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CLOs, Forget Executive Education: You Need to Invest in the Frontline

Inkling

Dr. Sydney Savion, global learning officer at Dell, said getting frontline employees to care about the business is essential to any development program. That’s especially important for those frontline employees who interact with customers and prospects, and have a direct impact on your bottom line. Make it meaningful.

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Listen: Discover Financial Services’ Jon Kaplan on tuition assistance programs and the importance of building trust among your learning team

CLO Magazine

Like many bosses, Jon Kaplan thought he was a good leader. April 2019 Profile: Discover Financial’s Jon Kaplan. Jon Kaplan was, until May of this year, vice president of training and development for Discover Financial Services. It amazed me how tied it was to everything within a business. The results seemed to prove it.

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Top Learning Systems Trends – A 2019 Extended Enterprise Market Guide

Talented Learning

With so many players and so much pressure to differentiate, it’s no surprise that some are growing their business through acquisitions. Explorance acquired Gartner Metrics That Matter. Kaplan acquired i-Human Patients. However, these choices tend to be made by individual business units or regional offices.

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A Conversation with Bryan Austin of mLevel

Kapp Notes

Bryan has had a distinguished career in corporate Learning & Development, including leadership roles with Skillsoft, Kaplan, AchieveGlobal and NETg. Austin: Corporate learning functions are often stretched too thin by the business’ increasing demand for learning programs coupled with the increasing pace of change.

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Ep9: Up-skilling your workforce to future-proof your organization

Elucidat

Today, I’m joined by Jon Kaplan of Corvantus Consulting. So, I’m Jon Kaplan; I’ve spent my entire career, 25 years plus, in the learning industry. ” Jon Kaplan on the @learn_at_large podcast” Tweet this. In most call centers, the customer behavior after that customer interaction is measured.

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Top tips from industry experts to maximize learning success in 2020

Elucidat

Are they, as a result, having an impact on their business? Is Elucidat, through these learners, supporting transformational business change? . A key challenge faced by learning managers these days, particularly in large, distributed organizations, is how to keep up with the fast pace of business and change.

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