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5 Customer Service Scenarios for an Elearning Course

Ed App

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

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10 SCORM Players

Ed App

SCORM players are nifty tools that allow you to view standalone training content in other applications or learning management systems. SCORM Player #1 – EdApp. EdApp is an award-winning LMS and an open-source SCORM player that allows you to play SCORM files with ease. SCORM Player #2 – SCORM Cloud.

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Top 11 best Call Center Training Software Solutions for Employee Development

Paradiso

Agents often serve as customers’ first point of contact, making their training essential to meet customer expectations. High turnover rates or a busy call center floor can make training challenging. This feature is invaluable for conducting virtual training sessions, especially for in-depth customer service topics.

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10 SCORM Authoring Tools

Ed App

SCORM authoring tools allow you to easily craft interactive courses that can be uploaded and managed on any SCORM compliant LMS. To help you choose one that’s easily interoperable and compatible with your team’s training needs, we’ve handpicked 10 SCORM authoring tools for you to consider. SCORM Authoring Tool #1 – EdApp.

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Boost Your Business Revenue by 60% using Customer Education Data

learnWorlds

In fact, a recent survey by Thought Industries demonstrates that customer training offers significant benefits across different business metrics , regardless of the industry. A customer training program also offers a wealth of data you can use to your advantage. Let’s see how using customer education data can help your business.

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Podcast Episode 8: The Business Benefits of xAPI – With Mike Rustici

Talented Learning

And what kind of real-world business benefits come from using xAPI? He’s best known as the founder of Rustici Software , where he advanced SCORM market adoption and developed its next-generation standard, the xAPI. SCORM and xAPI are perfect examples. First, let’s clarify the meaning of SCORM. Interesting.

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Top 10 training programs for small business teams

Ed App

Since you are reading this article, we are going to assume that you are looking for a training program for small businesses. For one, small businesses often operate in niche markets, so training materials need to be very specific and focused. Review this next list to find the best option for your team. Did we mention that it is free?

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