3 Sales and Customer Service Training Tips to Drive Revenue During the COVID-19 Pandemic

TOPYX LMS

Now more than ever, businesses must take action to mitigate and prevent financial damage by evaluating and shifting business tactics and strategy. Customer Service COVID-19

The Importance of Listening to Your Customers (+How It Will Benefit Your Business)

Docebo

So, what about what our peers, managers, and customers have to say? In business, listening is one of the most important skills that you can have , especially if you take care of a team or have a customer-facing role. Why you Should Listen to Your Customers.

Custom 141

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Sales Analytics

Your Training Edge

But in a new economic environment, a closed sale is not necessarily the sole measure for effectiveness of the salesperson and the sales presentation. There are several ways to measure sales and all of them can be used together to get a good picture.

Why Product Training is Essential for Sales and Customer Support

InfoPro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Product Training is Essential for Sales and Customer Support

InfoPro Learning

Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? Product training is no longer a nice-to-have in today’s customer obsessed world.

Why Learners Lose Interest in Sales Training and How to Re-engage Them

TOPYX LMS

While all employee training is important, sales and customer service training is critical. This is because a company’s bottom line depends on the competence of its sales team. eLearning and Corporate Training Employee Training Sales Training

Sales 155

Onboarding Sales Reps to Enable Customers

dVinci Interactive

Today’s sales representatives need to bring value to customers. At Microsoft, the seller needs to educate the customer on how the product will solve business problems and enable opportunities. Sales Training Video Blog

Sales 141

Podcast 32: Building a Customer Education Business Case – With Bill Cushard of Learndot

Talented Learning

EPISODE 32 – TOPIC SUMMARY AND GUEST: If you’re a fan of Talented Learning, you know I’m obsessed with customer education. Bill is one of the few people in the world who truly has a finger on the pulse of customer education. What led you to customer education, specifically?

Enabling Medical Reps for Pharma Sales through eLearning Software

G-Cube

Virtual technology has made a significant difference in every business process. Amid the crisis, pharma companies are grappling with different challenges due to supply chain disruption, lack of communication with the customers, and the need to evolve business processes.

3 ways Custom Elearning can Improve Retail Sales Training

Learnkit

In today’s retail marketplace, the most successful sales representatives are educators. Their sales skills are built around a deep knowledge of product and service offerings. Here are 3 ways, custom elearning can improve your retail sales training: 1.

Sales 90

Human Capital Transformation to Solve Business Problems

InfoPro Learning

The most successful employee training programs are created to solve business problems. For example, your company may decide that they want to focus on improving the brands reputation to increase customer loyalty. This can be achieved by improving customer experiences.

Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In both cases, employee learning directly influenced our customer experience. Wineries depend heavily on customer discretionary income.

Customized Business Simulations: Understanding Its Advantages

Indusgeeks

Before you send your sales representatives out on the field and lose all your profit margins on a badly executed venture, there’s a better way of helping them navigate through the landscape of the company objectives and goals: Customized Business Simulations!

How Can a Customer Service eLearning Course Improve Sales?

eLearning Brothers

Good customer service is the key to any great business. Customers need to know that a company has their best interests at heart before continuing use of the companies goods and services. ” And that fundamental truth rings true for customer service.

Role of Enterprise LMS for Effective Sales Enablement

G-Cube

Thus, sales training needs to be effective enough that employees can onboard quickly, boost customer retention, and win deals. During these unprecedented times, sales teams must be well-prepared for every kind of virtual client interaction.

Why Custom eLearning Should not be Put on a Backburner Now?

InfoPro Learning

Off-the-shelf training will not be the best fit for specific skills and knowledge, eventually impacting your business results. Creating custom eLearning solutions anchor a plethora of business and learners’ needs to derive desired training goals with optimum ROI.

Custom 274

The 29 Costly Implications of Losing Customers

Your Training Edge

A lost customer means lost feedback and the opportunity to improve. A lost customer means lost sales and revenue that is lost forever! A lost customer causes asking, “Why didn’t we recognize the problem before losing them?”

Cost 151

Good vs Great Customer Service

Unboxed

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? Why Does Customer Service Matter?

Product Training for a Distributed Sales Force

InfoPro Learning

After discovering a widening performance gap across the sales team, the company partnered with Infopro Learning to address the rapidly-evolving business challenges. Download the case study to learn: How a leading global media company increased sales by 7% through product training.

ATD’s new research report – Sales Onboarding: Launching Productivity

Upside Learning

Sales has been transformed over the years as customers have become more educated with access to information on demand. The Sales teams need to be at the top of their game both on knowledge and skills to win business in this new world.

Three Questions to Ask Before Becoming a Sales Manager

Your Training Edge

To be a sales manager, a successful one, you must have certain skills and an action plan. But if not to sink deeply into every detail of this profession, everyone who wishes to work in the sales management must answer three questions which help to realize if he really wants that position.

Sales 141

Sales Onboarding Certifications for Better Customer Conversations

Allego

In the same way, you don’t want to wait until after sales onboarding when a new batch of reps are already out in the field putting up low win rates and discounting heavily before you assess their ability to handle key components of customer conversations. Handling sales objections.

7 Sales Training Tech Predictions for 2020

Allego

Successful companies are integrating training—once a siloed function—into all aspects of their business. Today, both sales reps and customers expect immediate access to information and the ability to communicate in real-time. Evolution of Personalization and Customization.

LMS: External Customer Service

Your Training Edge

A Learning Management System can be a valuable tool for not only your internal customers, but also your external customers. Consider with whom your organization does business. Do you share business or process with other organizations?

Key points in keeping customers happy with online sales

eFront

In the age of the internet, you can not overlook the opportunity presented by incorporating the internet as a sales channel to drive growth and sales for your business. A good sales rep will understand this and provide useful additional information where required.

Sales 94

Top 10 Sales Enablement Tools to Empower your Sales Force

Kitaboo

What is a Sales Enablement Tool? A sales enablement tool/ platform provides your sales force with all the resources they need to engage with prospective buyers and increase the chances of a sale. Here are some of the best sales enablement tools: 1.

Moving Away from Traditional Learning: Custom Features Supported by Modern LMS to Deliver Effective Sales Training

G-Cube

Traditionally, organizations used to prefer instructor-led training (ILT) approach to train their sales employees. Training & development of sales professionals is essential to cater to their pertinent learning needs, without affecting their peak sales hours.

Sales 151

7 Technical Sales Engineer Training Topics that Drive Better Business Results

Cloudshare

As a wider range of technologically sophisticated products comes on the market, the demand for sales engineers is projected to grow 7 percent from 2016 to 2026, according to The U.S. In this blog, we take a deeper dive into the importance of training your sales engineers (SEs).

Creating A High Conversion Sales Funnel Using Video

mysimpleshow

The sales funnel is a visual metaphor describing the steps your leads take from their first introduction to your business to their first purchase. For the average business, a huge 79% of leads will never make a purchase. Helper explainer videos videos sales funnel conversions

Boosting Sales Performance with Modern Learning Platforms

Docebo

Effective sales enablement means getting the right information into the hands of the right people, at the right time. It is therefore imperative that your sales staff has is trained effectively to ensure they’re communicating your product effectively to prospects in the field.

What Is Embedded Business Intelligence and Why Businesses Will Need in Going Into 2019

Your Training Edge

Embedded business intelligence (BI), also known as embedded analytics, is simply the integration of reporting and analytical tools into a business and its various applications. That said, here are some of the benefits of embedded BI: Embedded BI improves the Performance of the Business.

Sell Training? Here Are 5 Steps To The Perfect Sales Email

Accessplanit

As social distancing measures are lifted, your sales and marketing function needs to be operating effectively and efficiently in order to get your courses filled. From attracting new business to nurturing existing clients, you need to find the message that resonates with your prospects.

Sales 64

7 Ways to Enable a Virtual Sales Team

Allego

Before March 2020, at least 70% of sales calls were virtual, according to Forbes. As the country begins to reopen, we’re still far from business as usual—especially for sales teams. In-person meetings, sales kickoffs, and training sessions simply aren’t happening.

Sales 72

2 Proven Strategies for Duplicating Your High Sales Performers

Allego

Today’s post is by Colleen Stanley, President of SalesLeadership , a sales development firm. She is the creator of the Ei Selling System ®, a powerful sales and management training program that integrates emotional intelligence skills with consultative selling skills.

Why An LMS Is Critical To Creating Impactful Online Sales Training

eLearning Industry

Given the pace of business today, it’s never been more critical for salespeople to continuously learn in order to stay ahead of customer needs and expectations. Learning Management Systems Customer Service Training eLearning Course Sales eLearning eBooks Sales Team

Sales 88