How to Easily Create Powerful Customer Education

Spark Your Interest

Customer Education is the most underestimated competitive advantage organizations have. And while traditionally it applied to businesses selling widgets or software, customer education now also applies to governments, and non-profits, who have a product or service.

A Video Based Approach to Customer Service Training

Infopro Learning

Today providing good customer service can give your organization a huge competitive advantage. You might be surprised to hear that some of the most successful customer service training programs don’t focus on products or services. Blog Customer Service Training

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Driving Business Growth with Customer Education [Webinar]

Cloudshare

Perhaps you were already considering moving training virtual , or in the middle of trialling a new way to manage customer and employee education. Here are just a few examples of why customer education = business growth. When customers love you, they tell their friends.

Selecting the Right Authoring Tools to Create Your Custom eLearning Solution

Infopro Learning

A common challenge business faced this year was the growth of their remote teams. They needed to quickly develop online learning programs that were aligned with organizations new business goals. Top 4 Types of Custom eLearning Development Tools.

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Your customers are the source of revenue for your business, and paying attention to them can be the difference between them closing the deal as happy new customers or walking away. Why you Should Listen to Your Customers.

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5 Steps to Create High Quality Custom eLearning Experience

Infopro Learning

Current trends and events have made custom eLearning solutions an increasingly popular option. Custom eLearning helps employers remove barriers to training and development while providing a more personalized learning experience. In these cases custom eLearning is the perfect solution.

Custom Content Benefits Both Businesses and Employees

Coreaxis

Whether it’s online shopping, trips to the pharmacy or music and television streaming platforms, people have significantly improved experiences when they are approached with custom offerings. The post Custom Content Benefits Both Businesses and Employees appeared first on CoreAxis.

Four Ways to Utilize Customer Education To Deliver Dynamic Results

Dashe & Thomson

In recent years, customer education and training has become a large part of the learning and development field. Companies are beginning to understand the utility of an educated customer base and are developing training solutions to improve business outcomes.

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Three Ways Customer Service Businesses Are Pivoting to Weather COVID-19

Wisetail

We show you three ways customer service businesses are pivoting to weather COVID-19 through curbside delivery and online classes. The post Three Ways Customer Service Businesses Are Pivoting to Weather COVID-19 appeared first on Wisetail LMS. All L&D Best Practices

10 Tested Tips to Help You Ace Customer Service Training

Infopro Learning

As we move forward in 2021, more companies plan to focus on improving customer experiences. This is not surprising if you consider the fact that 85% of buyers will pay more for a better customer experience (1). Develop a Business Aligned Learning Strategy.

Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In both cases, employee learning directly influenced our customer experience. In both cases, learning also affected business outcomes, but not in the same way. Wineries depend heavily on customer discretionary income. Successful high-end wineries know which aspects of their business directly influence customer decisions.

Business Process, customer experience, IoT!

Origin Learning

Can IoT prove to be an integrating factor for diverse businesses in a dynamically-evolving digital environment? Therefore, finding specific customers and specific customer problems becomes even more critical,” entrepreneur, adventurer, and occasional geek Alec Saunders has said. IoT is all about re-imaging things: business process, customer experiences. The post Business Process, customer experience, IoT!

4 Types of Customer Service Training Methods

Infopro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. This helps employees learn how to best provide customer support.

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. It’s not just because it’s the hottest segment of the extended enterprise learning market, but because it’s a fascinating specialty that blends marketing, instructional design and business strategy. Bill is one of the few people in the world who truly has a finger on the pulse of customer education.

Learning Challenges for the Insurance Business in the New Normal

Infopro Learning

The last year had seen some extraordinary business shifts that were not expected for a very long time. While the insurance business was already undergoing a lot of significant changes before the pandemic, the novel Coronavirus added to the challenges that were underway.

How to Measure Customer Value (And Why It Matters)

Talented Learning

Today we feature advice about customer value metrics from Laura Patterson , President of VisionEdge Marketing. Business-minded learning professionals will find her guidance practical, relevant and useful. ” The C-suite considers these individuals indispensable because they excel at proving how their marketing initiatives contribute to business impact. And how can you reflect this in customer-focused metrics? ” Why Value Creators Put Customers First.

How to Exceed Customer Expectations During the Coronavirus Pandemic

KnowledgeCity

If it’s been hard for you to keep your business afloat while also maintaining stellar customer service, you’re not alone. The disruptions that businesses have felt as a result of COVID-19 are staggering. Now is not the time to let your customer service standards slip. Instead, take this time to enhance your customer service skills—reflect on who your customers are and what products or services you can offer them. Best Practices in Customer Service.

Dealership Employees Need Training on KPIs to Achieve Overall Business Goals

G-Cube

increase in customer retention, and tremendous increase in “Good Value for Cost of Service” scores. They achieved this through customer engagement training rolled out for their frontline staff at all dealerships. A good approach here is to train them on not just how to achieve their KPIs but to explain to them the importance of the KPIs, how they impact overall business and tying it back to how it impacts the engineer’s personal life and career goals.

What is Customer Training? (And how an LMS can help)

Docebo

One of the audiences for whom training will provide massive returns is your customers – not only will they appreciate having a centralized space to refer to when they have questions, but it will help them see results quicker. Let’s take a deep-dive into the importance of a customer training program and how you can make it work for your business. What is a Customer Training Program? Why is Customer Training important? Benefits of Customer Training.

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Connecting with Customers during Coronavirus

Litmos

Apple isn’t the only company that’s changed its customer training. The pandemic has changed the way we connect with each other, and that extends to your customers as well. Why train your customers? They’re also 92% more likely to return as paying customers.

What’s Your Business Case for External Training?

Talented Learning

In fact, as a recent McKinsey analysis puts it, digital business has fast-forwarded 10 years in only 90 days! The New Decision Driver: Opportunity Cost For numerous organizations, the initial business case [.]. The post What’s Your Business Case for External Training?

3 Business Benefits of Providing Customer Service Training to Healthcare Professionals

TOPYX LMS

Customer service training benefits just about every type of company in any industry. Healthcare companies, in particular, can experience business benefits that lead to a better bottom line as a result of providing staff, from schedulers and finance professionals to doctors and nurses, with customer service training.

5 Ways to Customize Your E-Learning Experience

LearnDash

Learning from your learners can help you create a fantastic customized e-learning experience. In an age of personalized product recommendations and customizable apps, your learners are likely to expect customized e-learning experience when they sign up for your course. By delivering custom content to learners, you can help them have a more satisfactory course experience by directly addressing the things they value most.

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Great Custom Learning – 5 Secrets Revealed

Upside Learning

eLearning eLearning Business eLearning Development Custom Learning Custom Learning Solutions Let’s play a quick game of word associations. For each word listed below, think of the 1st thing that comes to your mind. Mobile phone 2. Friends 3. Learning Guessing the responses to the first two is quite easy. In all probability, ‘Can’t do without’ or ‘Fun’ will feature at the top. Now for […].

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How to Retain Customers by Making Your Expertise Indispensable

Northpass

Your knowledge or ability in a certain area is the reason you were able to attract customers and build a business in the first place. Customer TrainingEvery organization has a bank of institutional knowledge and expertise.

Custom Content Benefits Both Businesses and Employees

Coreaxis

Whether it’s online shopping,… The post Custom Content Benefits Both Businesses and Employees appeared first on CoreAxis. We live in an era where personalization is key. Resources eBook Guide

Building an Effective Business Case for Customer Training

ReadyTech

The key to expanding an organization’s customer training program is building an effective business case so your stakeholders can understand the cost and benefit of expanding your training program. For example, a strong business case addresses the pain points, describes the desired solution, provides potential cost savings and/or emphasizes the potential revenue generation — topics that your stakeholders may not have an understanding of without a formal business case.

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Consider with whom your organization does business. Do you have clients or customers who purchase your products or services, such as machines, software, or business processes? Do you have suppliers, vendors, or contractors who need to be aware of how your organization does business?

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. The premise is simple: To develop valuable relationships , organizations must involve customers in personalized experiences that are meaningful, genuine and useful. Business Implications. The Engagement Economy demands a different mindset – one that is intensely focused on creating customer value. 2) Customer Stickiness.

Developing Custom Learning Solutions that Meet Business Needs

dVinci Interactive

Developing Custom Learning Solutions that Meet Business Needs Supporting the largest haircare brand name in North America, Great Clips University develops custom learning solutions to meet the needs of franchise owners, hair stylists and corporate staff members. View Developing Custom Learning Solutions That Meet Business Needs.

Optimizing Customer Success through Engaging Customer Education

Thinkific

Reduced churn, customer retention, product adoption, and customer success. These are some of the most common goals for organizations and… The post Optimizing Customer Success through Engaging Customer Education appeared first on Thinkific. Articles Thinkific Plus elearning online course online education customer retention membership site business customer success customer success strategies customer journey customer education

What Top Business Leaders Are Saying About Custom Remote Learning Solutions

Dan Keckan

In this article, we will explore some of the best custom remote learning solutions as suggested by business leaders. As the ongoing pandemic is a massive paradigmatic shift, the need to adapt is growing more than ever, at a very fast pace.

Using Custom E-liquid Boxes for your Business

Learnloft

They will go for a product that either famous and known for their brand or the product that has an attractive packaging look, which, according to the customers, indirectly speaks of the quality of the product. Perfect choice for your business. Engaging the customers.

Adopting a Social Learning Model in Your Customer Education Program

Thought Industries

In customer education, we are always seeking new and improved ways to reach learners. In order to effectively engage current customers and also win new ones, our offerings have to be as engaging and rewarding as possible. Learning Business Customer Education Social Learning

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service. Not sure what the difference is between good customer service and great customer service? Why Does Customer Service Matter? Customer Service Training.

Custom Completion Certificates

BlueVolt

Tailor Recognition to Your Business Needs. In this video tutorial we'll show you how easy it is to create a custom completion certificate for any course or training track in the BlueVolt platform.