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We're #3! We're #3!

The Learning Circuits

Push as much of the process and answers pro-actively to their learners in the form of knowledge bases and FAQ as well as anticipatory actions like alerts and job aides.  It's individualized attention from first contact to resolution (change in knowledge or behavior for the learner). Which is a bit scary.Â

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Four Ways User-Generated Content (UGC) Can Make its Way into.

Xyleme

(Note on this post: “Subject matter network” is a term I picked up from Harold Jarche when I commented on his Social learning in the enterprise post; also, the points I make regarding SMN are based on quotes from leading Social Business Software vendor, Jive Software. Can you share some examples?

Xyleme 71