Customer Engagement Metrics: What Marketers Can Teach Learning Pros

Talented Learning

Today we feature engagement metrics advice from Laura Patterson , President of VisionEdge Marketing. Why Do Engagement Metrics Matter? In other words, according to Gallup research , engagement metrics matter. Business Implications. 3 Powerful Engagement Metrics.

Top 10 Training Metrics

Your Training Edge

If you’re not sure where to start, these Top Ten Training Metrics can help. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start. Dollar figures and unit sales make good metrics, but be sure to balance any metric with other factors that can influence sales numbers. ROI has long been a “catch all” metric.

What Are Your Training Metrics Actually Measuring?

Your Training Edge

Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). Other people have suggested implementation, application, business impact, and ROI. business impact).

Training Mojo: How to Align Training Metrics with Company Metrics

Your Training Edge

Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Follow five steps to help you align your department’s metrics with the company’s metrics. But, if your metrics do not align with the company’s overall metrics, how can you measure your department’s actual contribution? Now you can create your metrics.

Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

Since the start of the digital age, we’ve all been swimming in business data. Imagine how much more you could achieve by investing some time and effort to put metrics on your side. Here are three of the most memorable examples: Lesson 1: Find Your “North Star” Metric.

Jay’s new book on learning metrics

Jay Cross's Informal Learning

Blurb : Chief Learning Officers and training directors are struggling to convince executives they are making a difference. To be successful, they must think and act like business people. This takes more than jargon and metrics. Business is about making sound decisions.

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

The levels of usage and their sophistication around what businesses are really doing with the mobile are still not being able to show really a great change. Mobile learning metrics. Bryant Nielson – Managing Director of CapitalWave Inc.–

Is Your Business Data Really Worth Keeping?

Talented Learning

Daniel is an author, speaker, blogger and educator who works with leading technology brands to help businesses around the world embrace the benefits of digital transformation. Business Data: Blessing and Curse. For business, data is the lifeblood of digital transformation.

The Top 5 Things Organizations need for Mobile Learning

Your Training Edge

The levels of usage and their sophistication around what businesses are really doing with the mobile are still not being able to show really a great change. Mobile learning metrics. Bryant Nielson – Managing Director of CapitalWave Inc.–

Upcoming Webinar: Developing a Compelling Strategy for Your Education Business

Web Courseworks

A Sneak Peek at an Upcoming Webinar with Tagoras on March 26, 1 pm Eastern – In just two weeks, Web Courseworks will join Tagoras for a webinar on Developing a Compelling Strategy for Your Education Business. for Your Education Business.

Why We Should Stop Talking About ROI in Training

Mindflash

For as long as Return on Investment, or ROI , has been prevalent concept in business, it’s also been a fixture of workplace learning and performance. Another model and methodology from Jack Phillips includes a fifth level – ROI – which adds an added financial metric to the mix.

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Business Impact of Learning: What is Customer Experience Worth to You?

Talented Learning

For years, I’ve said that connecting employee learning with business impact doesn’t have to be a mind-bending challenge. In both cases, learning also affected business outcomes, but not in the same way. Winery Visit 1: Near-Term Business Impact.

Decisions, decisions. Business decisions.

Jay Cross

MAKING BUSINESS DECISIONS: THE HEART AND THE HEAD. Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business.

Training Mojo: 10 Steps to Create Your Training Dojo

Your Training Edge

Try to find at least five benefits for each of their particular areas – relate the benefits to their business units’ mission and goals. Don’t get into metrics just yet – here, determine the training department’s mission and values and align them with the company. Prioritize your list and be ready to present business rationale behind each item. Examine the benefits of each offering and translate them into business unit benefits.

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Podcast 19: Customer Education 101 – With Dave Derington of Azuqua

Talented Learning

Today, we discuss these questions and more with Dave Derington , Director of User Enablement at Azuqua , a cloud integration-as-a-platform (iPaaS) provider that makes it easy for anyone to set-up automated digital workflows across business applications. Metrics.

Training Mojo: How to Measure Your Training Department

Your Training Edge

Bryant Nielson – Managing Director of CapitalWave Inc.– offers 25+ years of training and talent management for executives, business owners, and top performing sales executives in taking the leap from the ordinary to extraordinary. Bryant’s business career has been based on his results-oriented style of empowering the individual. Summary: It’s time to start measuring your training department.

Podcast 29: Growing an Online Training Business – With the Co-Founder of DataCamp

Talented Learning

Martijn’s story is instructive for multiple reasons: He knows first-hand what it takes to grow a successful online training business. But unfortunately, many business people don’t have enough knowledge to work with all the data that’s available to them.

New Year L&D Resolution? Align L&D with the Business

CLO Magazine

One of the most difficult challenges facing CLOs is aligning learning and development with the organization’s business goals. Homepage Commentary & Opinion Strategy alignment business goalsTags: alignment , business goals. By Marina Theodotou.

Business Acumen for L&D

Learning Cafe

Business Acumen” has been identified as one of the most important competencies that Learning & Capability Development Professionals need to be effective and succeed in their careers. Experience and understand the interconnectedness of various business functions (e.g. Overview.

Front-line Workers: Gateways to Better Business

CLO Magazine

It is important to note that beyond health care organizations, there are organizations in other industries, most notably manufacturing, that are taking these lessons and applying them to cultivate their own strong workforce while meeting their individual business needs.

Business Acumen Immersion

Learning Cafe

Business Acumen” has been identified as one of the most important competencies that Learning & Capability Development Professionals need to be effective and succeed in their careers. Experience and understand the interconnectedness of various business functions (e.g. Overview.

Learning Conversation with Liz Griffin, Director, Global People Team, Ernst & Young – Part 2

Learning Cafe

From a learning point of view, providing our people with “just in time” learning whether it’s coaching, experiences, or learning programs, to ensure we are developing the latest business knowledge and skills is key. Liz: Metrics are important where we can have useful and meaningful data to report back to our business but I think sometimes we have metrics for the sake of having metrics.

It’s all relative

Jay Cross

Someone once interrupted me during a webinar when I was talking about how trainers need to be aware of corporate objectives and rate their contributions by their impact on the business. Wouldn’t that require us to understand how the business worked?” The Metrics Cycle.

Taking Your Training Business Global

rapidLD

Taking Your Training Business Global. This will most definitely add a degree of complexity to your Training Business. With a global rollout, you will likely choose to view your training business regionally. Can you easily access your key metrics by region?

Content Marketing: What Every Learning Practitioner Needs to Know

Talented Learning

I hand-picked this collection of posts because I think they’re particularly useful for anyone involved in offering educational content to customers, business partners, suppliers, association members or even employees. Content Marketing Measurement: 37 Most (and Least) Useful Metrics.

Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

For decades, employees have attempted to collect and sort information, and management has sought to derive associated quantitative business value — largely to no avail. Big data and business intelligence are not enough. To succeed in business, we must do better than consume content.

How to Impress the CEO with Your Training Program

Pract.us

If you want to impress your CEO with your training programs, position L&D as a catalyst for creating the employee behaviors that drive business progress. Valued employee training drives business goals. Your efforts can even help the business get much clearer on its objectives.

AT&T: The Marriage of Business and Learning

CLO Magazine

AT&T stays on top of the latest tools, technologies and methodologies to deliver learning to its global workforce while remaining in sync with business strategy. Contributing to its success is the company’s learning and development function, which works in close collaboration with the business to understand its needs and drive results. Meshing the learning strategy with the business helped propel AT&T to the No. At the end of the day, business impact comes first.

IT Doesn’t Matter. Business processes do

Jay Cross

Ten years ago this May a journalist named Nick Carr stirred up a ruckus with an article in Harvard Business Review claiming that IT Doesn’t Matter. Using the telephone and shipping by rail were great sources of competitive advantage – until every business could afford them.

Boost your L&D visibility & credibility – The Annual Learning Report

Learning Wire

This article enables you to create your own Annual Learning Report, offering an opportunity to boost your credibility and visibility for key business stakeholders. An overview of key metrics that can be used to create your own Annual Learning Report and boost your credibility and visibility.

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How Does Learning Affect Franchise Success? Measuring What Matters

Talented Learning

If training is so vital for franchise success , how do you know which efforts are actually making a tangible business difference, and which are missing the mark? Tying learning initiatives to business performance has long been a challenge for organizations in every industry.

Hiring a Chief Learning Officer?

Your Training Edge

This past month has been a busy one. These ad hoc programs have little or no metrics attributed to the training courses. 3) Linking training with business goals. Since most of these companies programs are not systematized, nor tracked, it becomes close to impossible to link the training with ongoing business goals. A structured training program allows for true alignment between what is taught to the staff and their business and revenue objectives.

Laura Overton – Crystal Balling with Learnnovators

Learnnovators

Laura Overton is the Founder and Managing Director of Towards Maturity – a not for profit benchmark practice that provides independent research to help organisations deliver improved performance through learning innovation. One of those skills includes business awareness.

Walmart Gives Employees Access to Affordable Online Degrees

CLO Magazine

Lumina Strategy Director Haley Glover said the first round of findings from the study are expected to be shared with the public between 12 to 18 months from the program’s inception and will culminate findings between 24 to 36 months.

The CEO and Me

CLO Magazine

At one end of the spectrum, the CEO may view the CLO essentially as a C-level training director, responsible for guiding learning and development programs throughout the company and ensuring that employees have the skills needed to perform at high levels.

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Podcast Episode 6: Franchise Training Adoption – With Trista Kimber

Talented Learning

Today I discuss these questions and more with Trista Kimber , Director of Training and Design at Hooters of America – a popular casual dining chain with more than 400 locations in 42 states and 29 countries. How can training innovation elevate franchise business performance?

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Why You Should A/B Test a MOOC, and How to Do It

Your Training Edge

Depending on the metrics you use, the results may or may not be valid or generalizable to on-the-job performance. Instead, you can pick a course that is fairly standard, such as a course on business communication. Choose your training metrics.