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Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs

Infopro Learning

Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams.

10 Tested Tips to Help You Ace Customer Service Training

Infopro Learning

Building quality customer relationships can lead to higher profits and a better brand image. Your customer service teams must have the skills they need to not only meet but exceed customer expectations. Develop a Business Aligned Learning Strategy. Blog Customer Service Trainin

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You’ve Identified Knowledge and Skills Gaps in Your Organisation – Here’s What to Do Next

Capytech

You’ve Identified Knowledge and Skills Gaps in Your Organisation – Here’s What to Do Next. Identifying knowledge and skills gaps in your organisation simply describes a problem. This is often referred to as bridging the skills gap.

How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

skills gap” problem. So increasingly, non-profit associations must compete in a “for-profit” manner to win business for their continuing education programs. What is the “Skills Gap” Problem? These persistently unfilled positions are attributed to an unfortunate and somewhat ironic phenomenon called the “skills gap.”. Traditional education isn’t producing enough qualified people to support today’s rapidly changing business needs.

Developing a Results Driven Curriculum

PA G E 7 2 Know your. design project you know that it can feel like there. critical skills needed to achieve a specific business. design a curriculum solution that: • has a clear goal tied to a well- articulated business problem, • meets the needs of your target. doing?

How Associations Bridge the Skills Gap With Digital Badges

Talented Learning

skills gap ” problem. So increasingly, non-profit associations must compete in a “for-profit” manner to win business for their continuing education programs. What is the “Skills Gap” Problem? These persistently unfilled positions are attributed to an unfortunate and somewhat ironic phenomenon called the “skills gap.”. Traditional education isn’t producing enough qualified people to support today’s rapidly changing business needs.

8 Soft Skills You Should Include in Your Workplace Training Program

Coggno

Businesses realize they must pay more attention to their workers’ emotional and social abilities, which are skills machines cannot master. It can refer to one’s personality, temperament, and qualities such as professionalism, organization, and reliability.

How Do Associations Drive Lifelong Learning? It Depends

Talented Learning

The Community Associations Institute (CAI) – This organization helps build homeowner communities by supporting its 40,000 members, including association boards and management firms, homeowner leaders, community managers, association management firms and professionals that provide related products and services. Do a stellar job of educating their members, and. However, because our portfolio has grown organically, we know there are gaps. What are their peers doing?

7 Factors to Consider While Outsourcing Publishing Services

Hurix Digital

With technology taking over various aspects of publishing, publishing services have radically transformed over the last decade. Why should companies in the publishing business outsource their projects wholly or partially to offshore firms that offer publishing services ? And what is the best way to find the right offshore publishing services provider? Why Should You Outsource Publishing Services? You now know why you need to outsource publishing services.

The complete guide to effective customer service training

TalentLMS

Today, people have access to customized products and services from around the world, and in mass. So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. That’s why we created this guide: to give you everything you need to develop customer service training, and get ahead of the competition. These are the topics we’ll be covering in this post: What is customer service training?

It’s 2020 and You Need an LMS Yesterday: 5 Things You Need to Know

Schoox

Online learning has a number of advantages for businesses challenged with the need to deliver effective, continuous training across their entire workforce. If you are one of those businesses, here are five things to help you along your journey.

Grow multicultural leaders with coaching, not just business English

CLO Magazine

As workforces continue to grow more diverse, human resources and learning and development teams have embraced language training programs, such as Business English and ESL, for multicultural employees. Or do I stay quiet, knowing it’s inappropriate at my level not to contribute?”

Associations: Solving the Skills Gap with Digital Credentials

WBT Systems

skills gap ” problem. So increasingly, non-profit associations must compete in a “for-profit” manner to win business for their continuing education programs. What is the “Skills Gap” Problem? These persistently unfilled positions are attributed to an unfortunate and somewhat ironic phenomenon called the “skills gap.”. Traditional education isn’t producing enough qualified people to support today’s rapidly changing business needs. Skills Gap” Solutions.

The Benefits of Gamification In Business

Hurix Digital

Doing so even makes them happy. Gamification in business is the conscious integration of these game mechanics into existing processes to better engage users. In other words, it’s all about: Making it fun to do things that you have to do anyway. Gamification , therefore, is not the creation of games for businesses, or a stand-alone employee engagement program. Benefits of Gamification in Business.

Everything Gets Easier When You Know Who Your Ideal Client Is with Agency Operator and Podcaster Jason Resnick

LifterLMS

Learn how everything gets easier when you know who your ideal client is with agency operator and podcaster Jason Resnick in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. Chris Badgett: So let’s start with how do you define the ideal customer?

Beyond the hype: What you really need to know about digital learning this year

Learning Pool

Talking about the ‘war for talent’ might sound like a well-worn cliché but the reality today is that there are new roles emerging all the time and skills gaps opening up like never before. Finally, focus on Real Business Outcomes and Measurable Business Results.

It’s 2020 and You Need an LMS Yesterday: 5 Things You Need to Know

Schoox

Online training has a number of advantages for businesses dealing with the problem of delivering effective training to their workforce on a continuing basis. When this happens, some of the workers get the proper training they need and others do not.

BLOG: Where do businesses find their LMS content?

Unicorn Training

From knowing the industry that stat probably isn't a huge surprise. From talking to clients about our SkillsServe online learning and development platform, we know the demand for comprehensive blended learning experiences is greater than ever. Gone are the days that in-house content has to be dull, flat text, poor quality images, ‘click next’ linear snoozefests.

How to Align Your Training With Your Business Objectives in 6 Easy Steps

eFront

Why do we train our employees? And like any spending in business, it should pay off. The achievement of strategic business objectives , of course. This means developing training that will equip employees with the knowledge and skills that in turn will contribute to reaching the business’ strategic vision. What Are Strategic Business Objectives? We know every business is different. So the question becomes, how do you do it?

How to Ensure You Don’t Do a Starbucks

Enyota Learning

~Your customer doesn’t care how much you know until they know how much you care – Damon Richards, Customer Care Expert. In a customer-centric world, it’s hardly surprising that everything starts and ends with the customer: from your product or service idea to the markets you serve, down to the marketing channels you use, and, especially, the customer service you offer. The Importance of Good Customer Service. And how can consistently good service be ensured?

Transform Unused Learning Data Into Valuable Business Predictors

CLO Magazine

Everything we do online — from our Google searches to our Facebook posts to our online purchases — produces data. This data, in turn, provides insights into the way we think, behave and consume goods and services. The world’s largest companies are leveraging data not only to make their operations more successful, but also to improve their business predictability. When used properly, this data can have a significant impact on business predictability.

How Do the Big Retailers Turn Black Friday into Serious Sales? 

Cloudshare

Getting people talking about your product or service is every organization’s holiday wish, providing free marketing through word of mouth, referrals, and leveraging existing customer loyalty. Lastly, it’s about knowing your customer.

12 Myths About LMS Best Practices – You Should Know

Pinlearn

LMS frameworks are simply the best options for any modern business that wants to stay viable in the market. In fact, there are instances you do not need an instructor at all. One of the best Learning Management System practices is “less yet quality” content. With the timely arrival of Cloud Computing and Software as a Service (SaaS) e-learning solutions, companies have become largely self-sufficient. Also, make sure that you do not bind the pupils to rigid schedules.

The Benefits of Gamification In Business

Hurix Digital

Doing so even makes them happy. Gamification in business is the conscious integration of these game mechanics into existing processes to better engage users. In other words, it’s all about: Making it fun to do things that you have to do anyway. Gamification , therefore, is not the creation of games for businesses, or a stand-alone employee engagement program. Benefits of Gamification in Business.

‘Learning literacy’ and the currency of a knowledge-based economy

CLO Magazine

As learners consider the growing choices along the path of lifelong learning, from microcourses, certificates and associate degrees to four-year degrees and beyond, they often do so with little or no guidance. Desired business outcomes.

How Do You Teach Innovation?

CLO Magazine

To do that they need a workforce that has the skills to solve customer problems by creating new and more innovative products and services. This need is changing the way business leaders think about talent development and the core skills they need in the workforce. It requires employees who are motivated, empowered and trained to brainstorm solutions to problems their customers may not even know they face, or that they aren’t facing yet.

Does Your Business Really Need an LMS? Straight Talk with “The eLearning Coach”

Talented Learning

In only 30 minutes we compared notes about all sorts of issues of interest to business-minded learning professionals. What should you consider when choosing an LMS for business ? How do tools like xAPI and CRM integration make it easier to link learning with business results? How do you define the term LMS? Here’s what I know for sure – no two LMSs are alike. I wanted to know why so many learning management systems were entering the market.

How to Build a Recurring Revenue WaaS Business with Healer, Course Creator, and WordPress Power User Sally Crewe

LifterLMS

Learn how to build a recurring revenue WaaS business with healer, course creator, and WordPress power user Sally Crewe in this episode of the LMScast podcast hosted by Chris Badgett of LifterLMS. The type of service Sally offers is called a WaaS, or Website As A Service.

Ecommerce: One Size Does Not Fit All

The Performance Improvement Blog

Why do online shopping experiences have to be so difficult? It’s as if companies forget everything they know about customer service when they build a Web site. A New York Times article about online books quotes Peter Meyers, author of “Breaking the Page,” as saying: A lot of these [Web-based] solutions were born out of a programmer’s ability to do something rather than the reader’s enthusiasm for things they need.

The Importance of Training Employees for your Business

Kitaboo

Here’s why you need to invest in training for all employees, regardless of their role or time spent with your business: 1. They will gain a better understanding of their role, and they will become more confident in making decisions that benefit the business. Reviews allow you to take a close look at what your employees do well, and where they can improve. You are then in a position to structure or choose a training program that fills any gaps in their skills and knowledge.

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Today businesses that provide quality customer experiences can set themselves apart from competitors and gain a more extensive base of loyal customers. Quality service is one of the critical factors today’s consumers consider before making a purchase.

Podcast 33: Training ROI in Action – With Ajay Pangarkar

Talented Learning

EPISODE 33 – TOPIC SUMMARY AND GUEST: If you want to communicate with business leaders about the value of learning programs or technology, training ROI can be a powerful tool. No one I know is more uniquely qualified or passionate about this topic than Ajay Pangarkar , CTDP, FCPA, FCMA.

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Best Practices in Professional Copy Editing

Hurix Digital

The primary job of a copy editor is to identify subject gaps, simplify writing structures, overhaul rough drafts, and streamline creative communications. All articles, blogs, and stories which are written in a simple and understandable language, largely do well with the audience.

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How To Add A Live Event To Your Mostly Online Education Business Mix With Mike Morrison From The Membership Guys

LifterLMS

Learn about how to add a live event to your mostly online education business mix with Mike Morrison from The Membership Guys in this episode of LMScast with Chris Badgett of LifterLMS. His business partner Callie Willows also does a podcast called Behind the Membership , so be sure to check that out as well. You do such a better job of it than I do. What do you do? What is this whole Membership Guys thing,” what do you say? Such poor quality.

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Interview: Sheryl Plouffe – Use of Video in Learning and Development

Petra Mayer

Not just in the world of business, and not just on your couch, but in our personal lives as well. Now, how did this experience impact you in your business now? So in broadcasting, I was hired to be the brand ambassador, have, you know, that network. And then how do you get there?

Coggno – Bridging the Gap Between the Training Requirements of Companies and that of Training Beneficiaries

Coggno

Real-time interactions with content, specifically on social media platforms, have transformed the ways in which people communicate and consume information, which is something that printed publications and online platforms that do not stick with the times cannot bring to the #party. Companies need to stay relevant and up to date with changing legislation applicable to businesses, and employees must maintain a relevant skillset and knowledge base to operate in the new world of work.

Measurement Matters: 3 Data Analytics Lessons to Remember

Talented Learning

But these days, it’s hard for any of us to avoid analytics , no matter what we do for a living. Since the start of the digital age, we’ve all been swimming in business data. High-quality data. Even before data-based measurement became widespread , I saw its value at work in dozens of different business scenarios. If you know what sets you apart, you can quantify it. But how do you quantify quality ? How did business leaders respond?