Skill analytics – Beyond learning and skilling for better ROI

Disprz

Renowned names of the industry like Amazon, Starbucks, Coca-Cola have used analytics to derive critical behavioral insights to enhance business operations and improve customer satisfaction. Learning programs are often implemented by a company to help employees produce certain business outputs.

Skill Analytics – Beyond Learning And Skilling For Better ROI

Disprz

Renowned names of the industry like Amazon, Starbucks, Coca-Cola have used analytics to derive critical behavioral insights to enhance business operations and improve customer satisfaction. Learning programs are often implemented by a company to help employees produce certain business outputs. Training can help in enhancing the knowledge and skills of the employees.

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Decisions, decisions. Business decisions.

Jay Cross

MAKING BUSINESS DECISIONS: THE HEART AND THE HEAD. Jay Cross examines decision making on learning at work, and gives the lie to some myths about the use of business metrics. To “earn a seat at the table” where the business managers sit, you must: Speak the language of business. Think like a business person. Act like a business person. Business is about making sound decisions. Every business decision is a trade-off. (If Knowledge Workers.

Kuljit Chadha | AI-powered right skilling suite that supports enterprise learning

Disprz

How can you justify the ROI for training and development with a high attrition rate? If you look at the blue-collar workforce 90% of learning happens on the mobile phone and the data that we have seen with respect to a knowledge worker is 50-50.

Technology-aided learning: Changing the game in Organizational Learning

G-Cube

The theme of event was – Organizational Learning: Impacting business, Changing the game. The success of an organization has always depended on how skilled and knowledgeable is its workforce. As more workers become knowledge workers, the demand for frequent training is further accelerated with each technological shift. Thus internet as a medium is well matched to the new requirements of education and training in the knowledge-based economy.

Learning in the flow of work is the future

CLO Magazine

Powerful tools like the internet and smartphones give learners a new-found control over how and when they learn for knowledge, skill building and career development, independent from traditional training. Now exceeding $200 billion worldwide, learning has become a big business, incontrovertibly regarded a critical success factor for individuals and companies alike. with higher-skilled, knowledgeable workers. Adri Maisonet-Morales.

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Part 3 of 3: Personalized Learning

Xyleme

In the first I explored the application of personalization in K12, and in the second how personalization can be applied to high-skill knowledge workers. In this post, I explore how personalization is already enabling service workers in the retail industry learn job skills at a fraction of the cost of traditionally-developed training. Workers may be less skilled, may or may not speak English, and may or may not be invested in their job.

Learning Experience, Collaborative Learning… The Learning Technologies Ecosystem explained

Training Orchestra

Navigating this ecosystem entails a certain knowledge of the market and the need for questions of integration between solutions. The problem: The LMS was built around the idea of the internal “knowledge worker” i.e. internal employees who have a desk and office. Gaps in the LMS: Technical Workers – for example, field workers in manufacturing, medical or transportation profession, who might form the bulk of the workforce but often don’t have learning portal access.

Jay Cross – Crystal Balling with Learnnovators

Learnnovators

Jay has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation. Jay is a graduate of Princeton University and Harvard Business School. This is a knowledge economy. The business manager is the arbiter.

8 Dirty Words

Jay Cross's Informal Learning

His words were dirty; mine are bad for business. You think of improving skills and increasing knowledge. They are workers first, and learners second. However, MIT’s Andy McAfee warns that executives who hear social flash on scenes of Woodstock and other non-business activities. Knowledge management may be two words, but it’s a single concept. Knowledge is inherently unmanageable. The majority of value generated by businesses is intangible.

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JAY CROSS – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

Jay has challenged conventional wisdom about how adults learn since designing the first business degree program offered by the University of Phoenix. He distills lessons from cognitive science, social networking, business strategy, futures research, and psychology to boost sales, improve customer service, and spark innovation. Jay is a graduate of Princeton University and Harvard Business School. This is a knowledge economy. The business manager is the arbiter.

Why Corporate Training is Broken And How to Fix It

Jay Cross

Workers are disgruntled 10. What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Management became recognized as a profession, Harvard Business School opened its doors, and the term “executive education” was first used. Workers are disgruntled.

Knowledge Sharing: Why it Makes Organizations More Successful

Docebo

Knowledge in an organization is often hidden and hard to access when needed. Find out how knowledge sharing makes organizations more successful. Knowledge sharing sounds like a concept which “just happens” within organizations, but it’s not always the case. You might think your high performers or managers help other workers by passing on information to achieve their tasks, or that formal training courses are teaching the right skills.

Learning During Times of Growth

CLO Magazine

They are coming out of budget meetings feeling less like “executioners” ready to cut payroll and more like “executors,” ready to execute learning and knowledge management strategies in support of growth. Barger’s interesting, and even somewhat controversial, stance about the company’s customer service crewmembers involves viewing these employees not as service agents, but as knowledge workers. That means understanding the business, but also understanding the culture.”.

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Webinar - Skills - Social Media - Best of eLearning Learning - July 2009

eLearning Learning Posts

The Business Case for Measurement of Learning. LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009 How to use LinkedIn more effectively as part of your knowledge work. world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals?”. What’s the ROI of a Screencast?

Top 125 Workplace eLearning Posts of 2009

eLearning Learning Posts

LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009. Online Games for Teaching Business Concepts and Ideas - Kapp Notes , October 16, 2009. Part 2: A four-level framework for evaluating social network ROI. Business Casual , December 14, 2008. There’s nothing rapid about Rapid eLearning - Getting Down to Business , October 5, 2009. pcLearning4U is Open for Business - Courseware Development , October 23, 2009.

Working Smarter eFieldbook $12

Jay Cross

Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. It needn’t be this way, particularly since knowledge work and learning are nearly indistinguishable. Industrial age workers created value in factories. Knowledge workers create value in workscapes. Business Results 53.

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43 Great eLearning Posts and 5 Hot Topics Including Google Buzz and iPad

eLearning Learning Posts

E-Learning along the curve: adapting to knowledge workers learning needs - The E-Learning Curve , February 18, 2010 Formally-structured approaches to learning are best deployed to novices in the relevant discipline or skill area. Sensing and Thinking - Learning and Working on the Web , February 16, 2010 Tim Kastelle (a great source of knowledge on innovation) discusses how it’s better to have a good idea than a large network to fire off any old idea.

2008 in retrospect

Jay Cross

Peter Drucker said the purpose of business is to create and maintain a customer. Knowledge workers have replaced factory workers. Shareholders owned the factories, but workers own their minds. Information spreading through network connections empowers workers to make decisions and take responsibility for them. The biggest challenge businesses today face is unlearning what was successful in the industrial age and learning how to prosper in the network era.

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