Business Firewalls Knowledge Worker Social Software 
Janet Clarey
APRIL 2, 2009
Where we are today: Primary forms of social learning technologies used in corporations today appear to be e-mail, live online learning (Web conferencing), threaded discussion, and collaborative content development. Most learning professionals view social media as valuable to learners, and usage is growing. Managing Wikis In Business.
Jay Cross
JULY 17, 2012
What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Training became a department and a standard facet of every business.
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