruh of T-Mobile who, along with his colleague Tony Gonzalez, led a session at the conference about their learning ecosystem. The T-Mobile Community provides informal learning and just-in-time information to help representatives effectively support customers.

Performance Support 100

Performance Support Virtual Classroom Performance Customer Service 100

Dashe & Thomson

DECEMBER 14, 2010

The eLearning Guild hosted an engaging, curiosity-inspiring conference focused on social learning. I’m not sure I would have seen the concert through the lens of social learning had I not attended DevLearn ’10 last month. It was at the concert, however, that I fully understood why I must pay attention to social learning. Properly d.

Social Networks 100

Social Networks Social Learning Blended Learning Social 100

Dashe & Thomson

DECEMBER 14, 2010

The eLearning Guild hosted an engaging, curiosity-inspiring conference focused on social learning. I’m not sure I would have seen the concert through the lens of social learning had I not attended DevLearn ’10 last month. It was at the concert, however, that I fully understood why I must pay attention to social learning. Properly d.

Social Learning 100

Social Learning Social Networks Blended Learning Social 100

dVinci Interactive

JULY 20, 2015

At the 2015 TrainingIndustry.com conference, I had the opportunity to speak with Tony Gonzalez of T-Mobile, who along with his colleague David Unruh led a session at the conference about their learning ecosystem. Self-paced, eLearning courses continue to play an important role in addressing customer service performance needs.

Performance Support 100

Performance Support Performance Customer Service Evalution 100

Dashe & Thomson

APRIL 21, 2011

This reminds me of a session I attended on emotional intelligence at the eLearning Guild ‘s Learning Solutions 2011 conference last month. Workers suddenly have the power to choose what they want to focus on, what they are passionate about (within the limits of the business of course). Download the whitepaper » Blog this!

Innovation 165

Innovation Social Learning Blended Learning Social Networks 165

ProProfs

MAY 22, 2014

ProProfs has been nominated as a finalists for American Business awards in the professional education and training category. We’re super excited! We’re so happy about this news but we will have to wait for the September 17 awards presentation in San Francisco to find out whether we’ll be bringing home the Gold or the Silver Stevie with us.

Business 65

Business Software News Customer Service 65

Roundtable Learning

JULY 24, 2023

Customer Service Training — Use AR plane detection to place a simulated cash register in front of learners and test their customer service skills. By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Roundtable Learning

JULY 24, 2023

Customer Service Training — Use AR plane detection to place a simulated cash register in front of learners and test their customer service skills. By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker.

Augmented Reality 52

Augmented Reality Simulations Diversity Training Leadership 52

Schoox

SEPTEMBER 13, 2023

Schoox is excited to be a sponsor of the leading foodservice technology conference. In these work environments, training is about more than just checking the boxes—each training program should connect to an overall business goal, such as better performance, increased sales, or improved customer service.

Association Learning Management System 59

Association Learning Management System Trends LMS Design 59

Learning Pool

SEPTEMBER 15, 2022

Winners of the Brandon Hall Excellence Awards for Human Capital Management are due to be honored at the HCM Excellence Conference on 31st January – 2nd February 2023 at the Hilton West Palm Beach, Florida. Find out more about the Brandon Hall Excellence Awards and the 2022 Human Capital Management winners here. . About Learning Pool.

Brandon Hall 89

Brandon Hall Code of Conduct Compliance Training Compliance 89

Learning Pool

JULY 5, 2022

Our work with Learnovate Centre has also branched out to a shared Business Value Impact study. This utilizes a working model developed by Learnovate, that offers practical guidelines for predicting and reporting on the business value of learning and development through a four-stage structure: Plan, Explore, Analyze, Share (PEAS).

Research 74

Research Diversity Training Brandon Hall Suite 74

Marcia Conner

NOVEMBER 5, 2013

Dave sent them out quarterly through email entitled, “Dave’s Rules of Business Behavior.” Dave’s Rules of Business Behavior. Business Rule #1. Yes, I’ve been associated with this Business Rule from the early days of. Business Rule #2. Business Rule #3. Business Rule #4.

PeopleSoft 78

PeopleSoft Business Behavior Voice 78

Axonify

JANUARY 29, 2016

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. Axonify : Most large organizations have an LMS in place. JD Dillon: Trends.

Metrics 160

Metrics Association LMS Association Learning Management System Performance Support 160

Xyleme

SEPTEMBER 23, 2021

We pride ourselves on our award-winning customer service and the wide range of support resources we provide year-round, and we are excited to share just some of the positive we’ve received about this year’s virtual event: "Hands down the best conference we have ever attended. Great presentations.

Xyleme 52

Xyleme Case Study Custom Customer Service 52

TalentLMS

FEBRUARY 20, 2024

When you hear the term “entrepreneur,” you most likely think of business owners. Brilliant, idea-people with the financial know-how, business acumen, and scrappy determination to make it in their field. You might wonder: Why encourage your workforce to act like business owners? Resilience In business, setbacks are inevitable.

Training 59

Training Train Innovation Culture 59

Learning Pool

DECEMBER 16, 2021

This project, which enabled HubSpot to use data to track long-term performance, improve the learning experience and drive data-led business decisions also scooped a Silver award at the Brandon Hall Excellence in Technology Awards for ‘Best Advance in Business Strategy and Technology Innovation’. .

Brandon Hall 81

Brandon Hall Technology Library eLearning Strategy 81

The Learning Dispatch

APRIL 4, 2018

What better place to learn and glean great insights and tips than the CSUN Assistive Technology Conference? 10:17 — All Elearning Starts with Business and Learning Goals. Or you’ve got, as Cathy Moore writes, you want to achieve a business goal. It’s your business goal or your training goal. That’s why you’re training.

Conference 53

Conference Technology eLearning Strategy eLearning 53

Roundtable Learning

AUGUST 3, 2021

By putting on a VR headset , learners are instantly transformed into a conference room where they watch a microaggression take place from the point of view of their coworker. Customer Service Training With Augmented Reality. Customer Service Training With Augmented Reality. Operating the point-of-sale (POS) system.

Augmented Reality 98

Augmented Reality Leadership Simulations Diversity Training 98

BrainCert

JUNE 19, 2023

webcam and microphone); test audio and video settings; secure your access codes; share links via email and social media; join the conference early (5 minutes prior); ensure everyone understands how to use the tool and share a screen properly; end the session by thanking all participants; follow up afterward if needed.

Virtual Classroom 52

Virtual Classroom Classroom Platform Video 52

Ed App

JULY 28, 2022

Call center training software are powerful tools that empower your customer service representatives to hone their communication, listening, and problem-solving skills. With these online platforms, you can also give them easy access to vital training materials like dialogue simulations and customer service training courses.

Authoring Tools 40

Authoring Tools Software Compliance Training Simulations 40

Arlo Training & Events Software

AUGUST 15, 2021

When choosing the right software for your business, it’s important to compare training management software to see how the solutions stack-up in terms of price, functionality, customer ratings, reviews, and more. One of our consultants will talk to you to understand your unique business needs and the challenges you are facing.

Software 98

Software Blended Learning Management Training 98

Learningtogo

AUGUST 26, 2021

1955: John McCarthy coins the term artificial Intelligence at a conference convened at Dartmouth College, in Hanover, New Hampshire. While the ambitious conference doesn’t achieve everything it set out to do, it establishes the blueprint for progress in AI and machine learning from that point up until the present day (McCarthy et al.

Cognitive 165

Cognitive IBM Simulations Brain 165

TalentLMS

AUGUST 22, 2023

Training plays a crucial role in today’s competitive business world. When you share your expertise, your customers trust your authority. They’re more likely to continue to do business with you. Deliver stellar customer experience with TalentLMS Create a customer training hub for new, existing, and potential clients.

LMS 52

LMS Market Authoring Tools Compliance Training 52

CLO Magazine

JANUARY 6, 2022

She saw it as a chance to reimagine corporate learning and how it can be used to meet the constantly evolving needs of the workforce and the business. A few years prior her team had created a virtual training curriculum to support a new group of home-based customer service agents. Am I delivering what’s needed by the business?”

Leadership 79

Leadership Innovation Learner CLO 79

Trivantis

MAY 20, 2012

Lectora User Conference 2014. Your Annual e-Learning Conference. Lectora User Conference Showcase: Diane Elkins. As owner of Artisan e-Learning, she helps companies get up and running with e-Learning initiatives, serving clients as diverse as government agencies, non-profits, medium-sized businesses and Fortune 500 corporations.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

Learning Pool

MARCH 11, 2020

Visit booth #616 – Join the Learning Pool team at the Learning Solutions Conference & Expo in Orlando, FL for a high-energy week of learning, connecting and sharing what works. . Training Industry Conference and Expo, Raleigh, NC, June 16-18 2020. Bank Trainers Conference – Dallas, TX, June 23 – 25, 2020.

Calendar 52

Calendar Brandon Hall CLO Streaming 52

Allison Rossett

MAY 23, 2013

Mobile was the buzz at the ASTD International Conference in Dallas in May, 2013. Ultimately, the core question should be about the business goals that are top of mind. How can a retailer use mobile performance support to deliver business impact? For everyone else, it is a useful refresher on core customer service concepts.

Performance Support 183

Performance Support Support Performance Association 183

KnowledgeCity

DECEMBER 21, 2021

By emphasizing the central role that a learning culture plays in staff development and customer service quality, you’ll be projecting a positive image to both job applicants and the public. As you may know, TED talks are “influential videos from expert speakers on education, business, science, tech and creativity.”

Culture 52

Culture Diversity Training Organization Newsletter 52

Trivantis

MAY 2, 2012

Lectora User Conference 2014. Your Annual e-Learning Conference. Lectora User Conference Showcase: But Does It Work? She also has presented for the LOMA Training & Management Development and Customer Service committees and the New England Lectora Users Group. Social Learning and Social Business.

Lectora 40

Lectora Conference CourseMill Authoring Tools 40

Axonify

JANUARY 29, 2016

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. Axonify : Most large organizations have an LMS in place. JD Dillon: Trends.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Axonify

JANUARY 29, 2016

An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. JD authors his own Just Curious Learning Blog and speaks regularly at the industry’s top learning conferences. Axonify : Most large organizations have an LMS in place. JD Dillon: Trends.

Metrics 100

Metrics Association LMS Association Learning Management System Performance Support 100

Degreed

DECEMBER 15, 2021

Many organizations have relied on competency models for measuring performance since they entered the business conversation. The ability to make business decisions would be a competency. Business leaders very rarely think of work to be done in terms of attributes, behaviors or competencies. We’re making it simple.

Skills 98

Skills Agile Attitudes Behavior 98

Unboxed

APRIL 27, 2020

Custom In-House Training Methods. Losing an employee is one of the most expensive issues a business can experience. It’s highly specific and geared toward employees learning the ropes of your business. Tailoring to Your Business. Follow Follow Follow. A lack of training. Advantages of Internal Training.

Methods 65

Methods Custom Training Train 65

Litmos

JUNE 12, 2018

The unified suite of cloud solutions supports all front-office functions, such as consumer data protection, marketing, commerce, sales and customer service. Overall, SAP C/4HANA enables businesses to manage the customer experience by putting the customer first. The Prize is Right.

SAP 59

SAP Conference Apple Virtual World 59