Business Groupware Knowledge Management Social Software 
Mindflash
JANUARY 24, 2011
However, there must be a better way, so we reach for alternatives to training, such as knowledge management, performance support, enterprise 2.0, collaboration, and/or social learning. technologies into an enterprise’s intranet, extranet and business processes. That’s life in the L&D trenches.
Jay Cross
MARCH 26, 2010
Extreme swings toward technology and institutions were Taylor’s Scientific Management, robber barons, Business Process Reengineering, and narrowly-defined eLearning (removing all the people to make it work.) Here’s a mid-2003 article from an internal newsletter from Deloitte: Social Software: Get Affiliated.
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