Facilitating Knowledge Work #wolweek

Clark Quinn

In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week. This is very much based on Harold Jarche’s Seek-Sense-Share model for Personal Knowledge Mastery (PKM).

Decisions, decisions. Business decisions.

Jay Cross

MAKING BUSINESS DECISIONS: THE HEART AND THE HEAD. Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business. Think like a business person. Act like a business person. Business is about making sound decisions. Every business decision is a trade-off. (If

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Curated Insights: The Human Side of Extracting Business Value from Information

CLO Magazine

For decades, employees have attempted to collect and sort information, and management has sought to derive associated quantitative business value — largely to no avail. Insights have been referred to as the new currency of business, and today’s economy is often referred to as the insight economy. trillion by 2021, according to “Insights-Driven Businesses Set the Pace for Global Growth,” a 2017 report by Forrester Research Inc. Measuring Business Value.

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Employee Empowerment—How It’s Done and Why You Should Care

Vitalyst

In a 1999 California Management Review article, Peter Drucker—who is widely regarded as the “father of modern management”—stated that the most important contribution management will need to make in the 21st century will be increasing the productivity of knowledge workers. For that, he argued, organizations must view and treat knowledge workers as “assets” rather than “costs.” Consider the current work environment for the average employee.

19 Insider Secrets About Selecting An LMS

Spark Your Interest

It doesn’t work that way. Many LMS users work with an authoring tool (e.g. They diverted the money they were spending on the ongoing maintenance and hired an instructional designer with LMS knowledge. But the training team is frustrated by the inefficient way the system works.

Informal Learning 2.0

Jay Cross

In the world of business, the era of networks is crowding out the Industrial Age. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. In sum, networks are ushering in new ways of doing business. In a networked corporation, there is scant difference between knowledge work and learning. Tags: Business learning

Getting Back On the Horse.

There Is No Chalk

Anyhow, it's time to get back to the business of discussing knowledge work and performance Well it's been a while since I posted here, partly due to one Masters class ending, interviewing for openings, taking a short vacation, starting a new position, and then my next class, all within one month. Alright, maybe things weren't *so* jam-packed that I couldn't have managed at least one entry.

2009 Top Posts and Topics

Tony Karrer

Discussion Forums for Knowledge Sharing at Capital City Bank eLearning Portal Integration Data Driven Notable Topics for 2009 Work Skills and Knowledge Work Work Skills Keeping Up? Business of Learning Trends in Learning Side Note – Read Counts I also looked at the top posts according to read counts. It’s interesting at the end of the year to go back through blog posts to see what my Best of 2009 is.

Study: Enhanced Employee Development Needed in 2013

CLO Magazine

10 CEB, a member-based advisory company, has released its annual “Executive Guidance” report, which indicates that the majority of executives are seeking performance gains of 20 percent from their employees to achieve business goals in 2013. In a study of more than 20,000 employees, CEB determined that the convergence of a sluggish economy, globalization and a host of other business challenges has fundamentally changed workplace dynamics.

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Corporate eLearning

Tony Karrer

Corporate eLearning Blog posts related to Corporate eLearning: eLearning Tools - Wikis, Blogs and More in Corporate eLearning New Debate on Value of Blogs and Wikis in the Enterprise Open Source Business Model Knowledge Management Core Issues Use of iPods and other Mobile Learning IBM Taps Employees for Innovation Using Blog Like Tools Corporate Learning Laggards? Search - Implications on Knowledge Work Corporate eLearning Development: Learning2.0,

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What is the Important Work?

Clark Quinn

When you look at the changes going on in society, and the implications for business, you realize that there are some significant changes going on. Not surprisingly for regular readers, I think that the nature of work is changing. The success factor for businesses will be, increasingly, the ability to: continually innovate. create new products/services/offerings/markets/businesses. In essence, to do the important work faster.

More Curious Learning

Learning Rebels

” Sometimes it’s HR leadership, or business leadership or even clients who are demanding we implement these myths as truths, our role is not to sit back and blindly smile and nod but to speak up and plant the seeds to thought independence. First we need to know our stuff, build our knowledge, work up a curiosity and not accept myths as truths – let’s take Learning Styles as an example; find research, find data, read the whitepapers, and draw your own conclusions.

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Using Simulations in Corporate Training

Your Training Edge

We know that simulations in highly technical or dangerous situations are necessities, but why should we consider using simulations in various aspects of business training, such as strategy, operations, or even leadership? One of the key outcomes of a business simulation is the aspect of execution. Many times, even in our own professional lives, we find that knowledge is fantastic but that execution and application of knowledge is a little further out of reach.

Taking Stock and Making Choices: Working from home and other such stuff

ID Reflections

Mostly, business as usual at work and crisis situations at home took my time and attention. Because I love what I do (and I am hugely fortunate in that sense), it’s very easy to let my work consume me and my time. Much has been written about priorities and work life balance — especially for women. To strike a work-life balance, work from home as much as possible (most of the time). This taught me a few things about work, technology and myself.

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What to Expect from Learning and Development in 2017

CLO Magazine

The Financial Times-IE Business School Corporate Learning Alliance has released its 2017 predictions for learning and development. Learning leaders should expect providers to have business impact metrics already built into their programs. Then providers can better target solutions to meet customer needs and drive business performance. presidential election are forcing business to rethink its approach, but ideas to achieve transformation will remain unchanged.

Social Media Learning: how to integrate intellectual, working and human capital…

Origin Learning

Organizations globally, irrespective of size, are concentrating on how to connect intellectual (knowledge), working (money), and human (talent) capital effectively so that efficiency drives growth and brings in economic gains to the stakeholders. But, what if you were cited an instance that occurred only few years ago, when the translation costs involving the members of the world-renowned body – the European Union (EU) worked out to $1.45

Social Learning doesn’t mean what you think it does: PART TWO

Jane Hart

And that in order stay in tune with new ways of working and learning, the L&D function needs to move from a “Command and Control” approach to one that I called “Encourage and Engage”. To highlight the differences between these two approaches I then compared the “Command and Control” response with the new ”Encourage & Engage” response for each of the 8 features of how Smart Workers are working and learning today.

Internet Time Alliance heads to the Netherlands

Jay Cross

On December 13, Charles Jennings and Jay Cross will share a vision of working smarter at a private dinner with executives from across the Netherlands. The discussion will include a case study of Thomson-Reuters, focusing on cutting-edge performance improvement, knowledge work, and the business case in senior management terms. We will share concrete examples of improving customer focus, modernizing the learning function, and improving knowledge productivity.

Top-Down Strategy

Tony Karrer

It's left to the reader to interpret where they fit into their day-to-day concept work. Trying to fit any tool into the myriad of different work lives is really hard. It starts by looking at your key knowledge work: Roles Projects For myself, these might be: Roles Small Business Owner Manager Acting CTO Community organizer Expert / Speaker / Writer Client Advisor Family Vacation Planner Fine Dining Planner etc.

Performance Support in 2015

Tony Karrer

Examples in matching were: People to Projects People to Jobs Students to Tutors In each of these, it has the classic characteristics that point to Performance Support: Infrequent Complex Important to get right I would claim that as knowledge work becomes more complex and we move towards being concept workers , we are being asked to act like experts even though we aren’t experts. We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work.

Free - Web 2.0 for Learning Professionals

Clark Quinn

Work Literacy and the eLearning Guild are partnering to provide you with a great (and free) opportunity to get up to speed on Web 2.0 Introduce you to new tools and methods for work and learning Discuss implications of these tools for learning professionals Prepare you to participate in DevLearn 2008 in new ways as an attendee or as a spectator. Harold has been a freelance consultant for the past five years, and blogs about learning and working on the Web at jarche.com.

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Simulations Games Social and Trends

Tony Karrer

I’m sure they’d love to get thoughts from others as there’s likely not enough data around this stuff to be super comfortable making business decisions. Question 1 - As the notion of “learning as an event” begins to be replaced with true “just-in-time” learning, (in the form of learning communities and availability to portals of knowledge and information) do you think off-the-shelf eLearning programs in professional skill development will continue to be one component of a learning solution?

Time Spent on Blogging

Tony Karrer

is how much time I spend on blog reading and writing and how anyone can work that into their already too busy life. I also got a form of this among the questions from the grad student (I'm slowly working through these.) Realize this is high, but much of my professional work is staying up to speed. A frequent question I get at the end of any presentation on eLearning 2.0

LinkedIn Guide for Knowledge Workers

Tony Karrer

I do a lot of presentations where one of the topics is how to use LinkedIn more effectively as part of your knowledge work. And I consider knowing how to effectively use LinkedIn to be a core Work Literacy. In most cases, I will ask for a show of hands: How many of you have a LinkedIn Account? Generally 50-70%. How many of you actively use LinkedIn? Generally down to 10%. How many of you get really high value from LinkedIn? -

Why You Should Embrace The Gig Economy For Strategic Advantage

EI Design

Embrace the gig economy work structure for a strategic advantage over out-dated workflow practices. But managers and HR departments tend to operate from a perspective of fear, convinced that employees can only complete work if they’re supervised in an office. It makes sense to insist that employees all work next to each other on a factory assembly line. This new paradigm is optimized for knowledge work, like L&D. They can work virtual of other team members.

Importance of Questions in the Concept Age

ID Reflections

The irony and the truth is that we are so busy coming up with what we fondly believe are the right answers that we forget to ask the right questions.If This approach worked well enough in the Industrial Age and the process-driven work culture ( where there was a clear relationship between cause and effect ) set in place by Frederick W Taylor with his Efficiency Movement and, subsequently, in the Information Age dominated by lawyers, programmers, MBAs, MTechs, and CAs.

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Future of the training department

Clark Quinn

here ), and they’re driven by the changes I am seeing in business and in society. Instead, we need to make sure everyone understands what the overall goal is, and have them work together to achieve it. Who is responsible for ensuring this works? In some organizations it’s the information services group, or the knowledge management group.

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. This is a big reason that I started Work Literacy. I firmly believe that all management and workplace learning professionals need to be constantly looking at how we can improve the performance of knowledge workers.

Formal Learning All the Way.Baby

Kapp Notes

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Do we expect college students in a economics class to understand entrepreneurship without ever having run a business? Tags: simulations Learning at Work Education

The Rise of the Servant Leader

CLO Magazine

In the 20th century, information became as important as materials, leading to what my friend and mentor Peter Drucker called knowledge work. People were no longer viewed as mere “hired hands,” and managers had to learn to encourage and inspire those who worked with them. But what does servant leadership look like to the average manager who has a budget to work within and goals to meet? In short, doing good is good for business.

Unbook update

Jay Cross

My unbook, Working Smarter: Boosting Brainpower for Fun & Profit , is now on sale at Amazon for $14. This is a book for business managers about applying common sense to the task of building workforces that improve performance naturally, without prodding. It’s a new way of looking at how people become competent in their work and fulfilled in their professional lives. In the network era, brains replace brawn, and most work evolves into knowledge work.

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ACOFP eLearning Portal for CME

Association eLearning

The American College of Osteopathic Family Physicians (ACOFP) is a professional medical association that works to promote excellence in osteopathic family medicine through quality education, visionary leadership and responsible advocacy for its more than 20,000 members. Importance was placed on the potential provider’s experience and knowledge working with iMIS and the unique needs of medical specialty societies.

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Work Literacy Skills - New Workshop

Tony Karrer

Harold Jarche, Michele Martin and I are pleased to announce a new workshop offering that relates to the recent posts on Tool Set 2009 and to the issues of Work Literacy. Work Literacy Skills Workshop Was the last formal training you had on knowledge work skills the use of a card catalog and microfiche reader? We are left trying to figure out where all these new tools fit in our day-to-day work life and our professional life.

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What’s the future for traditional training departments?

Xyleme

The debate is engaging people in an important discussion about topics that are vital to anyone working in L&D, with participants on both sides making some excellent points. Donna Hamilton points out, “We know that very little of what is taught in the class room ever makes its way into working life. Jane Hart, also arguing in favor, suggests there is a major new role that the traditional training department can play in helping people work and learn in the new social workplace.

Productivity advice from the sage

Jay Cross

Peter Drucker’s six factors for knowledge worker productivity are core principles for designing learnscapes. Knowledge worker productivity demands that we ask the question: “What is the task?&#. It demands that we impose the responsibility for productivity on the individual knowledge workers themselves. Knowledge workers have to manage themselves. Continuing innovation has to be part of the work, the task and the responsibility of knowledge workers.

Crowdsourcing in the Small

Tony Karrer

And when I discuss what the new skills are around knowledge work, I quickly arrive a the biggest changes being things like finding expertise , finding answers , using social media to find answers , and learning through conversation. The common threads here are: People Networks To me, the biggest work literacy gap is in this area. How do we leverage networks and other forms of social media to access the knowledge and capabilities of other people?

Tool Set 2009

Tony Karrer

I thought I'd kick off this year by posting a series of posts on topics related to tools and methods for work and learning. Setting up a SharePoint for a community or work team is very different from teaching them about Personal Learning. In fact, the lack of attention to this topic was the reason I founded Work Literacy in June of 2008. You need to understand your choices, try new methods and tools and adopting practices that improve your work and learning skills.