Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

Wisetail

APRIL 9, 2020

We show you three ways customer service businesses are pivoting to weather COVID-19 through curbside delivery and online classes. The post Three Ways Customer Service Businesses Are Pivoting to Weather COVID-19 appeared first on Wisetail LMS.

Customer Service 130

Customer Service Services Custom Business 130

Ed App

JANUARY 27, 2023

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way.

Customer Service 75

Customer Service Services Solution Custom 75

TOPYX LMS

APRIL 8, 2019

Customer service training benefits just about every type of company in any industry. Healthcare companies, in particular, can experience business benefits that lead to a better bottom line as a result of providing staff, from schedulers and finance professionals to doctors and nurses, with customer service training.

Customer Service 157

Customer Service Services Providers Benefits 157

TOPYX LMS

APRIL 14, 2020

Now more than ever, businesses must take action to mitigate and prevent financial damage by evaluating and shifting business tactics and strategy. Companies have a chance to drive sales and offset the recession caused by the pandemic by implementing specific sales and customer service training tips.

Customer Service 204

Customer Service Sales Services Tips 204

Integranxt

DECEMBER 26, 2023

Conversational AI : a term now synonymous with cutting-edge customer service. This innovative technology is not just a fleeting trend but a fundamental shift in how businesses interact with their customers. In the realm of customer service, Conversational AI is becoming indispensable.

Customer Service 52

Customer Service Conversation Services Custom 52

Capytech

APRIL 14, 2021

How to Improve Customer Service with E-Learning. Providing good customer service is critical to business success for almost all companies. Good customer service is not a given, though, and it doesn’t happen by accident. Instead, it requires good customer service skills.

Customer Service 116

Customer Service Services Custom Metrics 116

OpenSesame

FEBRUARY 4, 2021

Of all the industries struck by the pandemic, customer service was hit especially hard. The customer service industry has drastically changed, with many customers finding themselves frustrated, irritated, and anxious. . Many customers reported that their calls were “difficult.” The big takeaway.

Customer Service 98

Customer Service Services Custom Policies 98

Unboxed

APRIL 3, 2020

Good vs Great Customer Service. Good vs great customer service can make all the difference to your bottom line. Did you know that 84 percent of businesses that focus on customer service see an increase in revenue as a result? If you want to see revenue increase, start with customer service.

Customer Service 84

Customer Service Services Custom LMS 84

Designing Digitally

OCTOBER 8, 2021

Excellent customer service can be hard to come by these days. Companies, executives, and managers are shifting their mentalities, how they do business, and how they hire and retain staff. This is particularly true due to the recent ongoing pandemic and the rise of the gig economy.

Customer Service 94

Customer Service Services Custom Training 94

Learning Pool

MARCH 7, 2023

Las Vegas, NV: The Silver award for ‘Customer Service Success – All Other Industries’ was presented to Learning Pool at the gala evening for the Stevie ® Awards for Sales and Customer Service 2023 at Caesars Palace on Friday 3rd March 2023.

Customer Service 90

Customer Service Services Custom Compliance Training 90

Hurix Digital

JANUARY 6, 2023

A substantiated framework of adequate workflow for transforming your business on the digital platform is necessary. Whether your business is a progressive small-scale start-up or a fully-fledged developed enterprise, all businesses’ basic foundation is laid down on customer satisfaction.

Customer Service 52

Customer Service Custom Services Diversity Training 52

Jigsaw Interactive

MAY 18, 2022

As a consumer, when was the last time you walked out of (or disconnected from) a business transaction with a smile on your face because your experience was entirely pleasant and exceeded your expectations? Businesses risk $494 billion as a result of serious customer problems. Customers Have Nowhere Else to Go. Statistics.

Customer Service 52

Customer Service Services Custom Statistics 52

Ed App

MAY 21, 2021

Have you looked at the contents of your customer service training manual lately? That’s because the definition of “great customer service” is always evolving. Sign up for Free and Start Using The Best LMS Platform for Your Customer Service Training. What is great customer service? Play nice.

Customer Service 59

Customer Service Services Custom Guide 59

Ed App

JANUARY 30, 2022

Identifying the most important customer service training topics is a crucial step in developing your employees, and ensuring that they are fully equipped with relevant information and vital skills in representing the business with your customers. Company’s core values. Company’s core values. Product training .

Customer Service 52

Customer Service Services Diversity Training Custom 52

TOPYX LMS

MARCH 12, 2018

When a customer has a good experience with a company, he or she tells about 9 people on average. 1 This means that great customer service is one of the most effective (not to mention free) modes of advertising for businesses. 2 Clearly, the power to build up or tear down a business is in the hands of customers.

Customer Service 113

Customer Service Services Custom LMS 113

Edume

SEPTEMBER 22, 2023

In today’s rapidly evolving business landscape, customer expectations are higher than ever. Therefore, in order to meet and exceed these expectations, businesses must look to enhance their customer service.

Customer Service 40

Customer Service Services Custom Ideas 40

ej4 eLearning

DECEMBER 12, 2019

We know it’s more costly to gain a new customer than it is to retain a current one. Customer care, customer relations, or customer service are synonyms for the teams responsible for protecting this part of the business.

Customer Service 98

Customer Service Services Custom Teams 98

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Infopro Learning

JUNE 19, 2023

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. Infopro Learning understands the importance of aligning learning initiatives with the overall business strategy of an organization.

Services 221

Services Management Agile Metrics 221

Ed App

DECEMBER 21, 2021

Equipping your team with tips for quality customer service is essential so they can help customers find value before and after their purchases. This goes to show how customer service is central to every business’s operations. Tip for Quality Customer Service #1 – Sharpen your product knowledge.

Customer Service 52

Customer Service Quality Services Custom 52

Infopro Learning

NOVEMBER 10, 2022

Corporate learning strategies are frequently aligned with overarching business objectives, providing employees with guidelines to learn and work toward those objectives. Why Should Organizations Align Corporate Learning Strategy with Business Goals? How Learning Leaders Can Align L&D Strategy with the Business Strategy.

eLearning Strategy 352

eLearning Strategy Corporate Learning Corporate eLearning Learning Strategy 352

Axonify

MARCH 5, 2018

Customer service is important to most businesses but when you work for a telecom company?—?it So determined, in fact, that the company made it a top business priority. As a first step, BT decided to conduct a survey to find out what its customers wanted. Reaping business results from a solid strategy and solution.

Customer Service 160

Customer Service Services Custom microlearning 160

Ed App

MARCH 24, 2021

Why Improve Customer Service Skills? Customer service is an essential aspect of any business. It is this support for your customers both before and after selling them a product or service that creates an impression upon them which will guide their next purchase. That can help reduce miscommunication.

Customer Service 52

Customer Service Services Custom Skills 52

Ed App

MARCH 15, 2021

Free customer service training courses are free courses that can train your customer service team on the various aspects of good customer service. These courses are important because customer service goes hand-in-hand with quality products. The course is not generic.

Customer Service 52

Customer Service Services Free Custom 52

Inkling

MAY 16, 2016

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. We continue with the series this week to help empower business owners and managers to more accurately assess the success of their businesses.

Metrics 124

Metrics Customer Service Services Custom 124

Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

Customer Service 89

Customer Service Sales Services Custom 89

GoSkills eLearning

MAY 16, 2023

Find out how to use AI in customer service to maximize the potential for improved prediction, personalization, and efficiency.

Customer Service 52

Customer Service Services Custom Predictions 52

Jigsaw Interactive

MAY 21, 2022

You don’t have to be a mathematician to understand that losing customers costs money and is generally bad for business. And you don’t have to be a psychologist to understand that poor customer service equals unhappy customers equals lost customers. How to Prioritize Customer Service.

Customer Service 40

Customer Service Services Cost Custom 40

Ed App

JANUARY 12, 2023

It doesn’t take an expert to see the importance of investing in training and elearning courses for your customer service representatives. With a team who knows how to handle different customer behaviors and deliver a great service experience, you’ll get to keep a steady stream of new customers and secure long-term business success.

Customer Service 40

Customer Service Services Custom Course 40

Ed App

MARCH 17, 2021

Here are 10 customer service remote training activities. Customer Service Remote Training Activity #1 – Internal courses and knowledge testing. There are numerous LMS systems out there for managers and course creators to create courses for employees to learn and improve their existing customer service skills.

Customer Service 52

Customer Service Activities Services Custom 52

eLearning Brothers

JUNE 2, 2017

Every business has a mission, a purpose that it hopes to serve, or some kind of need it wishes to fulfill. For most businesses, one could argue that their mission is to serve those that patronize their products and services. If that is the case, such businesses ought to make customers and clients their top priority.

Customer Service 114

Customer Service Courseware Services Custom 114

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Better customer retention. Lost revenue.

Customer Service 124

Customer Service Cost Services Custom 124

Inkling

MAY 9, 2016

So when we came across Forbes’ blog post identifying five crucial customer-centric employee traits , we were intrigued. Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Specifically, quick-service restaurants (QSRs), retail organizations, and hotels.

Metrics 100

Metrics Customer Service Services Custom 100

Professional Online Learning | ecadema

MAY 10, 2022

Since on-the-job training is an essential part of learning, it helps in the development of the business that a company is involved in. There can be some isolated incidents of poor customer service but they can be worked upon in a better way from time to time. What are the reasons for providing employees with on-the-job training?

Customer Service 52

Customer Service Job Services Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

Customer Service 52

Customer Service Services Blended Learning Custom 52

Academy of Mine

NOVEMBER 25, 2020

The results are in, and the consensus is that customer service is the last remaining bastion of substantial differences for companies in competing industries. That’s according to Gartner VP Tiffani Bova , a titan of business analysis. Why You Ought To Lean On eLearning for Your Customer Service Training.

Customer Service 52

Customer Service Services Blended Learning Custom 52