Business Knowledge Management Lotus ROI 
Tony Karrer
MARCH 3, 2008
This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning. Selling the Value Often it can be tricky to convince management of the value of providing these tools. Still, this is a somewhat uphill battle.
Jay Cross
JUNE 28, 2011
Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. In most cases, the knowledge work pays the freight; the informal learning comes along for the ride. Payoff 41.
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