Business Customer Service Quality Theory 
Ed App
MAY 21, 2021
Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training. What is great customer service? Play nice.
Infopro Learning
JUNE 25, 2021
Businesses have developed new offerings to meet the evolving needs of customers. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Product knowledge training is an essential tool that helps sales teams improve their customer service skills.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ed App
MARCH 17, 2021
Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.
Mobile Coach
AUGUST 28, 2020
The optimistic idea that you just have to set up your bot and it would automatically learn and improve without any hand holding was more theory than reality. At Mobile Coach , we are living through these early stages of the learning curve for efficient and delightful customer service chatbots. Photo by Halacious on Unsplash.
Dashe & Thomson
MAY 11, 2011
For example, Harvard professor Andrew McAfee sums up the Strength of Weak Ties theory nicely, describing how acquaintances with whom we are less familiar are more likely to tell us things we don’t already know: … People we don’t know all that well are hugely valuable in our work. less big companies, for more than 20 years.
Dashe & Thomson
FEBRUARY 9, 2011
From the business perspective, however, networking isn’t only helpful, it is mandatory. Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. So how do you build your network?
Dashe & Thomson
FEBRUARY 23, 2011
Now let’s translate this to a business setting. Once skills are mastered, workers can figure out how to apply them in new ways to further business goals. Work to develop business ideas often happens in teams because the knowledge and experience of many is always better than one. At least we do if we want to keep learning.
Expert insights. Personalized for you.
59 
Let's personalize your content