The Missing Metric: Why the Learning Industry Doesn’t Track ROI
DECEMBER 8, 2017
Why is ROI not a commonly used metric for success in learning? In order to generate a true ROI for your learning investment you need to measure the impact on the business and that requires an integration with systems such as your ERP, Salesforce, etc…. As part of their duties, it is often the place where business cases get presented for funding, budgets get submitted for approval, and accountability on performance is measured by numbers not feelings.