Jay Cross

JULY 4, 2009

Articles: Get Out of the Training Business. Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs. * Adopting new models of learning. Customer Learning. Informal Learning.

Social Networks 36

Social Networks Friendfeed Social Network Wiki 36

Jay Cross

JUNE 28, 2009

It features an article in which Jon Husband and I delve into how to measure the impact of learning in the network era. Productivity in a Networked era: Not Your Father’s ROI. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). Traditional ROI.

ROI 66

ROI Social Networks Network Authoring Tools 66

eLearning Learning Posts

AUGUST 4, 2009

Best of eLearning Learning. The Business Case for Measurement of Learning. Your Social Learning System As A Profit Center. Better Than Bullet Points: Creating Engaging E-Learning With Power Point. Realism also adds credibility to a training course, which is quite important to the busy, cynical, or tired employee.

Social Media 40

Social Media Media Social Skills 40

Jay Cross

MARCH 14, 2010

MAKING BUSINESS DECISIONS: THE HEART AND THE HEAD. Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business. Think like a business person.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

JUNE 28, 2011

In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross

DECEMBER 26, 2008

Peter Drucker said the purpose of business is to create and maintain a customer. I announced the Informal Learning 2.0 Information spreading through network connections empowers workers to make decisions and take responsibility for them. Learnscapes : where informal learning and knowledge work converge.

Social Networks 36

Social Networks CLO Mash-up Mashups 36