Mind The Gap! Watch Out for Business Knowledge Gaps

Time to Know

Many of us know the story of the tree of knowledge where Adam and Eve took a bite from that oh so dreaded apple… Imagine before the bite, if Adam and Eve could have known what knowledge they would have gained. So, what exactly is a business knowledge gap? Knowing is growing.

Skill Gap Analysis for Employees – The What, How and Why

Continu

Or do you need to hire more or different team members? Or do you need to add additional team member training before this new project is initiated? These are just some of the many scenarios where a skill gap analysis for employees makes sense. Why skill gap analysis for employees?

What Do I Need to Know About ADA Compliance Training in 2019?

KnowledgeCity

ADA compliance training needs to include how to create and implement proper ADA processes and policies so that managers and staff alike benefit from not only knowing the steps but actually following them. But, depending on the situation, accommodating could be the better business decision.

Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Why Do Engagement Metrics Matter? This concept quickly gained traction and is now considered a cornerstone of customer-centered marketing and digital transformation. Business Implications. Developing a customer strategy based on purchase readiness and long-term loyalty.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

customers”--that is, our organization’s leadership. change and innovation, executives see huge gaps. Have we moved the needle on business. So how can we do better? Development experts know, however, that. impact our business leaders seek … and we.

Customer Education: The Complete Guide For Your Business

LearnUpon

When a customer buys or signs up for your product or service, you both want the same outcome – for them to be successful. Your customer has a problem, and you want to be the solution. But, how do you increase the chances of this happening? The answer: customer education.

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Do You Need to Update Your Training Program?

Avilar

Or to know when it’s time to update your computers. But how do you know when it’s time to update your training program? Do you have a learning culture that recognizes and celebrates all kinds of learning? The post Do You Need to Update Your Training Program?

5 Approaches on How to Identify Skill Gaps at Work

eFront

There will always be what we call ‘skill gaps’ – at any workplace, in any industry. However, for result-driven businesses – where leveraging on employees’ performance is of the utmost importance – skill gaps are the biggest detriment to attaining business goals.

Why It’s Your Job to Close the Skills Gap and How You Can Do It

Pract.us

You’re the best person to bridge the skills gap for your team. Economists and researchers like to argue about whether there’s any evidence for a skills gap, but as a recent article in Inc. You have a skills gap. Businesses aren’t investing in training programs.

Is Your Business Data Really Worth Keeping?

Talented Learning

Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. Business Data: Blessing and Curse. For business, data is the lifeblood of digital transformation.

Move Beyond Learning to Applying: A Modern Management Development Program

customers”--that is, our organization’s leadership. change and innovation, executives see huge gaps. Have we moved the needle on business. So how can we do better? Development experts know, however, that. impact our business leaders seek … and we.

How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

skills gap ” problem. So increasingly, non-profit associations must compete in a “for-profit” manner to win business for their continuing education programs. What is the “Skills Gap” Problem? “Skills Gap” Solutions.

Fill in the Gap with PowerPoint Graphics

eLearning Brothers

A big part of business, and even eLearning, is trying to determine the difference between where you are at and where you want to be. How do you get there? we’ve got the perfect PowerPoint graphics to help you to fill in the gap!

Do You Know How to Create an Actionable Learning Strategy?

CLO Magazine

For another, when they do review and/or develop learning strategies, those strategies don’t always mesh well with business priorities. Learning delivery is important, but strategic alignment between learning and the business should be a key focus.

Is your company know-how about to leave? How to close the skills gap before it opens.

Pract.us

When people take their know-how with them, the whole team suffers. If you own a business or manage a team, you deal with employee turnover. In particular, you have to make sure that exiting employees don’t leave a skills gap in their wakes. Stop reading and go do it.).

State of the Front-Line Manager

Learning- Doing Gap Page 18 5 The Root of the. Whatever names you use, do you see. do is neither unduly complicated. Before you do, would you like an overview of the. customer service group, shift managers in your retail. BUSINESS • • • • • •. •. •.

Closer Collaboration with Colleges Can Close the Skills Gap

CLO Magazine

As businesses turn to community colleges to train talent, some analysts say it just might help close the skills gap many employers are facing. Closing the Skills Gap. If there are skills gaps, the governors and the mayors know what they need in their local communities.”.

Do You Know Where Your 2019 elearning Budget Should Go?

Enyota Learning

They turn to eLearning for the immense scope of application, cost-effectiveness, and customization capabilities. This is answered by asking another very important question: How do I Plan My eLearning Budgets for 2019? The post Do You Know Where Your 2019 elearning Budget Should Go?

Everything You Should Know About Agile eLearning Before Investing

Your Training Edge

These statistics indicate that eLearning is slowly becoming part of modern lives, and investors should be aware of how it may impact their businesses. This post presents everything you should know about agile eLearning before investing.

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Customer Education: How Smart Technology Companies Lock-In Value

Talented Learning

How Well Do You Know Your Customers? In this era of data-driven marketing, successful businesses have learned that the more you know about your customers, the more your company is bound to grow. How Well Do Your Customers Know You ?

4 Ways to Close the Learning-Doing Gap for Front-Line Managers

LEARNING-DOING GAP FOR. FRONT-LINE MANAGERS 4FOREWORD We’re in business to help organizations. struggle to do this well for is front-line. learning-doing gap. leader and business manager, they feel good about the quality. know the business impact of.

How to Spot a Training Opportunity for Businesses

LearnDash

A missed training opportunity could cost an organization thousands of dollars in lost productivity, dissatisfied customers, or failed compliance tests. Because of this, it’s important for businesses to be able to identify the sweet spot between training offered to early and that offered too late. Businesses need a faster way to bring new hires up to speed. In either case, many companies find that the most expedient way of closing the gap is to train new hires themselves.

Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

EPISODE 19 – TOPIC SUMMARY AND GUEST: On our previous episode , we talked about the increasing popularity of customer success programs among high-growth companies – especially software-as-a-service (SaaS) vendors. But what role does customer education play in this process?

Can Your LMS Do THIS?

Avilar

But did you know an LMS can help match employees to job openings? In this case, we worked with the agency to develop a customized planning tool for its annual intern program. Supervisors and mentors also assessed interns’ skills, to capture a multi-rater view of skills and skills gaps.

The complete guide to effective customer service training

TalentLMS

All companies are different, but all companies that survive have one thing in common: they’re customer-driven. After all, what’s a company without its customers? The tricky part is that making customers happy isn’t as easy as it used to be. What is customer service training?

Powerful Employee Learning for Small Businesses on a Budget

Pract.us

Small businesses don’t have a ton of money to throw at training. They have to fill skills gaps and onboard new people as efficiently as possible. So what can you do that will effectively help employees learn without killing the budget? What do they do well?

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7 Ways it Pays to Invest in Diversity Training

KnowledgeCity

Diversity seems to be the new business buzzword with companies increasingly eager to show their commitment to the idea of a diverse workforce by providing diversity training and initiatives. Appeal to a wider audience of customers.

The Benefits of Gamification In Business

Hurix Digital

Doing so even makes them happy. Gamification in business is the conscious integration of these game mechanics into existing processes to better engage users. In other words, it’s all about: Making it fun to do things that you have to do anyway.

Customer Training – Best Practices

eLearning 24-7

If your company, business, association and firm are one of the hundreds of thousands places out there that provide customer training, this post is for you. Not only that, but it will resolve and solve for that matter a lot of challenges, issues and even worries on the part of each and every one of them – i.e. your customer base. Some folks like to refer to customer training as customer education. Nowadays, the term is customer onboarding.

Social Learning & The Benefits of Employee Generated Content [Customer Story]

Docebo

In June 2017, Swisscom Enterprise Customers switched from a top-down L&D content generated approach to a social learning marketplace. Over the past year, I always get the same two questions: How do you motivate employees to embrace social learning and share their knowledge?

Everything You Need to Know About Why Customizable Courseware Rocks

eLearning Brothers

But on the off chance that you HAVEN’T heard all about our new and amazing Customizable Courseware and you want to know all about it, then the following articles are for you! Customizable Courseware for Creating Compassionate Customer Service Courses. “If

How Businesses Can Fix the Employee Knowledge Gap

Designing Digitally

Employee knowledge gaps are permeating the corporate world at a pace we don’t care for, and the chasm is only widening by the day. Such a massive volume of material means that employees don’t know what to find, where, or even what to focus on.

Top 4 Problems with Diversity Training and How to Fix Them

KnowledgeCity

But, do we really understand what it means in the workplace? Take a minute to think – how do you define a diverse workplace ? What about other issues, such as generation gaps, language and communication issues, and accommodation of beliefs?

What Is The Business Value of Online Learning?

LearnDash

How valuable is online training for businesses, and how can they calculate ROI? You’ve heard a lot about online learning, but how do you know it’s the best solution for your organization? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. However, there’s a good reason why online learning has proven to be such a popular choice with many businesses. Close the talent gap.

The Customer Support Skills You Need To Teach Your Team

TalentLMS

As many as 80% of businesses report that they provide excellent customer service, but only 8% of customers seem to agree. How is such a huge gap in perception possible? The Must-Teach Customer Support Skills. Understand: Empathy and compassion for customers.

Close the Coaching Gap

CLO Magazine

Not even the executive suite is safe from the changes sweeping business today. Business savvy has been taken to new heights. It is a strategic process that helps organizations attract and retain great leaders, enables executive teams to improve leadership and team performance, and supports senior executives responsible for making crucial business decisions and achieving outcomes. Executive coaching has the potential to close that gap.