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Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Bill Whitmore, CEO of AlliedBarton Security Services began the morning with a keynote on how to drive business performance through leadership branding. He mentioned leaders should be expected to drive performance and deliver people and that a brand is a reputation created by behaviors.

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How to Conduct a Customer Service Assessment

ProProfs

One of the best things you can do to avoid the heartbreak of high customer churn and the accompanying reputation damage is to build better customer service teams using customer service assessments. Besides product knowledge, customer service agents must also be aware of the policies and regulations of the business. Reference Check.