Business Customer Service ILT ROI 
Dashe & Thomson
MAY 4, 2011
In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. The figure was highest among large businesses, 42% of which spent money on informal learning during the year. ILT vs. WBT vs. informal learning).
Dashe & Thomson
MARCH 22, 2011
Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Ive been looking for some ammo t.
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Dashe & Thomson
FEBRUARY 9, 2011
From the business perspective, however, networking isn’t only helpful, it is mandatory. Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. So how do you build your network?
Dashe & Thomson
MARCH 6, 2011
While we may like to believe that directing and guiding our learners to new understanding is the most effective way to educate, the traditional Instructor-Led Training (ILT) model fails to recognize that our learners have changed. Blend Your “Content-Heavy” Courses. Download the whitepaper » Blog this! Ive been looking for some ammo t.
Dashe & Thomson
DECEMBER 30, 2010
Analyzing the ROI of Social Media in Training | Social Learning Blog - May 3, 2011 [.] Download the whitepaper » Blog this! instead choosing to learn from those around him (check out Jon’s post on peer-to-peer learning here). This is without a doubt the first time I’ve ever heard anyone say they hate reading. Ive been looking for some ammo t.
Dashe & Thomson
MARCH 2, 2011
Simply put, in most cases failed EHRs suffer from the same symptoms that are seen in countless other IT implementations: insufficient staff buy-in, insufficient training, and an ROI that is often slow to make itself apparent. Up until now the effects of these failed implementations have amounted to little more than lost opportunities.
Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
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