LearnDash

JUNE 17, 2021

Is online training for businesses worth the investment? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. For others, a specialist may provide the personal training learners need to grasp a complex scenario. Here are just a few of them.

Compliance Training 287

Compliance Training Online Learning Business Online 287

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Company’s core values. Company’s core values. Product training .

Customer Service 52

Customer Service Services Diversity Training Custom 52

Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

Customer Service 89

Customer Service Sales Services Custom 89

eLearning Brothers

JUNE 2, 2017

Every business has a mission, a purpose that it hopes to serve, or some kind of need it wishes to fulfill. For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

Customer Service 114

Customer Service Courseware Services Custom 114

Infopro Learning

APRIL 24, 2021

In today’s disruptive business environment, agility is pivotal to success, and how you onboard employees make a difference. The most successful onboarding programs are now strategically aligned with the business’s unique needs and goals. Stage 1: Assessing Business Needs. Solution Overview.

Business 294

Business Case Study Blended Learning Simulations 294

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Ed App

MAY 3, 2022

Using tools to improve retail customer service is essential to help onboard, train, and manage your employees. To help you with this, we’ve rounded up 10 tools to improve retail customer service to help rack up sales and meet your goals. Tool to Improve Retail Customer Service #1 – EdApp. Cost: Free.

Customer Service 40

Customer Service Services Authoring Tools Custom 40

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Infopro Learning

JULY 9, 2021

In addition, having the ability to answer any questions is critical to delivering quality customer service. As we begin to move forward, many businesses have decided to adopt more flexible workplace models. These learning modules guide learners through the life-like scenario they may encounter on the job. Final Note.

Knowledge 410

Knowledge Productivity Product Program 410

Capytech

JANUARY 18, 2024

The Business Case for Continuous Learning in the Workplace Continuous learning is where employees are encouraged and supported to constantly upskill, reskill, and refresh existing skills. Here is the business case for continuous learning. Establishing continuous learning in a workplace is a big undertaking, so what is the payback?

Business 106

Business Agile ROI Performance Support 106

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

Customer Service 59

Customer Service Services Custom Brandon Hall 59

Infopro Learning

JANUARY 21, 2021

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase. Solution Highlights. Step 1: Planning. Step 2: Designing.

Knowledge 380

Knowledge Productivity Product Blended Learning 380

Schoox

MARCH 19, 2024

Businesses often point to assessment scores and completion rates as measures of success for workplace learning, but L&D experts know this doesn’t tell the whole story. The Kirkpatrick Model Explained Level One: Employee Reaction The first level in the Kirkpatrick Model focuses on learner engagement.

Kirkpatrick 64

Kirkpatrick Business Effectiveness Help 64

Academy of Mine

NOVEMBER 25, 2020

Why You Ought To Lean On eLearning for Your Customer Service Training Obviously having a top-tier customer experience team should be high on the list of any business hoping to thrive in the coming year, but why make eLearning a part of that equation? Investing early in a high-quality LMS saves you money in the long run.

Customer Service 40

Customer Service Services Blended Learning Custom 40

eFront

DECEMBER 17, 2013

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. This is why it is imperative that businesses invest in quality programs.

Customer Service 98

Customer Service Services Custom Training 98

Infopro Learning

APRIL 19, 2021

Some businesses are planning to adopt a fully remote model, others are selecting a hybrid option, and a few still plan to return to working in the office full time. Today’s disruptive business environment calls for increased business agility. Many organizations are changing the way the day-to-day work environment operates.

Diversity Training 409

Diversity Training Compliance Training Custom eLearning Development eLearning Strategy 409

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 59

Customer Service Services Custom Streaming 59

TOPYX LMS

MARCH 12, 2020

While all employee training is important, sales and customer service training is critical. If sales employees can’t secure and retain new customers, close sales, upsell, and cross-sell, businesses are in trouble. This is because a company’s bottom line depends on the competence of its sales team.

Sales 173

Sales Customer Service Learner Training 173

Acorn Labs

APRIL 16, 2024

Performance review conversations are often useless interactions that don't drive employee or business success. We'll dive into how you can turn performance conversations into impactful interactions to drive business success. Not only that, but those goals also need to be aligned with business strategy.

Conversation 52

Conversation Performance Support Performance Learner 52

Instancy

MARCH 19, 2024

Introduction: In today’s fast-paced business world, competency-based learning has emerged as a powerful tool for driving organizational success. In this blog post, we will delve deeper into competency-based learning in a business context. Let’s dive in!

Business 59

Business ROI Agile Assessment 59

Absorb LMS

NOVEMBER 30, 2018

Having software that can play well with others improves your business and integrating your LMS is no exception. Integrations make it easier than ever to elevate the benefits of a software suite while simultaneously cherry-picking the very best software to meet each business need. 3. Sales & Customer Service.

Integrate 151

Integrate LMS Business Blended Learning 151

PDG

APRIL 24, 2018

An investment in employee engagement initiatives can lead to improved business outcomes, according to a 3-year study cited in the Journal of Occupational and Organizational Psychology. The study conclusively established a direct causal link between employee engagement and customer satisfaction. 1 Forrester Customer Service Index.

Customer Service 40

Customer Service Services Personal Personalization 40

Integranxt

DECEMBER 12, 2023

In an era where technology drives progress, Artificial Intelligence (AI) emerges as a pivotal force in reshaping the business landscape. The integration of AI into various business processes is not just a trend but a substantial shift towards smarter, more efficient operational models.

Solution 52

Solution Guide Business Predictions 52

Capytech

APRIL 28, 2021

How E-Learning Can Help Digital Transformation Initiatives in Your Business. Digital transformation is a crucial strategy for more and more businesses in the UAE and Saudi Arabia. It is essential if you want to remain competitive in increasingly challenging markets, and to meet the expectations of customers.

Digital 116

Digital Business Help Cloud Computing 116

Infopro Learning

MAY 21, 2021

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

Customer Service 418

Customer Service Services Custom Compliance Training 418

The Logical Blog by IconLogic

AUGUST 27, 2013

Perhaps when we want to stimulate learning, we should strive to put our learners in a good mood first. Let's say you're designing eLearning to demonstrate to new employees how to create the best customer service. Should you tell a tale of customer service gone wrong that caused the company to lose business?

Cognitive 221

Cognitive Learner Customer Service eLearning 221

Learning Pool

APRIL 8, 2022

Due to the complex nature of remaining compliant as a business, Babylon implemented several different approaches to learning over the years, across different areas of the business. The company will also use the new LMS feature, LMS Pulse; a plug-and-play solution that triggers automated and personalized workflows for learners. .

Culture 91

Culture Brandon Hall Business Help 91

Paradiso

OCTOBER 24, 2023

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. High turnover rates or a busy call center floor can make training challenging. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

Authoring Tools 91

Authoring Tools Diversity Training Compliance Training Simulations 91

LearnDash

JANUARY 31, 2019

How valuable is online training for businesses, and how can they calculate ROI? Many businesses have ample need for more efficient training, whether it be for new hires, continued learning, or leadership development. For others, a specialist may provide the personal training learners need to grasp a complex scenario.

Compliance Training 153

Compliance Training Online Learning Business Online 153

Capytech

JANUARY 18, 2024

The Business Case for Continuous Learning in the Workplace Continuous learning is where employees are encouraged and supported to constantly upskill, reskill, and refresh existing skills. Here is the business case for continuous learning. Establishing continuous learning in a workplace is a big undertaking, so what is the payback?

Business 52

Business Agile ROI Performance Support 52

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Daily Dilemma Scenarios.

Customer Service 58

Customer Service Case Study Activities Services 58

Fly Plugins

DECEMBER 5, 2023

In the fast-paced world of online education, it’s essential to stay ahead of the curve and anticipate the needs of learners in the up coming year. As e-commerce continues to flourish, business owners need to leverage digital marketing strategies to drive growth and success. This is going to be huge for 2024.

Cyber Security Training 172

Cyber Security Training Diversity Training Ideas Create 172

eloomi

FEBRUARY 27, 2023

In this article, we will discuss the benefits of upskilling and reskilling your employees and how to implement the same within your business model. With the proper skills training, your employees can take on more complex projects and offer better customer service.

Business 52

Business Compliance Training Blended Learning Customer Service 52

LearnDash

FEBRUARY 16, 2021

Scenarios offer learners an opportunity to practice responses in a controlled environment. One of the biggest leaps most learners make as they grow a new skill is putting theory into practice. It’s inevitable that learners will bake a few bad cakes, hit a wrong cord, or write some buggy lines of code. Business negotiation.

Online Learning 198

Online Learning Online Customer Service Culture 198

Arlo Training & Events Software

APRIL 17, 2024

Topics include personalization and adaptive training delivery, data analysis on learners, to leveraging smart training tools and AI to transform insights from their analytics into impactful outcomes. Discerning Value: How can L&D and training professionals distinguish the hype from practical AI applications that drive business results?

Survey 105

Survey Global Trends Diversity Training 105

STRIVR

FEBRUARY 9, 2021

It’s no surprise that 97% of B2B technology buyers build a business case for purchase decisions. A business case is the best way to organize many stakeholders from various functional areas around objectives, expectations, and return on investment (ROI). VR engages learners more powerfully through immersion and physical engagement.

Business 80

Business Metrics Virtual World Customer Service 80