Not Your Father’s ROI

Jay Cross

Productivity in a Networked era: Not Your Father’s ROI. At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI). But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

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Decisions, decisions. Business decisions.

Jay Cross

MAKING BUSINESS DECISIONS: THE HEART AND THE HEAD. Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business. Think like a business person. Act like a business person. Business is about making sound decisions. Every business decision is a trade-off. (If

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Webinar - Skills - Social Media - Best of eLearning Learning - July 2009

eLearning Learning Posts

The Business Case for Measurement of Learning. LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009 How to use LinkedIn more effectively as part of your knowledge work. world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals?”. Using Google for Online Working , July 15, 2009.

Reflecting on the first half of 2009

Jay Cross

Articles: Get Out of the Training Business. Any remaining training staff will become mentors, coaches and facilitators who work on improving core business processes, strengthening relationships with customers and cutting costs. Workplace learning is morphing from blocks of training followed by working to a merger of work and learning: they are becoming the same thing. Learning is woven into the fabric of every modern business. My new car is one year old!

Working Smarter eFieldbook $12

Jay Cross

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. The infrastructure for working smarter is called a workscape. It’s not a separate function so much as another way of looking at how we organize work.

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2008 in retrospect

Jay Cross

Next year, I intend to start making the world a better place, and that’s going to take more oomph, focus, and work with others. Peter Drucker said the purpose of business is to create and maintain a customer. Knowledge workers have replaced factory workers. The biggest challenge businesses today face is unlearning what was successful in the industrial age and learning how to prosper in the network era. Discussed ROI of Learning at CLO Symposium in San Diego.

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