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If they tell you it is “guaranteed&# they are providing you inaccurate information OR are going to roll out an upgrade with bugs and issues which will need to be fixed. If they say “I don’t know&# , I love to say, “Okay, who can you ask and can you have them call me by COB (Close of Business) today?&# Unless your administrator or perhaps yourself has programming skills such as CSS, DHTML, PHP, HTML, MYSQL, etc.