The dawn of a new generation
JULY 22, 2014
Beyond enterprise social networks – which are hardly universal and face substantial challenges of their own – UGC in the broader sense is beset by concerns about content quality, accountability, organisational culture, job security and power dynamics. However in the past 6 months improvements have plateaued despite improving the content and structure of the training workshops. What should Ron do? The real tracking now should be done with the business scorecard.