Business Customer Service Metrics Technorati 
The Learning Circuits
JULY 8, 2006
They would be the IT Help Desk and the Customer Service Center. So what is it that makes the Help Desk and Customer Service groups better at helping their constituents learn better. track very specific metrics regarding performance and learner response. If they do these things well, they get repeat business.
Experiencing eLearning
JUNE 10, 2008
RMC Vanguard is a mortgage company–able to do major increases in their business even with the economy not good for mortgage companies right now. Improves customer service b/c people have the right information–you aren’t working on a mortgage and discover halfway through that the rules have changed.
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